We stayed at Rafflesia on our 2nd night. The Shorea ESTATE is luxurious and new with breathtaking surroundings. But what made our family holiday extra special was the staff. I want to thank Afiq, Lynn, Kim, Aunty Prema and everyone involved for your hospitality and efforts. You went out of your way to meet our needs and make our stay so memorable and comfortable, especially for my 71 yr old mother. My faith in Malaysian customer service has been restored.
To the management of Shorea in the KL office, I hope you take action on all the feedback given and make necessary changes. I also hope you know that you have incredible staff. Being a manager myself in 2 different companies, I know how challenging it is to find & keep staff who are dedicated and take good care of your business, like their own.
Hope to see you guys in the future.More
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