Resol is an average hotel nothing really special, like all hotels in Japan is clean, however the fact that people can smoke in certain rooms, you risk to be near somebody is smoking and the smoke will go through the vents. When we came back from dinner the room was smelling like somebody was smoking in the room, unfortunately the staff doesn't really speak any english so it was hard to complain, and we didn't really want to change rooms at that time.
When we made the reservation we sent 3 email with certain requests and nobody got back to us to confirm and at the time of the check in we had to repeat all the requests once again because they did not took them in consideration when assigned the original room.
Another detail to be aware is that they have check out time at 10:00am. I have stayed in many hotels all over the world, small and large hotels and I have never seeing this check out time, it is just simply ridiculous that you have to check out at 10 am from a hotel, again when we try to complain they didn't speak any english and they were not interested in accommodate our needs or our requests.
Beside I stayed in many hotels in the world, I worked for Hyatt and Marriott Hotels in the States and I will say Japan has the worst Customer Service in Hotels and Restaurants, they are friendly and cordial as long as you do what they tell you to do, the moment that you request something different from their rules they loose all their kindness and they just completely ignore you and they just don't want to deal with you, and they give you what my husband and I call "the frozen face."
Anyway I guess the hotel is convenient and ok to stay but be aware.
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