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4 - 9 of 38 reviews
Reviewed 3 September 2018

We were a family of 12 and booked 4 rooms. The receptionist was friendly and check in was fast. She offered one of us a bigger room seeing that there were 3 children travelling with us. Good variety at breakfast and both kids and adults loved it. Rooms were really comfortable and the bathroom was a good size. Location was also good as we could walk to nearby shopping area. We enjoyed our stay here.

  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Hanim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this reviewResponded 11 September 2018

Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments.
We delighted to read that you enjoyed being with us.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you again for taking the time to share your experience and have a great day!

Sincerely,
Customer Service Manager
Regional Office - Best Western Hotels Japan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2018

Hotel is new with modern facilities like Gymnasium and washing machines, . Bedroom is big of Japanese standard and the beds are super firm and comfortable. There are plenty of restaurants nearby so dinner is not a problem. There is also a convenient store next door. Bus stop is just around the corner if you do not want to take the 10 mins walk to the train station. The same bus stop also has bus to bring you to Lake Shikotsu.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank WTKuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this reviewResponded 11 September 2018

Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments.
We delighted to read that you enjoyed being with us.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you again for taking the time to share your experience and have a great day!

Sincerely,
Customer Service Manager
Regional Office - Best Western Hotels Japan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2018

The female staff are more helpful and friendly. The one male staff we met was gruff; perhaps he was not so conversant in English... When asked if there are breakfast options outside the hotel nearby, he just led us to the hotel cafe. When pressed further, he just shrugged. We approached a female staff who helped us with our query.
Otherwise, a pleasant stay plus free parking to boot. If you have a car, just drive a few minutes to McDonalds if you are tired of Japanese buffet breakfast. Lots of dining options around but we were there for one night only and tried Hamazushi - a fun sushi train joint.

  • Stayed: August 2018, travelled with friends
    • Value
    • Location
    • Service
Thank lilyrosemary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this reviewResponded 11 September 2018

Warm greetings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments.
First of all, on behalf of our entire team, I would like to apologize for not exceeding your expection about the attitude and service manner of one of our hotel staffs.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you again for taking the time to share your experience and have a great day!

Sincerely,
Customer Service Manager
Regional Office - Best Western Hotels Japan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2018

professional and helpful counter staff and comfortable stay which is value for money. Free parking was a plus for 28 car only. Will like to stay again next time when visiting Hokkaido. Will be great if they can provide transportation to chitose airport

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
1  Thank NickO1078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this reviewResponded 20 August 2018

Dear Nick,
Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments.
We delighted to read that you enjoyed being with us.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Your comment will be a great help to our (potential) guest who is considering to stay in Chitose Hokkaido.
Thank you again for taking the time to share your experience.
Have a great day!

Sincerely,
Manager - Customer Service
Regional Office - Best Western Hotels Japan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2018

The hotel is new and the location is near JR station about 500 m. Hotel's decoration is very modern. Otherwise, a rest room in the room that I stayed has a musty smell. Should install ventilator. Check-in staff speaks English well.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank ultrameen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWestern_Japan, マネージャー at Best Western Plus Hotel Fino Chitose, responded to this reviewResponded 20 August 2018

Warm greerings and thank you for having chosen Best Western Plus Hotel Fino Chitose for your recent stay and sharing your comments.
We delighted to read that you enjoyed being with us.
About the musty smell in the bathroom, we will keep taking care of the ventilation and cleanliness.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you again for taking the time to share your experience.
Have a great day!

Sincerely,
Manager - Customer Service
Regional Office - Best Western Hotels Japan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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