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All reviews lake flies lake victoria close to the airport marriott hotels balcony overlooking lake hotel restaurant buffet breakfast lobby area nice pool convenient hotel the air conditioning minutes from the airport swimming pool business trip via email comfortable rooms long flight
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Reviewed 6 October 2018

This was the perfect choice of hotel for our overnight stays into and out of Uganda. You are close to the airport and right on the banks of lake Victoria - every room has a nice balcony and fab view. The hotel is very well run with charming staff and excellent food. The rooms are clean and well appointed with good Wifi. I had a great massage from Jackie, outside overlooking Lake Victoria and there is a very nice warm pool. Wonderful. We really appreciated how considerate the staff were and especially the manager who let us keep our room for a few extra hours as we had a late day flight. An excellent choice of hotel.

Room Tip: All rooms have a super view
  • Stayed: September 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank KiwiCanadians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pemba E, General Manager at Protea Hotel by Marriott Entebbe, responded to this reviewResponded 8 October 2018

Dear KiwiCanadians, Thank you for your glowing feedback received following your recent stay at the Protea Hotel by Marriott Entebbe. It is most rewarding for the TEAM to know when we have met and exceeded valued GUEST expectations. We trust your homeward flight was uneventful and look forward to welcoming you back to Uganda in the not too distant future. Kind regards, Cymon Charnley. cymon@proteaebb.co.ug

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Reviewed 4 October 2018

Screw Up #1: Traveled with another couple and upon check in, the desk staff gave them the upgraded room that we were supposed to receive, so as a result, we got the smaller room and no upgrade.
Screw Up #2: asked for a wake up call for the next morning and it NEVER came
Screw Up #3: asked for a wake up call the morning of departure and it was 20 minutes late!

Otherwise, the hotel is lakeside with a great view and location. Our room was clean but on the smallish side. Bathroom was very small and they were a bit stingy on the toiletries provided. Our king sized bed was very comfortable and plush. Staff is very friendly. Buffet breakfast is excellent and plentiful in types of offerings.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Edmundo_de_ABQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pemba E, General Manager at Protea Hotel by Marriott Entebbe, responded to this reviewResponded 8 October 2018

Dear Edmundo_de_ABQ,
Thank you for your feedback received, the negative aspects that you have detailed are most certainly not in keeping with that which the TEAM at the Protea Hotel by Marriott Entebbe strive to deliver. Please be assured that your overview of the upgrade misdirection and wakeup calls, will be reviewed with our Front Office TEAM.
We value such feedback from GUESTS, as this makes us immediately aware of any downfalls which we may have and where to focus our TEAM training. For this we are grateful.
Best regards, Cymon Charnley
cymon@proteaebb.co.ug

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Reviewed 30 September 2018

The Protea Entebbe is the most convenient hotel to EBB airport, which makes transfers to and from simple and quick. The airport shuttle was there to meet our arrival, as proomised. Check in was quick and easy.
The hotel is situated directly on Lake Victoria, and as such, as gorgeous views. The lobby and common areas are expansive and beautiful.
Our room was lakefront with a great view. It was well-appointed, clean and roomy, the king bed was comfortable, and the wifi was adequate (but much better in the lobby area).
The breakfast buffet was beyond awesome! So much food and variety!! We had dinner at the hotel one night, also a buffet with grilling station, and the food was delicious.
The best part was the staff. The front desk, driver, bell staff, hosts, servers were all warm, cheerful and eager to engage in conversation. We made many friends in our short stay.
We did not do any excursions from the hotel, but many were available.
I recommend this hotel

  • Stayed: September 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Jerone V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pemba E, General Manager at Protea Hotel by Marriott Entebbe, responded to this reviewResponded 8 October 2018

Dear Jerone V, Thank you for your glowing feedback received following your recent stay at the Protea Hotel by Marriott Entebbe. It is most rewarding for the TEAM to know when we have met and exceeded valued GUEST expectations. We trust the remainder of your trip was as memorable and look forward to welcoming you back in the not too distant future. Kind regards, Cymon Charnley. cymon@proteaebb.co.ug

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Reviewed 27 September 2018

The location of the hotel is great, and the grounds are very pretty. The rooms are a good size for two people, and clean with modern appointments. The staff was also really nice.

As others mentioned, the hallways are all humid and stuffy, and unfortunately there would be plates of half eaten food or just food on the floor in several hallways for several hours and days which was really gross, and detracted from the overall environment. Our bathroom fan was also filthy, and it would be nice if there was extra space in the shower for toiletries, but it may be a bit late for that addition.

We also had minor issues with pool waitstaff - just more training is needed (wrong orders, confusion on what can be provided, etc.). Same with the manager who, I imagine came over to try to discuss the issues, but rather than accommodating a very simple request for a mixed drink, it was pretty much deemed impossible - unless we wanted pay a generous upcharge for juice.

Definitely take in a few breaths along the Lake - very beautiful view and set-up. Also, if you have time, sign up for a wonderful massage!

Thank you to Sharon and Jafar who were extremely helpful and kind our entire stay. The dining room staff were also very friendly.

  • Stayed: May 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank J10016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pemba E, General Manager at Protea Hotel by Marriott Entebbe, responded to this reviewResponded 8 October 2018

Dear J1821,
Thank you for your feedback received, the positive aspects are well recieved, whilst negative points that you have detailed are most certainly not in keeping with that which the TEAM at the Protea Hotel by Marriott Entebbe strive to deliver. Please do be assured that the points you have raised have been reviewed with the relevant TEAMS.
We value such feedback from GUESTS, as this makes us immediately aware of any downfalls which we may have and where to focus our TEAM training. For this we are grateful.
Kind regards, Cymon Charnley
cymon@proteaebb.co.ug

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Reviewed 23 September 2018 via mobile

We were booked into the hotel for a one night stop. It proved to be an excellent choice. This is an international style hotel located on the lake and very close to the airport.

The hotel has all the services expected of a large international hotel chain with a bar dining area, a clean and welcoming swimming pool and good service.

Stayed: September 2018, travelled with friends
Thank chrismL6101WX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pemba E, General Manager at Protea Hotel by Marriott Entebbe, responded to this reviewResponded 8 October 2018

Dear Chris M, Thank you for taking time to share your experience at the Protea Hotel by Marriott Entebbe. As we pride ourselves on delivering a memorable hotel experience during GUEST travels, we and are delighted to hear that we have met your expectation. Your feedback has been be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service.
We look forward to welcoming you back in the not too distant future.
Kind regards,
Cymon Charnley - cymon@proteaebb.co.ug

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