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9 - 14 of 40 reviews
Reviewed 26 March 2018 via mobile

Hotel was lovely, with a pricey but great restaurant. The staff were very polite and courteous. The hotel is up a steep hill which they give you a lift up in a buggy fornthe second half. The two main buildings for the cafe and the restaurant are very modern and have a no e ski lodge feel to them. The room was good but basic and quite spacious. Would stay there again

Stayed: March 2018, travelled as a couple
Thank Adam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2018

This hotel is a hybrid of a hot-spring Ryokan, with pleasant onsen (shared bath) facilities as well as full bathrooms with individual accommodation. Food is outstanding, and, given the quality, good value for money. Breakfast is particularly impressive, inventive and varied. The hotel offers several shared lounges, and free supplies of (excellent) coffee/tea etc.

I visited with friends and their kids (8 and 6). All of us very much enjoyed the property. We rented a small Toyota van in Odawara (the Shinkanzen stop closest to Hakone). The drive, in spite of several failures by Google maps to detect closed roads (due to lingering winter conditions, doubtless) took only 40 minutes or so.

My friends shared a large, attractively designed suite (B-23) with wood-stove, and into which the four of them fit very happily. It was not cheap (about US $ 1,000), but ultimately well worth it. I had a run-of-the mill twin room, which turned out to be well-designed except in two respects: a freezing cement bathroom floor (easy to fix if the hotel wants to do this) and very poor sound insulation from rooms above and possibly beside mine. As well, my room (F-1) abutted an access door to the corridor of our floor on the F building that kept slamming at night. This also could be easily fixed.

Nice touches included excellent sound-systems in the rooms with a huge array of internet radio (and on-loan from one of the lounges, CD) choices, subtle and effective lighting, and ready access to the onsen.

Best of all was the very nice, generally oung and highly competent staff, a bit nervous and perhaps over-controlling by Western standards, but this is Japan, with all of its admirable service qualities but also some corresponding deficits, depending on your sensibilities. The English of staff was much better, on average, than in other Japanese country hotels.

In sum, a real find, perhaps best experienced during the week rather than on the weekend during peak season as it strains to show itself at its best on a crowded weekend, as any other medium-scaled high-end hotel would.

Room Tip: Excellent hotel featuring singular qualities in scenic Hakone area
  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Frequenttraveller076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2017 via mobile

I can't say enough about how much I love this place. The service was excellent from start to finish; we were picked up from the bottom of the driveway in a small cart, we were given complimentary coffees whilst we waited to get documents signed, and the staff were always helpful to find an English speaker when we had questions. The facilities included the onsen (one indoor and one outdoor, gender separated), a common area with complimentary snacks and drinks, a restaurant (we paid 7246yen for two mains with wine) and a Cafe in the reception area. Bus took around 45 minutes from Odawara station (Hakone Tozan bus to the glass museum). Absolutely loved it and was definitely a highlight of our trip!

Stayed: December 2017, travelled as a couple
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2017 via mobile

Stayed at the Nest Inn recently and it was a different experience. The accommodation is ultra modern but the main building/reception is over 100 years old and it’s very pretty. The staff are super attentive and really lovely and the food (traditional Japanese dining experience) was really nice. If your coming from Tokyo on the train to Nest Inn, it’s best to catch a taxi once you arrive at the train station as I got a bus from the station to Nest Inn (20 mins) and the bus drops you off near the bottom of the Nest Inn driveway and you have to climb up a steep hill to get to the reception so if you have heavy luggage or arrive at night, it can be a headache. Only a few staff spoke English/limited English so communication was sometimes hit and miss and it was hard to talk over the phone; I think they mainly cater to Asian tourist as their website is not in English and I couldn’t find an English option. The lay out of the place has been designed to make you exercise and feel like your out in nature so if you hate walking, maybe it’s not for you (the rooms near reception are like seperate houses and they can’t be reached by golf buggy so you have to walk along a gravel footpath). Also, if you don’t like Japanese food or are trying to save money (I read reviews about some guests complaining regarding the price of the traditional Japanese dining experience for dinner and breakfast but it’s a 4.5 star venue so it’s kinda expected that’s it’s not going to be cheap, it’s not a Backpackers Hostel and it’s not like a standard commercial hotel where free buffet breakfast is inclusive to every man and his dog a.k.a guests); they do have a restaurant with a Western menu but the food wasn’t really that nice (burgers, pasta, greasy industrial seed oil deep fried chips, soup; nothing really healthy and limited choices, typical standard Western fare) and it’s a good 10 min walk from the reception area (or if your lazy, there is a golf buggy that can transport you there). Overall, it was a different experience; it seemed like a lot of money has been spent on the place and it’s a massive complex but it was super quite like a ghost town, no one around; maybe it was just like that when I was there. The Inn also have a BMW i8 for hire which was pretty cheap so if you feel like going for a cruise in style, it’s always an option and the Day Spa do really nice facials and body massages (but again, the prices were slightly higher then your average beauty salon facial so if you don’t have spare cash to splash, avoid).

Stayed: November 2017, travelled as a couple
Thank nesianmystic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

The hotel is laid out as a multi-level multi-building campus nestled among trees on a hill. Lots of timber walkways and interesting architecture. The hotel rooms are quite small but have a lovely window-wall which you can open up for fresh air. For the small hotel rooms, there is a large communal lounge building and decking 'square' to enjoy more space with complimentary snacks and drinks.

At night there are interesting lanterns and reflective prisms that give a fantasy vibe along the wooden walkways which I found very charming.

The restaurant had a lovely atmosphere and what looked like a luxurious (but very expensive) Japanese set dinner. We had basic western staples (burger, pasta carbonara) with their house-made bacon and these were done exceptionally well. Cheaper restaurants are within walking distance, but it's a very long walk.

Service was good and most staff spoke English fine.

I would not recommend this hotel to people with mobility issues as there are so many levels and steps and a hill to climb from the main road before you get to the golf carts. Also in the colder months the wooden walkways can get icy and slippery.

The inside of our room looked a little worn, as though it could use having the walls patched and repainted. This might be part of their aesthetic that I just didn't 'get' though.

Room Tip: People with mobility issues should consider a different hotel.
  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank RoadTrip20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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