This hotel is very well located in the centre of Almaty and close to the touristic sights. We stayed at this hotel on two occasions in August.The first time we had a room on the avenue which was pretty noisy especially as the door to the balcony did not shut properly. The second time we were at the back and it was a lot quieter and we had splendid views of the mountains. The rooms were spacious, clean and the air conditioning worked very well but on both stays we never got hot water for the shower (the temperature varied but at best was tepid). Also we had a problem with the shower holder in the second room. We showed it to the staff and somebody tried to do something about it but two days later it was still not fixed although it was not something difficult (maybe because that was on the week-end?).
Also the breakfast experience was not great: the room is nice and there is a buffet that looks promising but the opening time is 7.30 am (a bit late already) and at 7.45 am there was still no hot water for tea or coffee. The eggs were well cooked but cold and the Danish on one occasion were stale.
It could be a great hotel easily so, if the very friendly staff from the hotel read this, they may solve the many small issues we had with very little effort.
- Official Description (provided by the hotel):
- As needed - to know that there is a place where you are always welcome!Know what your preferences are extremely important, your wishes will be carried out with flawless precision, and your comfort will be taken care of professionals.Know that the quality, convenience and efficiency at a reasonable price - it's not just words, but a harmonious working philosophy, designed to make your stay enjoya ... more less
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