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“Nice and mismanaged !”
Review of Mardan Palace

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Mardan Palace
Ranked #45 of 234 Hotels in Antalya
Certificate of Excellence
Reviewed 4 July 2012

This fabulous resort could be one of the best holiday destinations in Turkey but lack of attention to costumer satisfaction and preoccupation with ideas of grandeur rather than creating a welcoming and entertaining environment ruined the final result !!!
The first impression was so terrific that disappointment that comes afterward seems natural at first !!
These people should visit rixos sungate and learn a lesson or two , although sungate is also lowered it's standards in the last 4 years :(
One last thing : very boring for The children , a small AquaPark would do it !!!

  • Stayed: June 2012, travelled with family
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5  Thank Peyman1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 8 January 2017

Dear Guest,

We want to thank you for taking the time to write this review.
That is so nice to know that you find our hotel fabulous!
We are saddened that we could not meet all your expectations. We took our point of view into consideration and promise that we will do our utmost best for the improvement.
We are inviting you to visit our hotel again, allowing us an opportunity to showcase our improved services and true Mardan Palace hospitality.

Kind regards,
CRM Team

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Reviewed 21 June 2012

The hotel is in Lara which is 20 min to airport. We went Mardan Palace on May and for staying fair prices we made reservation on September..3 nights for I paid 900 euros per room..This price included breakfast, lunch and dinner .The taste of meals were delicious, especially the patisserie of hotel was succesfull.
Hotel has 700 meters swimming-pool, 2 decorative pools, many pools which belongs to private houses, beach, free spa, turkish hamam, indoor pool, italian restaurant, beach restaurant ,fish restaurant, private houses (2500 euros per night). Especially Russian tourists visit this hotel. Glory hides in details .The sand of beach comes from Egypt and it doesnt warm till 50 C. Interior design of hotel looks like Cıragan Palace which is in Istanbul. The hotel has full of gold plated details .
In breakfast, lunch and dinner all beverages are free.On the other hand if you want to drink or eat smth on your free time,u have to pay it. ex: turkish coffe 10 tl,beer 15 tl,scotch 50 tl...
If you want to stay in high quality resort u have to try it once a time in your life.
you can not hear answer of 'no' in this hotel. Whatever u want, waiters try to do it as soon as possible. It is full of high quality resort. the furniture and luminaires were Italian style. Luminaire made in Murano,Venice...Design of Furnitures look like Sorrento style.
If you stay this hotel you can visit Kremlin Palace, I.C Spa Hotel by walk.
There was only bad thing that the quality of sea. Bad news! Sea is blur and dirty!!!

  • Stayed: May 2012, travelled on business
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7  Thank yogurtlukebap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 8 January 2017

Dear Guest,

We are so pleased to read your review according to your visit and would like to thank you for rating Mardan Palace so highly based on your stay.
We are delighted that you enjoyed your time with.
Thank you for your lovely compliments toward our hotel.

We look forward to welcoming you back in the near future.

Best regards,
CRM Team

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Reviewed 21 June 2012

Don't even know where to begin. I was in Antalya, in April, for a wedding at another hotel, but decided to stay here during the other days. Arrived after several connections... and fell in love with the hotel! My room was on the Eruopean wing and had a beautiful view of the outdoor pool. The pièce de résistance is the outdoor pool. I did not get to go for a dip since it was raining, but it was still quite a sight. Unfortunately, they were remodeling the waterfront lounge area (with jacuzzis) and the amphitheater, so I didn't get to enjoy those. The layout of the hotel, including the decoration, is practical, aesthetically pleasing and feels infectiously inviting.
The hotel is not exactly conveniently located near the city; but then again it's meant to not be (trip from airport to hotel was about €50, I migh have gotten overcharged by taxi driver). It has all the amenities you will need. Anything you want or crave the concierge will get for you. I needed to buy the traditional Turkish wedding gift (gold coins). Instead of having to go into town, the concierge arranged everything so I didn't have to move a finger. These people know the definition of hospitality, service was impeccable. And the food... ohh the food. The breakfast buffet has something for everyone and a wide array of restaurants that cater to your every whim. The fitness facility, indoor pool and spa were also a huge plus since it was raining. The night club is also very fun, which further negates the need to be close to the city. The property is big and fun to walk. They had some very fun events lined up for May and the rest of summer... which only prompts me to expedite my return! After this trip, I am officially one of their biggest fans.

  • Stayed: April 2012, travelled solo
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5  Thank LeFoiedelaVie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 8 January 2017

Dear Guest,

The time you've taken to share your thoughts about your experience in Mardan Palace is more than appreciated.
We really enjoyed reading your comment and cannot thank you enough for sharing such a pleasant review.
We take great pride in our employers and what they do best is taking care of our guests! We are always graciously happy to hear of our guest's great experiences.
We look forward to warmly welcoming you back!

Kind regards,
CRM Team

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Reviewed 5 June 2012

excellent hotel with everything that you need is withen
very big swimming pool area, great selection of food
location is abit out side town

  • Stayed: February 2012, travelled on business
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2  Thank q8_oilman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 8 January 2017

Dear q8_oilman,

Thank you very much for your review, we appreciate that you took the time to share your personal experiences hereby.
We are happy that you have had a lovely stay at our hotel and enjoyed our services and facilities!
We hope to welcome you here again soon for another wonderful holiday.

With kind regards,
CRM Team

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Reviewed 3 June 2012

Me and my Fiance stayed at this nice hotel for 4 nights. the hotel has a very nice design and is truly a 5 star hotel. The waiters and the pool attendance and most of the staff are very friendly and nice. Spa receptions on the other hand are only friendly to those who pay for extra service and become very aggressive if you complain or ask questions. some of them are not trained for a 5 star hotel and should not be working there. the room we had was the superior room witch was a little small for the price but nicely decorated and very clean. we had the full board witch we thought is like the all inclusive but you only have the breakfast, lunch and dinner buffet and you have to pay for any drinks or anything else outside the buffet. good thing was the food and the service was great in the buffet. we also rented a jet ski and tried para sailing witch was very fun. In general we had a very good time and really enjoyed our stay.

  • Stayed: May 2012, travelled as a couple
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6  Thank Farhad F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MardanPalaceAntalya, CRM at Mardan Palace, responded to this reviewResponded 8 January 2017

Dear Farhad F,
First of all we would like to thank you for taking your time to share your wonderful review about your perfect holiday on Tripadvisor.
We are grateful to hear that you enjoyed your stay with us and had a nice holiday.
In behalf of the entire Mardan Palace Team we would like to say thank you for your very nice comments.
Our biggest goal is to satisfy our guests and that is why feed backs are very important to improve our services and to offer a continuous quality standard.
We look forward to welcome you back at our hotel next summer, as it would be a pleasure for us to have you as our guests once again.

Best regards,
CRM Team

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Additional Information about Mardan Palace

Address: Kundu Koyu Oteller Mevkii, Antalya 07110, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Antalya
#11 Business Hotel in Antalya
#17 Romantic Hotel in Antalya
#31 On the Beach Hotel in Antalya
#32 Spa Hotel in Antalya
#43 Luxury Hotel in Antalya
Price Range: €29 - €2,660 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mardan Palace 5*
Number of rooms: 560
Official Description (provided by the hotel):
On the verdant, green shores of Antalya, beautifully positioned to overlook Turkey's Mediterranean coast, a palatial hotel was built in the spirit of the grand Ottoman Sultans. Crafted for the contemporary international elite, the luxurious Mardan Palace in Lara is a chic resort which redefines the standards of Turkish hospitality. Through its innovative design features, extensive facilities and unparalleled service, it's the new luxury playground for the jet set to explore. ... more   less 
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Also Known As:
Mardan Palace Hotel Antalya
Mardan Palace Antalya

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