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“ANA INTERCONTINENTAL ISHIGAKI RESORT”

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ANA Intercontinental Ishigaki Resort
Ranked #3 of 37 Hotels / Ryokan in Ishigaki
Certificate of Excellence
Reviewed 10 September 2017

We visited after a very hectic two week trip around Japan and there is no denying, the hotel is at the top end. The rooms are exceptionally spacious and we had a side view of the golf course and the sea. As you would expect with an Intercontinental Hotel, it has the full range of amenities, extensive grounds, a nice beach, restaurants, shops and a bus service into town although you do have to pay for this. Unfortunately the weather wasn't great when we visited so we were not able to take advantage of the lovely pool and outdoor pursuits but we had an enjoyable stay. They staff are friendly and welcoming and I would certainly return to an Intercontinental Hotel in the future.

  • Stayed: June 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank deborahk3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANAインターコンチネンタル石垣, General Manager at ANA Intercontinental Ishigaki Resort, responded to this reviewResponded 12 September 2017

Dear, deborahk3
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our services met your expectations. We hope to have the opportunity of welcoming you back in the in the near future.

Yours Sincerely,
General Manager, Tsukasa Yanagishima

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 1,054 reviews

Reviewed 19 August 2017

This is one of our favorite Intercontinental hotel. Besides the wonderful infrastructure, lovely pools and fantastic beach, what make this resort very special is Mr. Jean Barcelo, who kindly assisted us from the reservation till check in, and extended his service also to post-stay. One of the reason for keep coming back is the kids request as they love the property. This time we enjoyed Coral Wing, where the room are spacious, very comfortable and family oriented. The Ocean view is fantastic and generous welcome fruits completed our wonderful stay. Actually, coming here motivated me to renew Ambassador membership and enjoy a free weekend night in high season of a total of 4 day stay. We will definitely be back!

Room Tip: coral wing for a family stay
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  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Rubpy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANAインターコンチネンタル石垣, General Manager at ANA Intercontinental Ishigaki Resort, responded to this reviewResponded 19 August 2017

Dear, Rubpy
Thank you for take us such a lovelyng the time to lovely review.
It is wonderful to hear your kind comments about our staff and rooms.
We are very pleased that you found the service to be excellent and your stay relaxing.
Thank you for recommending us,but we also look forward to welcoming you back to satay very soon.
Yours Sincerely,
General Manager, Tsukasa Yanagishima

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017

We went here at the end of a very busy two weeks travelling around Japan . Our "children" are 21, 18 and 13 ; this hotel caters really well for young children under 10 years of age but is not the place to go with teenagers/ young people . It is noisy , full of young children running around , breakfast buffet is really poor ( and always a long queue) odd evening entertainment, I could go on . So disappointing ! On two nights ( because we didn't know the system ) it was almost impossible to get a dinner reservation before 9 pm ; fortunately we had hired a car and went out. However - their Japanese restaurant was outstanding for the a la carte , tennis courts were empty and the beach was lovely ( though you are not allowed to choose where you want to sit ; the "guards " fill up the deck chairs on a line by line basis which was really frustrating as half the beach was empty , the other jam packed! Rooms very average but wonderful views across the grounds but you must ask for 4th floor and above to benefit from this . Expensive too if you order room service / snacks as they work on the basis that most people won't leave the hotel.

Room Tip: 4th floor and above for views and to get away from the noise . Go for rooms 23/24 - 31 on each floor...
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  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank LindaCarling18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANAインターコンチネンタル石垣, General Manager at ANA Intercontinental Ishigaki Resort, responded to this reviewResponded 9 August 2017

Dear, LindaCarling18
Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologise for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future.

Yours Sincerely,
General Manager, Tsukasa Yanagishima

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Reviewed 5 August 2017

We stayed for 4 nights with a family of 4. I was not sure what to expect. I had booked a room in the Coral Wing which accommodates up to max 5 pax. Usually I would always book 2 rooms for us but with the rooms as pricey as they are and considering it was a short get away only, we opted for 1 room. The room turned out to be very spacious and the bedding was set up very nicely to easily accommodate all 4 of us in comfort. The room had a full frontal sea view which was very nice. Staff at the hotel was extremely friendly and helpful. The pool was a bit disappointing at there max depth was 1 meter so it was more suitable as a kids pool rather then for adults (at least adults of my size...). The Teppanyaki in the Restaurant was very good as was all the other food. Service all around is efficient. I would stay again at that hotel.

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Kaichen88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANAインターコンチネンタル石垣, General Manager at ANA Intercontinental Ishigaki Resort, responded to this reviewResponded 6 August 2017

Dear, Kaichen88
Thank you for your review and for choosing to stay at the ANA InterContinental Ishigaki Resort. We are wery Pleased to hear that your atay and that our services met you expectations. We hope to have the opportunity of welcoming you back in the near future.


Yours Sincerely,
General Manager, Tsukasa Yanagishima

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Reviewed 3 August 2017 via mobile

Stayed in the premium ocean view room and it was very spacious and comfortable for 3 pax sharing. Rooms were clean with new furnishings and a nice view of the ocean. Breakfast selection was extensive but not very refined (e.g self serve tea/coffee and no cappuccino, only black coffee available); however, it was nice that hotel offered a choice between Japanese set breakfast (limited number per day) and continental buffet. Golf course was a bit of a joke (Par 3 was 35 yards) with no real green. Nice gym with new equipment. Beach is exclusive to hotel guests but sand was a bit rocky. There were also only a handful of staff that spoke English, but they really went above and beyond to assist us with bookings and activities! There is a complimentary hotel car park as well as it is necessary to self drive to properly explore the wonders of the island. Finally, if you are booking multiple rooms, be sure to book under one name for IGH points. IGH members also get discount on F&B.

Stayed: May 2017, travelled with family
Thank Robin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANAインターコンチネンタル石垣, General Manager at ANA Intercontinental Ishigaki Resort, responded to this reviewResponded 6 August 2017

Deae, Robin H
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our services met your expectations. We hope to have the opportunity of welcoming you back in the in the near future.

Yours Sincerely,
General Manager, Tsukasa Yanagishima

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ANA Intercontinental Ishigaki Resort

Address: 354-1 Maezato, Ishigaki 907-0002, Okinawa Prefecture
Phone Number:
Region: Japan > Kyushu-Okinawa > Okinawa Prefecture > Ishigaki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Ishigaki
#1 Romantic Hotel in Ishigaki
#2 On the Beach Hotel in Ishigaki
#2 Luxury Hotel in Ishigaki
#3 Family Hotel in Ishigaki
Price Range: €111 - €780 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — ANA Intercontinental Ishigaki Resort 4.5*
Number of rooms: 255
Official Description (provided by the hotel):
This Okinawa hotel offers the perfect chance to relax alongside the tranquil waters of Maesato Beach. The rich cultural traditions, abundant coral reefs, distinctive regional foods and the natural warmth of its people make this island getaway an unforgettable destination. Within easy reach of Ishikagi Airport, this is your chance to discover a Japan you never imagined. ... more   less 
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Also Known As:
Ana Intercontinental Ishigaki Hotel Ishigaki
Ana Hotel Ishigaki

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