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Reviews (273)
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All reviewslovely hotelsoba restaurantwestern guestsonsen downstairsseparate areasolder partnice coffee shophistoric areajapanese breakfasttwin bedscorner roomfriendly english speaking staffsmall thingstrain station to the hotelopening the windowyayoi kusamanice and friendly staff
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Reviewed 6 June 2017

Stayed here for 2 nights with family of 4. The pro is the hotel is 130 years old and has some antiques furniture well placed out at the lobby. The design is a classical designed with nooks and corners which makes it unique. Attention to detail can be seen everywhere. Beds are comfy but congested with placement of a small round tea table + 2 chairs. The con which we felt was the people working here somehow displayed arrogance or coldness. We did not feel welcomed with our 2 kids as if we were looked down upon as "tourist". I think their target market is the domestic business travellers or premium tourists. Other than that, be aware it is impossible to walk from JR Mastumoto as the walking paths are full of twists and turns. Shuttle is limited to 2 -3 times per day. As I mentioned, mass tourists are not their target market.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Volatile75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2017 via mobile

We had booked a standard twin room but found that the room was anything but standard compared with the majority of 3/4 Star hotels we have stayed at in Japan. The room had an entry annex, a full sized bathroom with a large bath and cleverly designed concrete wash stand. The room itself was large with 2 comfortable single beds and lots of room to move around, a novelty compared with the economical spaces we have encountered on our latest trip to Japan. We had breakfast one morning at a discounted rate of Y1500 and it was outstanding with an extensive range of choices in a Japanese style but prepared and presented with flair. On arrival we were given complimentary vouchers for filtered coffee in the hotel's cafe. A nice touch, made even better by the delightful staff we met there. Overall our best hotel experience in Japan.

Stayed: June 2017
Thank Platoinsingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2017 via mobile

This is the oldest hotel in Matsumoto and it sure feels that way. In a positive way that it breathes an authentic atmosphere, but in a negative way that it smells a bit old as well. Moreover, the room was designed for small people: bed was small and put against the wall and I (Erwin) couldn't do my hair properly as the mirror hung too low! However, the staff was incredibly friendly and we were warmly welcomed with apple juice and an apple cookie (local specialty).

Stayed: May 2017, travelled as a couple
Thank Suzanne_Erwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2017

People have various reasons to choose a hotel. For us it was an unusual one: travelling through Japan in an electric car, we needed a hotel that could charge the car. In the city of Matsumoto, the Kagetsu Hotel was the only one offering such a service.

It was a pleasant surprise to find out it's also the best hotel in town. The facade looks gorgeous and the reception is five star worthy. Guests are offered a drink and cookie while checking in. The lobby is absolutely beautiful and the personnel is well dressed indeed. Right after checking in, the hotel staff took our car to be charged. Another clerk showed us to our room.

After that great reception and magnificent service, a small and simple room awaited (#311). It's old, yet clean and functional. Still, the room is no better than the room in a budget hotel half the price.

The next day, during breakfast, the great service continued. Not feeling like having Japanese breakfast the chef arranged for bread with tasty jam instead. After a great breakfast, we left the hotel in a fully charged electric car. Job well done!

  • Stayed: May 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank i0kan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2017

The hotel is only about 5 minute walk to the Castle. The hotel staff is very nice. They could see us from the distance and ran to help us with our luggage. There are many types of restaurants near the hotel. We are very happy to stay at Matsumoto Hotel Kagetsu!

  • Stayed: May 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Suvanee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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