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Movenpick
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Reviewed 29 October 2016

We just have stayed at the Mövenpick Aqaba for 5 nights. We were looking for 4 relaxing days on a beautiful beach, and to go snorkelling and enjoy the underwater beauty of the Red Sea at Mövenpick Tala Bay. Unfortunately none of both things happened: the beach infront of the Mövenpick Aqaba is only 130 meters long, the port is in full view, there are plenty of noisy boats etc. - so nope, not relaxing at all ! And the snorkelling at Tala Bay was very dissapointing as well. But all of that isnt really the hotels fault, and after having been to the Red Sea several times in Egypt (where we enjoyed both beach and snorkelling a lot), our expectations were not met at all in Aqaba.

Pros of the hotel:
- even though they are dated, we had nice and comfortable rooms, with seaview
- as everywhere in Jordan, most people were very friendly and helpful. This is especiallly the case with the security people, and the bell boys, and the house keeping personal
- the location of the hotel is good, and the beach is - for Aqaba standards - pretty okay
- the summer pool is nice

The cons:
Breakfat is a mess !!! The buffet is okay in matters of food (but nothing special, and its the same every day), but the organisation and service is feally bad ! Cutlery is missing and you can ask 3 people for it - without sucess / or try to get it yourself - and get rudely told that you will get that spoon soon (which doesnt happen). Coffee is horrible. You have to go down on your knees to get plates from under the buffet. The stations where the plates are cleared are disgusting. I could go on for ages.... Pretty much everything that can be done wrong, is beeing done wrong here.

Long ways: if you are staying in the main building, it will take you quite some time to get to a pool or to the beach. You have to cross the bridge, go down two sets of stairs etc.

Flying rats (doves): i love birds and animals in general, but its really disgusting to see hunderds of doves flying over the hotel. On one afternoon, it got so bad that is was like snow falling - but instead it was feathers falling into the pool.

As already mentionned, some staff was very very nice. Like the lovely gentleman who checked us in at 12 (and normal checkin time is 16), or the very nice gentleman checkin us out today. And other staff where very unfriendly and/or rude, or arrogant and unhelpful.

Date of stay: October 2016
Trip type: Travelled with friends
1  Thank swisstraveller002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria L, Hotel Manager at Movenpick Resort & Residences Aqaba, responded to this reviewResponded 1 November 2016

Dear Nathalie,

We would like to thank you for providing us with your so much detailed feedback. We regret to read that your previous stay was less than satisfactory. Surprisingly enough, your experience is not in line with the vast majority of the rest of our guests posting positive comments in Tripadvisor, we apologized for the inconvenience and rest assure that we are on top of it and will ensure to work on improvements, moreover thank you very much for highlighting the professionalism of our receptionists who were kind and generous on providing you an early check in, we firmly believe that our luxury property deserves a second visit as we are confident that next time we will exceed your expectations.

Kind regards,
Maria Lamarche
Hotel Manager

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Reviewed 29 October 2016

We stayed here while visiting Aqaba for scuba diving. It was very central and a very short stroll to the bazaar and a wide variety of restaurants. The breakfast was included and is very extensive. You will always find plenty to eat here no matter how picky you are.
The pool areas are lovely as is the decor of the restaurant.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mövenpick Hotels & Resorts
Thank Cheryl P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria L, Hotel Manager at Movenpick Resort & Residences Aqaba, responded to this reviewResponded 1 November 2016

Dear Cheryl15,

Thank you for sharing this positive review with us, we are delighted to learn that you enjoyed your stay and appreciate your compliments about our central location, the huge variety of food on our buffet, hotel's swimming facilities and restaurants, we look forward to welcoming you back again on your next scuba diving plan here at the Red Sea.

Best regards,
Maria Lamarche
Hotel Manager

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Reviewed 29 October 2016 via mobile

Friends trip and it was the best trip in my life i really enjoyed this hotel
My room 564 very nice view and very clean
The food is so frish
Thanks to the staff especially houskeeping mr hani and room service staff mahmoud haboush
El shatt resturant service so good
Many thanks to all the hotel staff

Date of stay: October 2016
Trip type: Travelled with friends
Thank Companion676790
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria L, Hotel Manager at Movenpick Resort & Residences Aqaba, responded to this reviewResponded 1 November 2016

Dear Guest,

Thank you for taking the time to share this review with us.

We are glad to learn that you had a positive stay and appreciate your compliments about the overall experience in our hotel and highlighting the professionalism of our employees specially Mr. Hani and Mr. Mahmoud, we will make sure to pass your praising words to them. We look forward to welcoming you back again soon.

Best regards,
Maria Lamarche
Hotel Manager

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Reviewed 28 October 2016

It was the best idea to book in this hotel.
Everything was perfect, all employees were so friendly. The room was so comfortable .
And the best thing was the food.. deliciously and tasty.
Also not forgotten the beach and swimming pools they were so enjoyable.

Date of stay: October 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mövenpick Hotels & Resorts
Thank SAMEH J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria L, Hotel Manager at Movenpick Resort & Residences Aqaba, responded to this reviewResponded 1 November 2016

Dear Sameh,

Thank you very much for choosing to stay at Movenpick during your visit to Aqaba. We strive to ensure our guests enjoy their stay with us and are glad that our team made it perfect to your satisfaction. We will be sure to convey your kind feedback to them and look forward to welcoming you back soon.

Best regards,
Maria Lamarche
Hotel Manager

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Reviewed 28 October 2016

Look no further for value for money stay in Aqaba. The appartments with sea view are great for both business and leisure travellers. The hotel beach is great for relaxing and swimming. The Red Grill Restautant was great.

Date of stay: October 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mövenpick Hotels & Resorts
Thank mbo981
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria L, Hotel Manager at Movenpick Resort & Residences Aqaba, responded to this reviewResponded 1 November 2016

Dear mbo981,

Thank you for choosing to stay with us during your visit to Aqaba. We appreciate your kind compliments about the hotel and its value for money and for your great recommendation that will truly benefit to all Trip Advisor traveler's community. Thank you for taking the time to share this review and we look forward to welcoming you back again soon.

Best regards,
Maria Lamarche
Hotel Manager

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