I want to start off by saying the hotel is not that bad, but service is lacking here. The rooms are big, and even though I had no problems with my room, my 9 other business travelers did. Cold showers, broken AC, and even a security issue. The bar tenders don’t know how to mix drinks, only serve shots. The food was subpar but eatable. The facility is run down, not updated at all. The pool & beach area were ok, but I did not use them. The fitness center was awful, I should have gotten a tetanus shot when I arrived home. The sauna was great.
On the day we departed, I left my oral night guard in my room. I tried several times to contact my sweet, helpful housekeeper with no luck. The front desk failed to understand the importance of this device, and I really don’t think they cared to look for it.
Currently 12 of us are waiting for a one night refund as we needed to check out because of an early departure from Uganda. This is unacceptable, I have emailed the main customer service link with no response.
If you can, stay somewhere else. There are other lovely hotels in Entebbe, go find one ( the Portea is grand!) More
- Free Wifi
- Free Parking