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Reviewed 12 April 2018 via mobile

Very 'basic' hotel (don't expect much from a typical Accor chain hotel).
One example: we wanted to use the air conditioning, asked for help as it was only throwing hot air and reception said
The location is good (between airport and the center).
Cleaning is good but the hotel is getting a bit 'tired' needing some refurbishment.

Date of stay: April 2018
Trip type: Travelled with family
Thank Zé M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri Hotel, responded to this reviewResponded 19 April 2018

Dear Guest ,

Thank you for taking the time to tell us about your experience at the Novotel Kayseri. We are sorry that your experience did not meet your expectations .

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Also we would like to thank you for your positive feedback about cleaning and location .

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2017

Everything is perfect, except that in restaurant they served me a something almost water instead of orange juice. Thanks to hotel management, my complain was accepted. Other than this, rooms are comfortable, internet is good working, centrally located, easy to access, good car parking area, rich and tasty selection for breakfast and meals.

Date of stay: June 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Okarahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri Hotel, responded to this reviewResponded 5 June 2017

Dear Ozan Karahan ,

We very much appreciate your comments regarding your stay at the Novotel Kayseri.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2017

The Novotel is ideally located for an overnight stay if travelling by plane, but is also walking distance from the town centre (15 mins to the main shopping centre). The staff are welcoming and efficient, the rooms are clean and breakfasts are excellent (don't miss cutting a chunk out of the delicious huge honeycomb).
Although situated near a multi-lane main road there is no noise inside when the windows are closed, and rooms facing the road have a fantastic view of the mountain if the weather is clear.
I have stayed in this hotel 3 times and would not hesitate to stay there again if visiting Kayseri.

Room tip: The top floor looking over the road offers the best view of the mountain.
Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Bitternwatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri Hotel, responded to this reviewResponded 29 March 2017

Dear Guest ,

We thank you for choosing Novotel Kayseri .

We are honored to note your satisfaction with our services and it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.

We look forward welcoming you back in Novotel Kayseri in the near future.

Sincerely Yours,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2016 via mobile

The Hotel is Nice and very good Location is best closed to all area at the City closed to airport and to big mall . Accor club hotel its there are shortage in it some Like club lounge the English at main same reception Resturent the Service is good not excellent its becozed the no English . The food and poffeah is good also not Very as there are alot not there , room best and clean .

Date of stay: November 2016
Trip type: Travelled with family
Thank halsaadoon729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri Hotel, responded to this reviewResponded 28 November 2016

Dear Guest,

We thank you for staying at our hotel and the for time taken to share your comment.

Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs.

We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri .

Sincerely Yours,
Hotel Management

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Reviewed 29 October 2016 via mobile

We stayed at the Novotel as a pit stop in Kayseri enroute to Cappadocia. The hotel is about a 15-20 minute drive from the airport and is located on a busy high way. It's 10-15 minutes away from restaurants or convenience stores. The room was nice and clean and was well priced for what we got. All in all this hotel is very suitable for people on a business trip not so much so for people wanting to see the city.

Date of stay: October 2016
Trip type: Travelled as a couple
Thank ridahy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorHotelsKayseri, General Manager at Novotel Kayseri Hotel, responded to this reviewResponded 31 October 2016

Dear Guest,

We thank you for staying at our hotel and the for time taken to share your comment.

Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs.

We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri .

Sincerely Yours,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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