Everything is wrong and troublesome with this resort.
First off it's not a resort, think back packers with several wooden buildings priced based on their proximity to the beach. There is no air-con, no amenities such as your usual toiletries, no one changes your bed-sheets and no reception/concierge.
Booking can only be done through the internet, their website do provide an email for you to contact them or a system for you to key in your bookings but NONE of them work!! You're best bet is call them on the numbers they provided and ask for a valid email. They are pretty accommodating with your requests but be prepared to be charged with outrageous prices. I've requested for a birthday cake to be prepared since it's impossible to bring a birthday cake to the island when you're going to be traveling on a speedboat. At the end of the trip I was billed for RM200 for a lousy butter cake with lots of cream and coloring.
We're a group of 9 adults going into the resort for the weekend(friday to sunday) so we were given one of the biggest room on the site. It's the upper tier of a large A-frame building with a mezzanine floor which host a double bed but only accessible by a ladder. The door has no lock whatsoever, its just 2 bamboo made panel conveniently called a door. Our bathroom is on the ground floor where we have to climb stairs whenever we have to go to the toilet even if its in the dead of the night.
The roof of the A-frame is made of weaved leaves or "atap" and it rained when we were there so the whole room was leaking!! Especially the bed on the Mezzanine floor!! When we inform the staff and request for a room change or at least a bed change.. They ask us why we didn't move the beds ourself when it was leaking? How do they except us to move the bed on the Mezzanine floor to anywhere when there's only space for the bed and a lil walking space up there?
Apart from our room's issue, We noticed that We can directly look into the bathroom of the unit below us and see everything of their shower area!! So whenever we walk down or up the stairs we kept our eyes averted elsewhere.
When we walked around the site we noticed that almost all the buildings roof have been covered with a plastic sheet telling us they know about their leaking problems but our A-frame just didn't get covered with one so we got to bear with the leaking, wet beds and rain just because of our luck?
Loud music should be expected as soon as the dinner is served. and I do mean loud! Our A-frame is the furthest away from the Bar/Restaurant/Reception and yet the music can be heard inside our room as if it's being played right there in our room!! If you're a light sleeper, expect no sleep until it's 4am... If you're a party animal... rock on?
Food is... looped... it's the same menu over and over again.... Breakfast is a choice between scrambled eggs or paper thin pancakes.... toast, coffee or tea is served along with breakfast... Lunch and DInner is pretty much the same except when they are doing BBQ for dinner. You get a choice of seafood as mains or chicken. Their sides are pretty good if you're okay with a more western palette.
There is absolutely no water sports to speak of... The resort seem to adopt for the concept of " The sea is there embrace it creatively "... The staff of course would tell you, you can use the water sports utilities at the resort next door which is Rawa Safari Resort; Don't get your hopes up. We went to the resort and the staff promptly told us they don't rent out or let guest from other resorts to use their facilities.
Bills are to be settled by cash before you depart the island on their speedboat. Do be prepared to be completely soaked after the boat transfer back to Mersing jetty because it's a speedboat with too much passenger on board. They will tend to overload the boats with passengers because of their very inconsistent availabilities of boats and everyone wanting to leave the island at the same time-frame. So DO NOT hesitate to accept garbage bags from the boatman to wrap up your belongings because you will be thankful when you are completely soaked and your phones/wallets/ ipads/ cameras are safe.
The island itself is pretty amazing. It's what you'd imagine a paradise on a tiny island will be like. But sadly in this case, you have to choose the right place to stay. Alang's rawa is definitely not the place if you're expecting a less stressful get-away. With their prices, you could have a more idyllic weekend elsewhere. I would have gladly paid more to stay next door if I ever return to the breath-taking island. At least I'd be not stressing bout rain/leaking/no door lock/loud music/ wet and dangerous boat transfer.
- Also Known As:
- Alang`s Rawa Hotel Mersing