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Reviewed 11 June 2018

We had decided to splurge on our final day of 3 in Shikoku and chose this hotel due to its high ratings and website. Although the room was quite nice and overall service decent, we were very disappointed in especially the dinner dining experience.
The ryokan we stayed the night before in Takamatsu was half the cost and heads and shoulders above in terms of service and personal attention. For the rate a hotel of this reputation charges, expectations for a dining experience are very high on the guests' end. There was no welcome and no staff when we entered the rather mundane dining area. The dining room itself resembled a simple family restaurant. This started us off on the wrong foot because we were made to stand in the entrance like idiots while staff hurried about. The food itself was subpar for the cost, in particular the main course. I know quality wagyu beef and this was not that. We ultimately were so disappointed we left without finishing the course and went out for food in the village.
Breakfast was decent. Nothing to have a parade about, but passable and well done.

We did vocalize our disappointment and one of the managers personally apologized and we were given some very nice towels made by the very famous Imabari towel company. A local prized industry. They were very kind and this did make up for the experience to some degree and allowed us to leave on good terms. The final evening meal however was disappointing and it more or less put a damper on the whole experience of Matsuyama and the Dogo onsen area.

On the plus side, our room was quite nice with very good quality beds, bedding, towels, and it included an in room hinoki wood bathtub with natural hot spring water piped in. Certainly one of the nicer rooms I've stayed it. Over all, we were happy to receive the nice towel gesture and enjoyed the room, however we do not have a desire to return to this hotel nor the Dogo onsen area.

I hope our experience was a fluke and not the norm.

Room Tip: Sakura lounge rooms with private hinoki bath tubs are recommended. Garden view might be nicer in summer, they apparently have fireflies.
  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Hizaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2018

Once you stay in Funaya just for one night,you can never forget it.
The breakfast as well as diner will drive you to the magnificent Japanese food kingdom
The view from room, early morning or midnight,is a song of silence.

  • Stayed: September 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank leafmanwoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2018

I really loved this hotel for its rooms which are a blend of traditional Japanese (tatami, futon) and Western beds. The bathrooms and facilities were very good, and the staff extremely helpful, even if their English was average. The location is also excellent, and two dinners there were very fine for hotel food.

  • Stayed: April 2018, travelled with friends
    • Value
    • Rooms
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Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Spent two nights in this Ryokan/hotel near the Dogo Onsen. There was a problem with our booking and the staff were very efficient at trying to resolve the issue. We had a choice of western style breakfast or Japanese. Fabulous. We had an evening meal - the best food so far. Brilliant. Service from all the staff was first class and the room with our own onsen beautiful. Would most definitely recommend this hotel. A gem. Loved the Dogo Onsen area and Matsuyama. A relaxing couple of days. Thank you.

Stayed: April 2018, travelled with family
Thank Marian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2017

i stayed at here with my boyfriend. I could book here easily but I think so expensive but very comfortable.
The hotel is a class of its own..The staff are very attentive and respond immediately...service is great...The hotel is very well kept and glows to it's japanese interior. Recommended to all for a visit atleast.....

  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
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2  Thank RandolphJ14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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