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All reviews welcome drink massage chair private bath beautiful japanese garden one night shabu shabu japanese ryokan train station kaiseki dinner public onsen koi pond convenient shuttle free snacks open air bath luxury ryokan western style tatami style
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Reviewed 8 June 2017

I had a fabulous experience staying at Okunoin Hotel Tokugawa 2 years ago for my wedding anniversary. This is my 2nd time visiting this hotel with the whole family members and I was much impressed even more with hotel's facilities and staff's great hospitality. My every single request was thoroughly taken into attention both in advance through email, upon my arrival, during my stay, and until check-out.

My Japanese-Style room is quite large having 3 zones separated by paper-doors, which are front zone, bedroom, and living room, together with balcony and beautifully natural view. Despite of classic Japanese-Style decoration, this room is nicely equip with full facilities and equipments such as electronic massage chair, facial treatment machine, coffee machine, LCD TV, and music stereo. A Japanese/Western room for my 75-years old parents is wonderful and convenient. More importantly, this room was complimentarily upgraded by the hotel to the room type which also have a private Onzen pond (hot spring water) at the balcony in order to well facilitate my parents to be safe and to have best & most convenient moment during their stay at the hotel, which is greatly appreciated.

As for dinner and breakfast, we indeed enjoyed a very tasty and stunning Kaiseki-Japanese food in a nice private dining room. As for Onzen, there are choices of free "Public Onzen" having 2 indoor-ponds & 1 beautiful outdoor-pond together with shower zone & dressing zone, as well as "Private Onzen" for which you can make a reservation with 2000Yen charge.

Although, Okunoin Hotel Tokugawa is not located by the main street or in tourist areas, you can request for a free shuttle service to bus stop or to Nikko train station. (In case of taking a bus for sightseeing, I would strongly recommend you to buy day-pass ticket at the train station for unlimited ride in one day which will certainly help you save money)

Lastly, for anyone deciding to have a trip in Nikko and to stay at Okunoin Hotel Tokugawa, please ensure that you will allocate enough time to enjoy all historical places and charming natural places there, as well as to relax yourself in this cozy & impressive hotel.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank NuchnaphaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this reviewResponded 9 June 2017

Thank you for your stay with us and taking time to give us your comments about your stay on TripAdvisor. We were happy to get reacquainted with you.

I am delighted that you and your family enjoyed such a fantastic experience Japanese Ryokan. We truly pride ourselves on our hospitality and personalised service, and so it is brilliant to see that we exceeded your expectations.

Look forward to meeting you guys and your family soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2017

Friendly and helpful staff, always wearing smile on their faces, help to take our luggage from car to room when we arrive the Hotel and velvet parking.
Choices of welcome drinks.
Delicious dinner and breakfast.
Very relaxing Japanese Ryokan.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ivan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this reviewResponded 15 May 2017

Thank you for your stay with us and taking time to give us your comments about your stay on TripAdvisor.
Thank you very much for your comment and the compliments to our ryokan.
Your comments are appreciated and we do hope to be able to welcome you back again in the future.

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Reviewed 26 April 2017

Hotel Tokugawa is simply brilliant. The pickup from the train station was super efficient, the staff super friendly and helpful, and the food was excellent (now that we've tasted plum wine or 'omeshu' we can't go back!). We chose a room with a 'hot spring' in the balcony i.e. our own private hot spring - fantastic. The futons were very comfortable and the rooms spotless. The only 'downside' is that the next ryoken were stayed in, which was pretty good, just looked bad in comparison.

There are also convenient shuttle buses (free) that takes one to Nikko town or to some of tourist highlights like the Nikko Shrine and one can call them to fetch you when you're done.

  • Stayed: April 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Asogan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this reviewResponded 26 April 2017

Thank you so much for such a great review and I am delighted that you enjoyed your stay with us.

A ryokan is for travelers who wish to experience Japanese culture and enjoy the comforts of Japanese hospitality and service, Japanese Dishes and 'omeshu'. Ryokans are only available in Japan and it is an experience not to be missed. We are happy that you are very satisfied with that.

As you commented, we have shuttle bus service from hotel to "World Heritage area" & "Tobu station" or "JR nikko station". Shuttle bus service (from PM2:00 to PM7:00) pick you up after your call.

Look forward to meeting you guys and your family soon!

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Reviewed 19 April 2017 via mobile

If you are staying in Nikko this hotel is a must!!! From the minute you step out of the car the hotel staff greet you with big smiles and helpful hands. The ryokans are just beautiful - the room was amazing! We slept on the futons which were comfortable and it had a large section of excellent amenities. We had an open air bath and shower on the balcony with a beautiful view of the garden. It was a perfect treat after sight seeing all day. We were served an amazing traditional 8 course Japanese dinner in our room and the breakfasts were always so yummy and presented perfectly. The hotel also has a public onsen with a sauna which was great. What makes this hotel so great is the outstanding service from staff - they were so helpful with maps and sight-seeing advice. The hotel also runs a shuttle bus service in the mornings and afternoons - I rang the hotel via payphone and they picked me up from my location in Nikko :) The whole hotel had a relaxing and peaceful atmosphere and I would definitely come back to this hotel in a heart beat. Thank you Okunoin Hotel for such a beautiful experience!!

Stayed: April 2017, travelled as a couple
2  Thank Rachael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this reviewResponded 20 April 2017

Thank you so much for such a great review and I am delighted that you enjoyed your stay with us.

Our Hotel is place that has clean water and is very quite place. Our Ryokan is in a quiet place which is secluded from the world. Various flowers blooming from season to season in the garden glad guests eyes. You were able to stay while relaxing. I am delighted that you enjoyed such a fantastic experience Japanese Ryokan. We truly pride ourselves on our hospitality and personalised service, and so it is brilliant to see that we exceeded your expectations.

Your comments are appreciated and we do hope to be able to welcome you back again in the future.

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Reviewed 31 March 2017 via mobile

Very friendly and welcoming. Traditional ryokan with great character and very comfortable. We had a western bed in our room which was better for us. Meals are served in private dining rooms and are very beautifully presented.

Stayed: March 2017, travelled as a couple
1  Thank Pammie56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Tokugawa_Nikko, 広報担当マネージャー at Okunoin Hotel Tokugawa, responded to this reviewResponded 4 April 2017

Pleasure for us that you liked our services, facilities and japanese foods.
Your comments are appreciated and we do hope to be able to welcome you back again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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