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“WARNING”
Review of Grand Aiser Hotel

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Grand Aiser Hotel
Ranked #50 of 73 Hotels in Almaty
Mumbai
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“WARNING”
Reviewed 24 April 2012

Beware of this hotel. This is the worst hotel I have stayed in a long time. ZERO level of Service. NO ONE understands English. AC doesnt work in the room and when asked for, I was told, it will start from May 15. The worst possible breakfast I have had in my life.

Rooms are ok, but bathrroms are as big as inside of a car. The only thing the room service can provide is callgirls, which they are too willing to provide even when not asked for.

I would not even recommend my enemy to stay here.
In the past 4 months, 5 General Managers have changed. I met the recnt one, and he was clueless about the service levels, though he could speak english well.

I would put this hotel on WARNING status.

Room Tip: No tips for this hotel. Stay at Holiday Inn, 5 minutes away from this hotel, class apart and good va...
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArijitChoudhury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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55 reviews from our community

Traveller rating
    3
    14
    17
    14
    7
See reviews for
6
Couples
0
7
40
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Korean first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 November 2011

We were hesitant to stay as it was open hardly 20 days ago. The rooms were very good big and spacious. The staff knew english well. They were very helpful. nicely decored lobby.

The only thing construction work is going on. But it did not disturb us. Would surely come back and stay.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tweety1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tbilisi, Georgia
Level Contributor
112 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 22 September 2010

At 100 dollars/15000 tenge per night you can find something that is so low on the scale as this hotel. Add to it that there is "construction" all around it and you have a poor hotel in an unpleasant atmosphere where there is even more dirt in the air! Sorry, this is bottom of the barrel, except for free wireless internet (Not high speed but more than most in Central Asia).

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tiflis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Scotland
1 review
Reviewed 6 April 2009

This hotel claims to be 4 star. I would not give it any stars. They did not have non-smoking rooms in the hotel. I changed rooms and it was still smelly from smoke. The Air con did not work in either room, no headboards on beds, mattress if you could call it that was hardly exsistent it was pointless being there. No hot water at all, 6 local TV channels on the so called 'cable tv' , you pay extra for gym, sauna etc which I did not use, I did not attempt to use the wi-fi, Breakfast was OK but the evening meal I had from the very extensive menu was a bit on the plain side. The meal had to be paid for there and then as you cannot add it to the bill. On the two nights I was there (meant to be 11) I did not see any other guests. My company was meant to pay for the accommodation, however as I attempted to check out, They insisted I pay in cash for the two nights and threatened to call the police if I didn't pay. They already had the company credit card details. This hotel needs refurbishing and has completely soured what was my first and now will be my only trip to Kazakhstan. I moved on to a different hotel.

  • Stayed April 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dross74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow
1 review
Reviewed 3 September 2008

The hotel says it's 4 stars, but believe me, it's not!
For your 200-300 usd/night you will find rather uncomfortable rooms where everything is broken or not working. This makes the impression of cheap and fast builded hotel, which I can rate only for 2 stars. Mini bar is always empty, TV- only a few local channels, terrible broken shower (in my case). Breakfast is ok, but other restaurant food can't be included in your hotel bill.
Internet works veeery slowly and costs 1usd/MB!

I'd pay 50-70 usd for the night in such hotel, not more.

  • Stayed August 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank listcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Aiser Hotel

Property: Grand Aiser Hotel
Address: Pozharskogo St., 1, Almaty 050000, Kazakhstan
Region: Kazakhstan > Almaty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #50 of 73 Hotels in Almaty
Price Range (Based on Average Rates): €
Hotel Class:4 star — Grand Aiser Hotel 4*
Number of rooms: 189
Official Description (provided by the hotel):
Personnel of Grand Hotel "Aiser " Almaty created all conditions so that guests could enjoy comfortable accommodation in the heart of the southern capital. The hotel has sauna, gym, beauty salon, where you can relax and spend your free time with benefit to health. The hotel has a business center as well as several meeting rooms for business travelers. In addition, restaurants of Grand Hotel Aiser successfully carry out all kinds of celebrations, anniversaries and corporate events. ... more   less 
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