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“Fitting hoiann”

Yaly Couture - Nguyen Thai Hoc branch
Ranked #10 of 447 Shopping in Hoi An
Certificate of Excellence
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Recommended length of visit: 1-2 hours
Reviewed 6 April 2018 via mobile

Thankyou Lynn and marina for the wonderful fittings and suggestions and having our items ready so quickly ! Definitely worth a visit .. we will be back

Thank Justine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diem Quynh T, Giám đốc quan hệ khách hàng at Yaly Couture - Nguyen Thai Hoc branch, responded to this reviewResponded 23 May 2018

Dear Justine K,

Thank you so very much for being our familiar customers and the perfect review you sent complimenting our staff-Lynn who did very good job and you pleased with our products and our service.

I will be sure to pass along your kind words to her and she certainly will happy too. Her good performance will be kept on our record in order to get bonus at the end of this year.

And we much appreciate that you have been being our familiar customers in further future. This is the big bonus for us and you don't know how we're delighted thanks and thanks alot.

Thanks for coming back and look forward to seeing you next year .

Kindest regards,
Jane
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (546)
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"excellent service"
in 22 reviews
"recommended yaly"
in 6 reviews
"bespoke suit"
in 4 reviews
"cocktail dress"
in 6 reviews
"high quality tailoring"
in 4 reviews
"custom fitted"
in 3 reviews
"fabric choice"
in 4 reviews
"quality control"
in 3 reviews
"within hours"
in 11 reviews
"sales assistant"
in 7 reviews
"shipped home"
in 3 reviews
"her attention"
in 3 reviews
"tour group"
in 4 reviews
"full body"
in 3 reviews
"custom clothing"
in 3 reviews
"tailor made"
in 8 reviews
"piece suit"
in 7 reviews
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210 - 214 of 546 reviews

A TripAdvisor Member
1919
Reviewed 3 April 2018 via mobile

Me and my wife went to Yaly's as we were told they don't use a sweat shop to do their clothes- they use their own tailors. Which they do ,but those tailors are very very overworked, sweat shop hours and very unhappy. They have an attitude so bad that they scare the sales people who are afraid of asking for changes, even when clothes don't fit well.
We had Barbara and she way extremely unhelpful, just trying to push the sale, with absolutely no knowledge of style and the way materials fit. She looked very overworked, taking care of three clients simultaneously. she put lots of pressure on us to buy things, which ended up in us buying things we didn't like not want, only because she was so pushy. She was very annoyed when we asked to fix items that weren't fitting well, making it seem as if the fault for the lack of quality in the fitting was ours, and rolling her eyes repeatedly. At one point she brought the tailor down who sat and glared at us with evil eyes- she also looked very tired. At last fitting of a dress we bought my wife asked her to make it a little less tight and she said she had done it and put it in a bag, but this was a lie and we had a tailor in Hanoi finish the work.
Overall the quality of the clothes is average at best, but the quality of service was below any expectations. Other stores we shopped at were more helpful. At Yaly's they have no idea of what a dress should look like, they were not at all able to recreate what we showed them in pictures, where another store we went to did.
We also saw two very pregnant sales women being there for very long hours( we went there in the morning early and late at night) and being forced to go upstairs to the tailor shop many times- not what a pregnant woman should be doing all day long for long hours, if you want to pass as a humane workplace as they pose at Yaly's.
I will never shop there again.
I believe that t

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diem Quynh T, Giám đốc quan hệ khách hàng at Yaly Couture - Nguyen Thai Hoc branch, responded to this reviewResponded 23 May 2018

Dear Sir and Madam,

Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with one of our staff was less than adequate. She should have handled the situation differently regarding the fitting.

I understand your frustration for clothes that didn’t fit you as well as they should have and that you didn’t receive good customer service when you were here. We take full responisbilities for this inexcusable events.

I regret that the member of staff helping Barbara didn’t do her job well and this should certainly not have happened. So we are taking action today and she will be retrained again and we will take this opportunity to raise this issue with all of our staffs too.

Please be assured that we will endeavour to prevent this type of situation from happening again..

We value your feedback and thank you for bringing these issues to our attention. I regret that we didn’t meet your expectation and please accept our deepest and sincere apologies .

Regards,
Jane

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Reviewed 30 March 2018

We are very satisfied with the top service from Marina, who helped us by choosing the right cloth fabric and quality and customized the clothes, so it is very comfortable to wear

Thank poulkoudal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

Great place for tailoring. Marina helped me with my fitting and tailoring,she was very nice and helpful and gave me good suggestions! I would recommend this place!

Thank katieshaw347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 March 2018 via mobile

We went to Yaly Couture and said we want different things, dress, skirts, tops and so on. We showed pictures and choosed the materiel and then they made excalty what we wanted. We had the sweet tailor Pamela, who helped us all the way. Very good tailor and she understood everything and came with good adwise. Thank you so much Pamela, we are very happy for the clothes and have jealous friends now

Thank fie1004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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