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2 - 7 of 171 reviews
Reviewed 26 December 2019

An excellent stay at this Kanaya. The staff are not only professional and attentive but also very kind hearted. Whilst we were trying to eat dinner with a very demanding two year old the restaurant staff offered to play with our little one for a while so we could finish off our meal, things like this make a big difference.

Thoroughly recommended, nice baths and ambience around the hotel.

If you bring wine for dinner the corkage is a little expensive at 3500 yen and there isn't a *convenience shop in the hotel, or drink machines.

A small trade off for an excellent stay.

Date of stay: December 2019
Trip type: Travelled with family
2  Thank Paul M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 December 2019

Dinner at the restaurant is very delicious, with a dessert trolley at the lounge area after dinner. They seem to be specialising in chocolate confectionery, as can be seen in the extensive range sold in the gift shop. The view overlooking the valley is nice, and the onsen is big and nicely furbished. The only downside is the small-ish room size, and the old-ish decor in the room.
another minor complaint, it took us about 30min to check in, despite being the only customer at that time.

Date of stay: December 2019
    • Rooms
    • Cleanliness
    • Service
3  Thank GreyLephan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 November 2019

I kept reading reviews online to research more about the hotel and I've been reading the best reviews. No one brings up how expensive it is and I don't feel that it was really worth it.

The onsen
- The view or ambiance wasn't nice. I wish it had a better view to compensate for the expensive price.
- It did have complete amenities and everything else you'd need

The rooms
- Very nice but old.

Food
- Beautifully made
- Small portions
- Expensive

Service
- Superb

Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
Thank CherisseY1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 July 2019

The travel agency did not talk too much about this hotel when preparing our Honeymoon trip...and it was the best one we stayed at. It was amazing! Everything was managed with a lot of care since the first time we put a foot on there. The service was brilliant, the Onsen was great and the dinner we had amazing! I really recommend you to stay one night to feel the experience. It really worth it!

Room tip: 2nd floor room to be more surrounded by nature
Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Carlos E
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 June 2019 via mobile

Stayed here one nite—very clean n well kept n altho there r no elevators to the upstairs rooms, the views r so breathtaking n the gardens r gorgeous! Service is impeccable n we experienced their first class fine dining. Our room was very spacious n bathrooms have modern facilities. I would recommend this historic hotel to anyone passing this way into Nikko.

Date of stay: May 2019
Trip type: Travelled with family
1  Thank Diane O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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