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Reviews (357)
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Reviewed 11 October 2017

Great hotel excellent room with everything you need for a comfortable stay. I must say the staff were very professional and welcoming. You have a good choice for breakfast very filling. Would recommend this hotel.

Stayed: October 2017, travelled on business
Review collected in partnership with this hotel
Thank Romanekryszard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnt_utsunomiya, 支配人 at Richmond Hotel Utsunomiya Ekimae, responded to this reviewResponded 13 October 2017

Thank you for your favorable feedback. It really warms our hearts!
We are relieved to hear 'the staff were very professional' ,you said.

Our room has big Simmons-made bed that guests can stay comfortable.
Did you enjoy Utsunomiya city also? Utsunomia is famous for dumplings(gyoza) and cocktail. We provide to help to find the best restaurant and bar with our original map at the front desk. If you have chance to stay this city again, please try the service and find your favorite one.

Our warm hospitality awaits your return sometime soon.
Sincerely,

Front desk: HARA
Manager: IKEDA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2017

Still suffering from jet lag and long working days the Richmond was a great retreat.
Reception staff are professional and polite. Rooms spacious, clean, well equipped and comfortable.
Short walk from the main line station and close to many restaurants.
Western style breakfast was ok offering a decent selection with staff courteous and helpful especially when trying to explain the need to put water in the toaster.
Anyway; Very, very good hotel making me feel alright.

  • Stayed: March 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank GMactavish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnt_utsunomiya, フロント オフィス マネージャー at Richmond Hotel Utsunomiya Ekimae, responded to this reviewResponded 23 March 2017

Thank you very much for wish you a Richmond hotel .
We were very happy to read your message.

We have two different breakfast, Japanese and Western Style buffet,
so our guest could choose the restaurants by what they would like to eat on the day.
It may be difficult to use the BALMUDA toaster for guests so that we continuingly try to help when using it,

We will continue to improve services that satisfy every customer in the future.
Thank you very much for sparing time to post your opinion.
We are very looking forward to seeing you again.

Executive Director
Front Takemura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2017

I stayed in the hotel for more than a week. It was a great experience. It's located near JR Utsunomiya station hence you can easily connect to rest of Japan through the rail lines. Also Bus Stop is quite near.

If you love exploring, do visit Nikko & Oya Stone Museum.

Only let down was the Morning Buffet as it wasn't as expected and repetitive. There was never a change in the Morning Buffet during my stay.

Overall experience was really good. They staff are really helpful. Would definitely recommend this Hotel.

  • Stayed: September 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Jijo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnt_utsunomiya, フロント オフィス マネージャー at Richmond Hotel Utsunomiya Ekimae, responded to this reviewResponded 23 March 2017

Thank you for choosing our hotel.
We are glad to hear that you liked the location.
Our hotel is located from Utsunomiya station for about 5 minutes on foot.The location is very useful for visitors who would visit Nikko by train.

We are sorry that we could not live up to your expectation.
We are going to share your opinion with the restaurants and improve the breakfast.
We appreciate that you must be busy but had sent us such a valuable comment.
We are looking forward to see you again.

Executive Director
Front Takemura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2017

Stayed here one night to see the Ashikaga Flower Park illuminations and Oya Stone Museum/Kannon. This hotel is steps away from the South Exit of Utsunomiya Station, to the left of McDonald's. Very spacious and modern with wifi, not the fastest but pretty decent. It has coin laundry, which is always a plus. Women get some extra packets of amenities. Quite hot inside even though we turned off the heater but otherwise very comfortable! Good price!

  • Stayed: January 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank redeyeblues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnt_utsunomiya, Front at Richmond Hotel Utsunomiya Ekimae, responded to this reviewResponded 4 January 2017

Thank you for using our hotel.

We are really glad to hear that you could relax at our hotel.

Our hotel is located close by JR Utsunomiyia Station, so it is really useful for people who would like to trip around Utsunomiya.

We have free amenities not only for women also for men such as hair wax,
if you need them, please let us know at reception desk or coll 9 which directly connect to the reception desk.

Also we have vending machines which are working 24 hours on 2nd and 10th floor.

We are looking forward to see you again.

Executive Director
Front Shimanuki

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2016

Stayed for two nights in the Richmond (actual one night in each of the twinned hotels). The first thing that strikes you is that it is very modern in comparison with other business hotels. The first room I was given was huge, an unbelievable size compared to standard Japanese hotels. (The second room was still of an above average size for Japan).

Breakfast was a choice between two separate restaurants (one in each hotel), one with a Western buffet breakfast and one offering a Japanese breakfast.

Check-out is very efficient as its a 100% automated process using a machine.

  • Stayed: July 2016, travelled on business
    • Location
    • Service
Thank Bob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnt_utsunomiya, フロント オフィス マネージャー at Richmond Hotel Utsunomiya Ekimae, responded to this reviewResponded 13 January 2017

Thank you very much .

Please Ask your state who was able to delight our customers , we have very humbled and reading!
Valuable contribution from our customers is the encouragement to us .
Also add to your expectations , we will endeavor to become a staff united in the future .

Also if you have any request , Please feel free to tell us .
We would look forward to meet you can be the date for the next customer .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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