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All reviews the river old town great hotel free shuttle to the beach minute walk remembered our names quiet location free bikes comfortable bed night market stayed here for nights sister hotel the hotel offers special thanks amazing staff loved this hotel would highly recommend this hotel
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Reviewed 5 April 2018 via mobile

We decided to take a break and stay in Hoi An to see not only see the historic town, but to also relax by the pool. The Royal Riverside ticked all the boxes. It is only a 5 minute walk to the township, the pool is great and we ended up eating at the restaurant every night due to the quality of the food.

However, hands down the best part of the hotel is the staff. There was nothing they wouldn't do, always checked if we were happy and were genuinely lovely in every interaction. This included everyone from the chef cooking breakfast, to the bar staff by the pool and especially the wait staff in the restaurant.

The only criticism I could give is that the cleaning staff were a bit noisy on a couple of the days when we decided to have a sleep-in banging doors and dragging furniture around, but it wasn't a massive issue however was the difference between a 4 and 5 rating.

Stayed: April 2018, travelled as a couple
Thank sbish1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phan Nhan GM T, Management Team at Royal Riverside Hoi An Hotel, responded to this reviewResponded 7 April 2018

Dear sbish1,
Thank you for taking the time to review your stay with us. I am happy to hear you enjoyed our beautiful pool ,the food here. Your compliments about our team will be passed on to them and we are certain they will be thrilled to hear about them.
Regarding to the noise is caused by cleaning staff, we had a brief with House Keeping department to prevent it happening again.
Once again, thank you for your feedback and please accept our apologies for any discomfort caused to you
we are looking forward to welcoming you back at Royal Riverside Hoi An in the foreseeable future.
Best Regards,
Tam Nguyen (Management Team)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

This hotel is well situated with a good view of the river. It is an easy walk to the town centre, but calm. The room was very good but the breakfast and the service were the highlights. There was a great deal of choice for breakfast, and you could eat it on the terrace and enjoy the view. All the staff couldn't have been more helpful but especially Phuong and Van. They made our stay really special.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phan Nhan GM T, Management Team at Royal Riverside Hoi An Hotel, responded to this reviewResponded 7 April 2018

Dear Brenda S,
Thank you for taking the time to provide this feedback about our Hotel. I am delighted to read you had a wonderful time and were able to enjoy the breakfast. Your compliments will be shared to all staffs and I think they are very happy to hear that .
We look forward to welcoming you back on your next trip to HoiAn
Best Regards,
Tam Nguyen (Management Team)

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Reviewed 3 April 2018

The attention to detail in this hotel is very impressive. The room we had was spacious, well provisioned in terms of lighting and power points, excellent shower and bath and features that are generally not found in hotels at this price level. The view from our room was spectacular. The pool and spa both lovely... the whole family had massages (Thai and Vietnamese) and although not the cheapest in town, the quality was excellent and I suspect that you get what you pay for. Breakfast was excellent too.. the choice and quality available both very high. However, the best feature without doubt was the exceptionally high quality of customer care by all staff at all times. It was clear that this is the result of very good training, high expectations from management and high levels of skill by the staff. I would make particular mention of Hiep and Phuong I would rate amongst the most professional hotel staff I have encountered anywhere.

  • Stayed: April 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank ChrisNic2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phan Nhan GM T, Management Team at Royal Riverside Hoi An Hotel, responded to this reviewResponded 7 April 2018

Dear ChrisNic2018,
Thank you so much for sharing the experience you recently had at our hotel. It certainly seems like you enjoyed all our services.Rest assured that your compliments will be shared to our staffs, especially Hiep and Phuong. We look forward to welcoming you back Hoi An for next trip.
Best Regards,
Tam Nguyen ( The Management Team)

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Reviewed 31 March 2018

All the staff were great and very helpful, location was actually ideal when you realise after a couple of days how far some other hotels are, didn't use the pool but was cool, room was perfect, housekeeping washed our clothes in under 24 hours for a small amount.

I would book here again confidently,

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phan Nhan GM T, Management Team at Royal Riverside Hoi An Hotel, responded to this reviewResponded 7 April 2018

Dear Matt M,
Thank you for choosing to stay with us for your vacation. We are delighted with your positive experience and review. I am glad to read that you could relax during the time here.
Kind Regards,
Tam Nguyen (Management Team)

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Reviewed 28 March 2018

Wonderful views of river from balcony, nice ambience. Great service and helpful staff. Room was beautiful, well maintained and very comfortable bed. Big bathroom clean and new big bath tub. Breakfast was excellent with so many choices, lovely cafe place. Walkable to old town, they also offer bike, shuttle for free to downtown too. Small swimming pool.

Room Tip: Try to get the higher floor room, so the view of river was nicer.
  • Stayed: March 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Mai H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phan Nhan GM T, Management Team at Royal Riverside Hoi An Hotel, responded to this reviewResponded 7 April 2018

Dear Mai H,
Thank you for your recent stay with us and we would be delighted to have the opportunity to welcome you back for another visit in the future.
Kind Regards,
Tam Nguyen (Management Team)

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