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“Good location, clean room but lacks a few things to be great”
Review of Iris

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Iris
Ranked #18 of 75 Hotels in Almaty
Reviewed 31 August 2017

This hotel is very well located in the centre of Almaty and close to the touristic sights. We stayed at this hotel on two occasions in August.The first time we had a room on the avenue which was pretty noisy especially as the door to the balcony did not shut properly. The second time we were at the back and it was a lot quieter and we had splendid views of the mountains. The rooms were spacious, clean and the air conditioning worked very well but on both stays we never got hot water for the shower (the temperature varied but at best was tepid). Also we had a problem with the shower holder in the second room. We showed it to the staff and somebody tried to do something about it but two days later it was still not fixed although it was not something difficult (maybe because that was on the week-end?).
Also the breakfast experience was not great: the room is nice and there is a buffet that looks promising but the opening time is 7.30 am (a bit late already) and at 7.45 am there was still no hot water for tea or coffee. The eggs were well cooked but cold and the Danish on one occasion were stale.

It could be a great hotel easily so, if the very friendly staff from the hotel read this, they may solve the many small issues we had with very little effort.

Room Tip: Ask for a room at the back otherwise it is quite noisy
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank froufrou121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 60 reviews

Reviewed 29 April 2017

Arrived very early in morning - about 2am. Receptionist was helpful enough. Room had what was needed, including safe. Fairly unexciting view, but the price was realistic and satisfactory (although it was booked by a local friend). The online booking price was significantly higher.
Breakfast was perfectly OK and I really enjoyed the dining room. I had a morning coffee there one morning and ordered a cheesecake from the menu. Had to wait 35 minutes for that. (bought locally?)
But the most important thing for me was that the management were flexible. They allowed to stay in the room longer than I had booked because I had a late flight.
I'd stay here again.

Room Tip: Rooms out the back are quieter but not so pleasant a view.
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  • Stayed: April 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Colin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2016 via mobile

Both I and my family travelling companion selected this hotel of a series provided by a local travel agencies that arranges visas by way of letter of invitation. We were left with very little choice here. The hotel has a few merit worthy points: it is central and within a few minutes walk to Abay Metro station bearing in mind the limited scope of the metro. The rooms are a decent size and the bathroom contains most of the amenities one would expect. The shower had a frequent tendency to leak from the head causing the floor to become inundated. The cleaner performed a perfunctory servicing of the room, not replenishing the toilet roll for many days.

When I checked in at 5am the receptionist was in a slumber and had to be awaken in order for me to check in.

The breakfast is one of the most miserly I'd experienced. When coming in the dining room to have breakfast the staff were distracted, texting away; upon seeing us they seemed displeased that they would have to do something. We bad to sign a docket to have breakfast which seemed like an oddly bureaucratic procedure. Breakfast consisted of some fried eggs, sliced omelette, anaemic sausage bathing in hot water, something in a deep metal container which looked like dried out mashed potato that turned out to be porridge, which when accompanied with the conserves to one side was actually the most appealing on offer. Breakfast was in short, very limited.

The staff at the hotel, particularly at the reception seemed very disinterested. When passing in or out of the hotel their interest seemed to be to take stock of who was coming or going rather than greeting is I'm any way of showing an effigy of a smile.

When asking if we could call Eco Taxis to prebook our taxi, the receptionist refused insisting we use their taxi company which is almost 50% higher in price.

Stayed: July 2016, travelled solo
1  Thank seasonedaveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2016

Nice, clean, calm, has a very cozy restaurant "Balkon" on the first floor, where breakfast is nice ! It is not expensive ! Wifi works a bit slowly, but it does ;) pressure of the water in the shower could be higher... but is all good ;)

  • Stayed: May 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Monde G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2016

I went on business trip to Almaty and I paid less than 40 euros (17 000 KZT) for a single room in this good hotel. Rooms are spacious and clean with the flatscreen TV. The hotel is located conveniently close to major streets and entertainment places and different bars on Dostyk avenue. The breakfast was somewhat limited. It takes 30-40 minutes to get to the airport.

Stayed: May 2016
Thank Bah881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iris

Address: Furmanova 176, Almaty 050010, Kazakhstan
Region: Kazakhstan > Almaty
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #18 of 75 Hotels in Almaty
Price Range: €44 - €53 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Iris 3*
Number of rooms: 36
Official Description (provided by the hotel):
As needed - to know that there is a place where you are always welcome!Know what your preferences are extremely important, your wishes will be carried out with flawless precision, and your comfort will be taken care of professionals.Know that the quality, convenience and efficiency at a reasonable price - it's not just words, but a harmonious working philosophy, designed to make your stay enjoya ... more   less 
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