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Reviews (2,484)
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Reviewed 31 October 2012

Please dont start me on this place ....... where to start ???
on our arrival we was greeted by warm pop and dry bread SERIOUSLY
the following day we woke up to find our bathroom was flooded from a leaking pipe under the bath,
the lights was hanging out of bathroom roof and the hairdryer socket was also pulled from the wall showing bare wires.
this was reported at 8am sun morning they finally moved us about 6pm mon night .
my main concern was NO aircon was working anywhere in the hotel. and was told by the rep (who was also as usless as the hotel ) he told me that all of tunisia turns off the aircon at this time of the year, this i know 1st hand was a lie because we have been to tunisia 5 times before,
and never had this problem . this was backed up when i foned 1 of my friends who live in tunisia
and his words was "THE REP IS TALKING OUT OF HIS HOLE", my aircon is on in my hotel on the same island ,and his room was freezing .
as i suffer really bad with asthma i was very uncomfortable at night as i could hardly breath as it was too hot ( about 37*c ) all through the night and even hotter through the day.
overall when i book a holiday that has aircon i expect it to work.

the food was .. well lets just say a man cant live on bread alone .... the food was disgusting ,
and the drinks wasnt much better admitted i was aware of the drinks having been there before,
and cant really be helped as it there only brew over there. as soon as i get chance im going back to the travel agents to sort this problem out and i WILL get a refund and hopefully get this hotel taken out of the book..... in addition to this please dont be put off by tunisia as we will book again for next year but will go back to HOTEL MAHARB in Sousse as this place is 2nd to none, good friendly staff and great food PS when i find my list i will re-post the rest of my complaints thank you x

  • Stayed: October 2012, travelled as a couple
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2  Thank steve p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2012

Just back from a week at this hotel. Had a delay from manchester so didnt get to the hotel till around 3am they had put out water and soft drinks and some grapes checked in quickly and we were shown to our room which was a menzel in block C 05. First impressions we thought it looked very well used and needed doing up very unusual rooms with the bathroom on the first floor then a flight of steps upto our bedroom with a door that opened and we had the most amazing view right on the beach we could hear the sea as we lay in bed this made up for the tatty furniture couldnt complain as we hadnt paid for a sea view and its the best we have ever had. There were more steps out of the bedroom to a roof terrace again the view was fantastic. Air con is turned off in October so we were gratfull to have the 2 doors open them both and you get a lovely breeze to cool the room down. Had brill weather just 1 down pour the rest of the week was sunny and hot. Everywhere is clean and tidy. Nice pools lots of beds people do save them early in the morning. Where food is concerned go with an open mind they do serve up some strange things like carrotts and cauliflower for breakfast but you dont have to eat that there is lots of choice you will always find something you like. Booze is ok beer and the red and rose wine is nice didnt think much of the cocktails ,you can get a big bottle of water every evening from the down stairs bar. Entertainment team work hard and do a good job. Not many brits at the mo but once people find out about it i think it really become more popuar. On a whole we had a lovely time and would defo go back for another chillout holiday.

Room Tip: Block C these menzels have amazing views, very peacefull and are near to the main building and main pool area .
  • Stayed: October 2012, travelled with friends
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4  Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2012 via mobile

Just returned from a weeks holiday here. We had a lovely relaxing week and no issues with the food at all and we are both a little picky. We did however chose to stop going for lunch after a couple of days and chose to have a pizza by the pool if we were hungry. Staff were nicer if tipped however this didn't always work.
If you didn't tip your waiter you would struggle to have a table laid for you. Our waiter for the evening meal would always ensure we had a table and drinks even when busy. We did however give 10dinar per night so I am not surprised. We noticed that people who were not giving tips struggled to even get a knife and fork.
Similar for drinks. We stayed around the main bar area. Neither of us drink much so the small glasses didn't bother us. again we gave 10 dinars and this ensured us a table outside on the upstairs terrace and top ups. The reviews are right unfortunately. You need to tip for any level of service and in the main, English are treated like second class by both staff and guests.
Rooms.... we stayed in a menzel. It was ok. Desperate for an update. We were going to ask to move rooms however after sleeping on it (arrived at 3am) we woke to realise we were literally on the beach so we decided to stay put. Air con is useless. Rooms were visited each day by maids. I don't think they cleaned much.... they then knock on your door and ask for a tip.
Entertainment is ok. There's a kids club which seemed good when ever I saw them doing anything.
Pools are all clean and we had no trouble with beds.
It rained when we were there and a few areas flooded but staff were quick to pump it away.
There are a lot of cats which I loved however they do sleep anywhere including your sun bed. The hotel looks after them and all seem clean.
There is a souvenir shop on site with the rudest owner I have ever come across.
All in all we had a good relaxing week and no real issues.

  • Stayed: October 2012
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2  Thank mems1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2012

We have just returned from two weeks at this hotel and where do I start? On arrival to the hotel we had a fast check in and was escorted to our room by a bell boy even though we didn't want the help and he expected a tip the room was small to say we are a family if four there was a bad smell coming from the bathroom but as it was 1.00am and we have two young boys we decided to sleep on it. The following morning we decided to go down to breakfast and what an experience that was! The service by the waiters was poor unless they received a tip and they seemed to ignore us when they discovered we were English! The pool that we based our selves at was nice and we enjoyed the weather and time by the pool. We had to change rooms due to a bad leak in the bathroom and were then put In a bungalow which was lovely and spacious perhaps we should have been put there in the first place! Overall the food was poor and we struggled to eat at the meal times. I would not return there was nothing to do nowhere to go and altogether disappointing!!!!!!

  • Stayed: October 2012
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Thank Cyrajade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2012

Nice hotel but not very service minded staf at the reception desk. The cleaning lady was wonderful all though! The beach was nice but the pool was overly crowded by Italians. No one seemed to talk english. We were lucky to have a italian speaking person with us. Otherwise we wouldn't have been able to talk to anyone from the hotel. The spa was a disaster. We payed a lot of money for some relaxation and got a over worked angry woman who wanted to go home and therefore almost tore our feet of.

  • Stayed: November 2011, travelled with family
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Thank Emeretite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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