The property is located amid the tree covered slopes of Gora in the Hakone Prefecture. It is a 10 minute, uphill cab ride (or wait for the hotel van) from the last stop on the Hakone mountain rail line or a 15 minute, downhill walk from the top, last station of the first leg of the Gora cable car (or the start of the rope line across the active volcanic area on the way to Lake Ashi.
The property is relatively small with 80 rooms and suites. It has been very well maintained. The rooms are large (though not as large as advertised), many with a covered balcony/porch framed with large windows. The rooms are more akin to a 4-star, luxury property than to a true 5-star.....but they are very nice; and, especially for Japan, much larger than one would expect.
The key features of the property: a large, high-ceiling lounge area with a large, central fire pit. Free drinks are available in this area pre-dinner and it is used by most of the guests staying in the hotel. Off this lounge area are a western-style and a Japanese-style dining area. Also off the lounge is a library area and a passage to the separate building where the elaborate spa facility is located. There are also two areas with natural hot springs (onsens).
The property offers a shuttle service to the Odaware station (with direct, high speed train service from there to Tokyo, Yokohama or points south such as Kyoto or Osaka) or van pick-up at the Gora station of the scenic mountain train that climbs from Odawara.
There is a bus stop a short walk downhill from the property with buses passing that go to the museums and train station near Gora (and places downhill from Gora) as well as further into the valley to museums, the botanical garden or, with transfers, to the outlet mall or further on to the remaining five-lakes region.
The property has the feel of a nice boutique hotel with the amenities of a much larger property. It feels sedate, relaxed and quiet. The rooms with mountain views (east facing) offer expansive views down the wooded hills of the Hakone valley and across the the range of hills that separate this area from the Tokyo/Yokohama megapolis.
There has been a great deal of attention paid to the use of materials throughout the hotel. The woods are beautiful and in immaculate condition. The use of stone and concrete is tasteful and really well done. The furniture throughout the hotel is very nice and fits the surroundings.
Driving in the area is not recommended as the roads are narrow, dark (tree covered) and twisty with a lot of traffic. You can get around without a car, but it takes a bit of planning and patience. During periods of high demand (much of the year), getting on the gora-odawara mountain train, the cable car or the rope way requires standing in long-lines and then being in cramped quarters.
Service at the hotel is, in general, very good though the staff in the restaurants seemed to disappear for extended periods. The breakfast (a combination of western and Japanese offerings) is extensive and first-rate. The restaurant is very expensive as is room-service, but the food is prepared well, attractively presented and very good.
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- Also Known As:
- Hyatt Regency Hakone Hotel Hakone-Machi
- Hyatt Regency Hakone Machi