I was put up at this hotel for a conference next door at the community center. The lobby is spacious, the staff were courteous, and made attempts to communicate using English. Access to the room floors can be an issue as there are only 2 elevators (plus 1 more for access to the function rooms and top floor restaurant) servicing 22 floors. The room is clean and fairly spacious by Japanese standards, and everything was in working order, though I do get a feel that most things are a bit dated. As it is centrally located, access to the tram station is only a few hundred metres away, the airport express bus stop is a few more away. There are taxis waiting at the entrance during the day. Buffet breakfast spread is great and the Japanese food is delicious. I did not check out the gym facilities, as we were walking about 5 to 10kms daily exploring Kochi.