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1 - 6 of 78 reviews
Reviewed 19 November 2016

Incredible food and service with owners that pride themselves on guests enjoying their experience. I would recommend this place for anyone looking to stay for an extended period of time. I look forward to my next visit

Stayed: November 2016, travelled on business
Review collected in partnership with this hotel
1  Thank traviskowlessar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hostellerie de ... j, Propriétaire at Hostellerie de France hotel, responded to this reviewResponded 21 November 2016

Thank you so much for taking the time to review our modest hotel. The pleasure of this review .....happy see you... Biou...Jean Michel

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Reviewed 9 November 2016

Our stay here was very agreeable. Rooms are adequate, facilities good, food very good, views & outlook stunning. Friendly staff. Felt safe and secure here. The pool, sadly, was under renovation but it should be great when it's completed.

Stayed: May 2016, travelled on business
Review collected in partnership with this hotel
1  Thank bdj58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hostellerie de ... j, Propriétaire at Hostellerie de France hotel, responded to this reviewResponded 10 November 2016

Thank you so much for taking the time to review our modest hotel. The pleasure of this review .....happy see you... Biou...Jean Michel

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Reviewed 21 October 2016 via mobile

It saddens me to write my First negative review, but my experience here was just that. The owner's response to my issues was frankly appalling, and that poor service dictates this review. I write only my Truth.

I arrived in the night, around 11pm, with my girlfriend. To give context, she is suffering from a degenerative neuromuscular disorder that will eventually be terminal. It means she is fragile and in chronic pain. We are on a life-living journey while she still can, and we had come to Blantyre for her medicine. This is not something we shared with the owner (it should not matter) but will come into play later.

Upon our arrival the owner, a Frenchman who barely speaks English, was happy to take our money. It seemed to be the only thing he cared about. No sign in, no receipt, just give me the $35 and go to your room. Ok fine, it was late and we all were tired. I can forgive rudeness. After 8 hours riding in the back of a bakkie, all we really needed was a shower and a bed.

The room was clean by first appearance, but turned out quite dilapidated. As my gf prepared for her shower, first the towel rack came off the wall in her hands. Then the curtain for the bathroom came crashing down on her head with barely a touch. For the first time in my African experience of over 4 years, there was hot water, but no Cold water in the shower. It was So hot it was scalding! Because of her illness, my girlfriend's muscles cannot handle extreme heat or cold. She could not shower at all, and I had to dance in and out of the water or be burnt. By the end of all of this she was Actually Crying! I was perturbed to say the least.

The next morning I met with the owner, and ironically the first thing he said was how proud he was of his rooms. I told him our troubles from the night before. I even showed him when he didn't believe me?! Honestly, I have never stayed in as costly a place, and had this many problems. His response was one of prideful arrogance, no apologies, just argument, like I was wrong to want decent amenities at this price.

Obviously customer satisfaction is not his priority. I used my phone to translate into French a request for a partial refund because I felt I received a partial service. Not what I paid for. If he did I would feel better, and would not write this negative review. He scoffed, literally laughing at me, took a photo of my request, and disappeared not to be seen again.

The place looked nice, quite fancy even, with a good looking pool and lovely view. Also the staff was very kind, in true Malawian fashion. I'll give one star for all that.

I'm certainly not one to complain when things don't work right in Africa. However, the way we were treated, by a foreign national who should know about customer service, was actually offensive.

It was honestly one of the worst lodging experiences I've ever had.

Stayed: October 2016, travelled as a couple
1  Thank Wildswanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hostellerie de ... j, Propriétaire at Hostellerie de France hotel, responded to this reviewResponded 22 October 2016
Google Translation

i would like half of my money back.if you will not,i will make my review on tripadvisor....

sorry....no discount for good report... see the picture for you cell phone in facebook...hostellerie de france hotel or groupe ..amis qui aiment hostellerie de france....
again...here no agrer for discount for good report in tripadvisor.....no chance.

je voudrais la moitier de mon argent,si vous ne me donner pas ,je ferai un tres novais commentaire sur tripadvisor.

pas de chance,pas de ristourne contre un bon rapport sur tripadisor...
merci pour avoir sacager notre chambre.
voir la photo de son cell phone sur face book....hostellerie de france hotel ou groupe: amis qui aiment hostellerie de france.....

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Reviewed 8 October 2016

There is a few kinds of rooms in diffrent prices, the rooms are clean and nice, beutifall pool with view!
Very good food, and the host is very friendlly and nice.
באמצע העיר מקום נוח ושלו במחירים מצוינים, הבעלים של המקום נחמד ומצחיק, חוויה!

Stayed: October 2016, travelled with friends
Review collected in partnership with this hotel
Thank Razgoldfarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hostellerie de ... j, Propriétaire at Hostellerie de France hotel, responded to this reviewResponded 9 October 2016

Thank you so much for taking the time to review our modest hotel. The pleasure of this review .....happy see you... Biou...Jean Michel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2016 via mobile

I went in Blantyre for a business trip.
We spent one week there.

First, thank you to Michel his wife and all the team. It is a comfortable hotel, we are feeling like home. The team is taking care of all our needs, they are very available and obliged.

The place is very beautifully with - I think - one of the best landscape of all Blantyre.
My business trip was a bit hard full and it was peaceful to go back "home".

Rooms are OK, internet is well working. The rate quality/price is good as all.

Thank you

If you are traveling alone and want to be home during your trip; don't forget this place!

Stayed: June 2016, travelled on business
Thank Samuel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hostellerie de ... j, Propriétaire at Hostellerie de France hotel, responded to this reviewResponded 15 August 2016

Thank you so much for taking the time to review our modest hotel. The pleasure of this review ..... Biou...Jean Michel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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