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Reviewed 21 September 2015

Excellent hotel in a good location, rooms are clean, food is good. The staff are friendly and helpful and always at your service to make your stay at the hotel more pleasant. Special thanks to Murat on the reception, Mehmet Demir waiter, that sweet girl who worked at the pool, which I do not know the name, and all the others who have made my summer pleasant...

  • Stayed: August 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Ivana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xperia H, Менеджер по связям с общественностью at Xperia Grand Bali Hotel, responded to this reviewResponded 22 September 2015

Hello Ivana!
Thank you for your feedback.
Hope see you again in our hotel!

Best regards, Alena, guest relation manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2015

Hotel is a small, but it"s nice. All praise for staff, delicious food, guys who worked at the bar..... Highest praise for leaving at Murat Cakin, receptionist, who was always there for everything we need.
Sanja Vučković

Room Tip: Meni se dopadaju sobe do ulice
  • Stayed: September 2015, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank sanja514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xperia H, Менеджер по обслуживанию клиентов at Xperia Grand Bali Hotel, responded to this reviewResponded 23 September 2015

Good afternoon, Sanja!
Thank you for your positive feedback! We are happy that you enjoyed your staying!
Hope to see you again!

Best regards, Nataliya, Guest Relation Xperia.

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Reviewed 26 August 2015

Hotel is nice, with good location, rooms are clean and with enought space. Food is average, droningly and with too many spices. The worst thing in hotel is that no one speeks English and you cant get any information from reception (staff is extremly unpolited and unhelpfull).

Stayed: August 2015, travelled as a couple
3  Thank vladimir i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xperia H, Менеджер по обслуживанию клиентов at Xperia Grand Bali Hotel, responded to this reviewResponded 28 August 2015

Good afternoon!
We are glad that you liked our hotel. What about our staff at the reception,- most of them can speak english, also we have 3 guest relation managers, two of them speak russian and english, one speaks serbian and english. Hope you will come back and enjoy your staying more.

Best regards, Nataliya, guest relation Xperia.

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Reviewed 25 August 2015

Excellent hotel in great location with friendly and helpful staff, especially Murat from reception and all the waiters. Food is very nice, rooms is comfortable and swimming pool is small but sweet. If you want relax you can go to the spa for a nice treatment.
Best regards we will be back.

Stayed: June 2015
2  Thank nenivik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xperia H, Менеджер по обслуживанию клиентов at Xperia Grand Bali Hotel, responded to this reviewResponded 26 August 2015

Good morning!
Thank you so much for your positive feedback! We are really happy that you enjoyed your staying in our hotel and want to come back! We will wait for you!

Best regards, Nataliya, guest relation Xperia.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2015

This hotel is very nice :) Almost everybody are very kindness except girls at reception. Murat is great guy, he helped us a lot. Also waiters and cooks are great and cheerfull.
Turkish bath in this hotel was amasing, we also tryed a massage, very relaxing. I recommend.
Personnel should be better in english.

Stuff that we didn'tlike:
1.We didn't get any special present for our honeymoon (in their brochure writes that we should get it, but we didn't), this was very unprofessional.
2.Girls at reception were very unkind
3.Lunch package smelled bad.
4.One day we didn't get clean towel.

  • Stayed: August 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank Jelena-GZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xperia H, Менеджер по обслуживанию клиентов at Xperia Grand Bali Hotel, responded to this reviewResponded 25 August 2015

Good morning, Jelena!
Thank you for review! We hope you will come again to our hotel and your staying will be absolutely perfect without any disadvantages!)
And about your honeymoon, how did you inform us? through travel agency or directly?

Best regards, Nataliya, guest relation Xperia.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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