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Reviewed 19 April 2018

We had a vehicle and an English speaking guide accompanying us so the distance of the hotel was not an issue. The property is good with decent rooms. The views are stunning.We had breakfast and dinner here and the quality of food was very good.

The store in the hotel has some good stuff

Date of stay: April 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank fivestarholidays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
箱根仙石原プリンスホテル, Director of Customer Service Improvement at Hakone Sengokuhara Prince Hotel, responded to this reviewResponded 25 April 2018

Dear fivestarholidays,

Thank you for choosing Hakone Sengokuhara Prince Hotel and taking your time to write your feedback about our hotel. We really appreciate your valuable comment about the view and restaurant. As you have experienced, many visitors are very pleased with the mountain and golf course view from guest rooms, also restaurant. Your message” We had breakfast and dinner here and the quality of food was very good.” is very much appreciated, and we will continue to make efforts so that each and every guest will feel satisfied with our hotel.
We hope to serve you again whenever your travel brings your back to our hotel in the near future.
Sincerely yours,

Director of Customer Service Improvement
Hakone Sengokuhara Prince Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2018

This hotel is only really suitable if you have a car or are prepared to fork out for a long and expensive taxi ride as it is in the back of beyond. Otherwise on the basis of our experience we would advise against booking this for just one night as it isn't worth all the hassle of travel. Our experience: we arrived after a long and tortuous journey. Having been given a number to call for pick up from the bus stop it was out of service. We would have been marooned in the middle of nowhere but for the kind action of the shop assistant at a nearby convenience store who somehow after several attempts or a different number managed to get through to the hotel. The nightmare continued when we asked about dinner to be told there were no tables available! As it happened it was my birthday so I had to play on this to persuade them that they couldn't surely expect guests arriving at 7pm to find an alternative (and what alternative would there have been but to back track to the convenience store for a few basics in the dark?).. Although one member of staff had good English, several had very poor English language skills and couldn't even understand the very basics. As many others have previously commented the place is a bit tired and dated and needs a makeover. The best bit for us was the outdoor onsen with the backdrop of the mountains -the real saving grace of the whole trip - so rising early the next morning we made use of this before having an overpriced breakfast and leaving.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Gigixxx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
箱根仙石原プリンスホテル, Director of Customer Service Improvement at Hakone Sengokuhara Prince Hotel, responded to this reviewResponded 15 April 2018

Dear Gigixxx,

Firstly, we thank you very much for staying at Hakone Sengokuhara Prince Hotel and appreciate your valuable and detailed impressions. We are truly sorry we did not sufficiently measure up to your expectations and the phone number you had got was out of service.
We will certainly search which web site has wrong number and correct it.
Your evaluation is very important in order to provide better service to our guests.
We will carefully review each of the points you have mentioned and try to improve our standards.
Once more, our deepest apologies for failing to meet your expectations. It is our greatest hope to once more be given the opportunity to welcome you back to our Hotel in the near future.

Sincerely yours,

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Reviewed 2 April 2018 via mobile

I dont like this hotel too much , i cant my way to my room very well , it was so far and my room viw was another bulding , the resturant for breakfast was out side of the bulding that my room was there , there isnt any intertaiment inside a hotell

Date of stay: March 2018
Trip type: Travelled as a couple
1  Thank Nasim3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 April 2018

This is our first time stAying at this property because we had 3 adults so we paid more money for a larger room with larger beds via Booking.com.

We wanted the Onsen experience in a nearby town close to Tokyo by train so decided on Hakone. This hotel has very nice Onsen both outdoor one and an indoor one. The onsens appear to have been renovated so it is quite modern. The water is about 42 degrees and it is indeed very hot. The outdoor one overlooks the mountains and nature so it is very relaxing. Everything here was very clean.

Now for our guest room 465, it was a huge room with 3 beds, 2 of which are large doubles while then3 rd bed is a single. All use nice crisp clean bed linen with nice duvets.

The big negative of our room and all guest rooms from what I can see is that all the furnishings are totally outdated from 26 years ago. The ceiling lamp fixture looks like it was from a garage sale, the wood in the room are all dark and smelly and old. The washroom sinks and bidet were all very clean but badly stained and old. From the washroom and our hallway we can smell this sewer stench and it is probably emitted from the old plumbing of this building. The hotel was built 26 years ago and the guest rooms reflect that as it has not been updated at all.

Our room had a nice view of the golf course and mountains with a decent sized balcony but it’s too bad the room is so old and outdated. Thanks to the diligent housekeeping staff, our room was very clean despite everything being run down and old.

When we booked via Booking.com, it include a buffet breakfast and it was quite good. Very good coffee, excellent pastries like chocolate brioche and mini Belgian waffles, great fresh fruits like pineapple and oranges that were so sweet, along with western items like different types of eggs, sausages, ham that tasted a bit strange to me, potatoes, finch toast and amelette station.

There was also salads, lox, a Japanese food area with rice, curry sauce, congee, grilled salmon and mackerel, pickles, tofu, and potatoes cooked with pork. Just wished they had some Chinese items like siu mai, shrimp dumplings, and gyozas.

The hotel is far away from the shopping street at Hakone Yumoto Station. We took the public bus from hotel to the station stop to shop a bit and it was 860 yen one way per person. Ridiculously expensive to ride the bus in Hakone. The hotel has a free shuttle that will drop you off at the bus stop near the hotel but it is a very short walk.

There aren’t any really good restaurants nearby the resort so you either have to eat the dinner buffet at the resort for 5500 yen pp or 5000 yen pp if staying at the hotel with a discount. The buffet was okay but I did not feel that it was worth the price paid. The roast beef was the highlight of the buffet along with the pork shabu shabu but other items were not that tasty.

This is a golfing resort so if you are a golfer, this place would be perfect. We stayed 2 nights which were plenty for us and we noticed the property has regular bus tour groups staying just overnight before moving on the next morning.

We would not go back to this property unless it undergoes a major overhaul in upgrading and renovating the rooms and common areas. It is long overdue and I hope the Prince Hotel chain will consider in investing in this property as it can be a beautiful one from 26 years ago when it first opened its grand doors.

Date of stay: March 2018
Trip type: Travelled with family
Thank cliu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 December 2017 via mobile

It was not as bad as some reviewers have said that the location was off beaten. It was a mere 5 mins taxi from the Little Prince museum.
This is actually a golf retreat place for the Japanese. The 4 storey hotel sits on a vast area overlooking a mountain and the view and air was truly an amazing welcome treat when we reached the hotel.
The porter service was excellent as our taqbin luggage was already in our room and we were led to our room with a check in staff to explain our room and amenities.
Our room was big for Japanese standard and the setup was like a loft with the bed and toilet separated by a small stairway.
Room and toilet was cleaned. Bed was comfortable.
We couldn't wait for our onsen experience and quickly rushed off to our onsen place which was the same level as our room (level 2).
There were 3 onsen of different temperatures and view for us to choose after we had kept our stuff and prepped for the onsen.
One of them overlooked their garden and we felt like we were filming a Japan hour episode! The hotel clientele was mainly Japanese so you can say we had an authentic travel experience.
The amenities in the onsen was great which to me is more like a spa experience unlike some onsen I have been to in Hakone.
Dinner was buffet style and it was sumptuous! How I judge the standard of a buffet was by the fruit and dessert table. They served fresh fruits unlike some hotel in Japan where the fruits are not picked for freshness. Dessert was great with a wide variety. The special station with a chef crafting off sirloin steak was excellent with the melt in your mouth texture.
The Japanese selection was better than western and I enjoyed all their special and seasonal small dishes.
Breakfast was served in the same hall but it was a amazing sight which welcomed us with the amazing mountain view as a backdrop which was missed the previous night due to the darkness at night.
Breakfast spread was good too with an International variety.
We did a little shopping at the hotel shop and prices were not on the high side unlike some hotels.
Be informed that there is a onsen charge which I don't consider much as we did 2 times in our 1 night stay.
My husband has a pact with me ie to come back here without our kids one day.

Date of stay: December 2017
Trip type: Travelled with family
2  Thank ShooSingapore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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