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Traveller rating
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553
231
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125
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All reviews head chef animation team pizza infinity pool sea view lounge bar pool staff crepes fresh towels welcome drink small tip great holiday plenty of sunbeds private beach main bar lunch and dinner evening entertainment
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24 - 29 of 2,775 reviews
Reviewed 31 July 2022 via mobile

It is clean hotel with wonderful sight infront of the beach ️ food is delicious i like its two swimming pool however the price is too high honestly all hotel prices in summer jeopardize i recommed to verify more quality -price measures.in a nutshell i have had a great experience

Date of stay: July 2022
Trip type: Travelled as a couple
Thank 2806teyah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
chekib zaibet, Propriétaire at Hotel Bel Azur Thalasso & Bungalows, responded to this reviewResponded 2 August 2022

Hello !
We thank you for choosing BEL AZUR and BUNGALOWS Hotel.
The entire staff is grateful for the precious time you have taken to praise our establishment.
Moreover, our priority is to offer our customers a product that meets the requirements of each of our guests.
We thank you again for sharing your experience on Trip Advisor and we hope you will renew your trust by visiting us soon.
Kindly yours
CH.Z

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2022

Just came back from this hotel. We spent 10 days in that place. What can I say, hotel for sure is not 4*, in my opinion is just solid 3*.
Rooms: try to avoid room 732, because air conditioner is leaking and beds full of ants, same as all room. We went 4times to reception to tell the problem but it seems that nobody cares about that. Then we asked to change the room, because the problem was the same. They gave us room 738, after one night we noticed that air conditioner is not working as it should,also fridge. Again we informed reception about that. But guess what they didnt care about that aswell.So we gave up. After all all rooms needs updating.
Pools: there is not enough sunbeds for all people. Thats really disappointing.
Food: food was ok, there's plenty to choose from. You will always find what to eat.
Hotel staff: they are really lovely people, they are always there to help you. The big minus to hotel management and reception staff. They are useless. Is a international hotel and most of the staff dont even speaks in basic English.
Hotel entertainment: there's nothing to do for kids, they dont have any clubs for kids, entertainment is really bad.
After all we are really disappointed. This is first time we visit Tunisia and the last.

Date of stay: July 2022
Trip type: Travelled with family
1  Thank kristinakM3735NS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
chekib zaibet, Propriétaire at Hotel Bel Azur Thalasso & Bungalows, responded to this reviewResponded 30 July 2022

First of all, I would like to thank you on behalf of the entire Bel Azur hotel team for the time you have taken to share your opinion with us, which will certainly help us improve and offer our guests a pleasant stay.

It is with very particular attention that we have investigated what happened during your stay. We are sincerely sorry that your stay did not meet your attempt and was not considered by yourself in good conditions. We have given your complaint all the attention required to ensure that the problems mentioned do not happen, as far as possible.

We hope to have the privilege of another visit to our establishment to give us a chance to prove to you that our teams are up to your expectations.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2022 via mobile

I stayed in Bel Azur for 3 nights, room was lower than average as it has old furniture and toilet.
Hotel facilities were very good, the swimming pool and beach were the best!
If you want to try the Thalasso, so I can easily recommend to you Sou’ad, the most professional masseuse I’ve ever served!
She knows exactly what your body needs and let you go feeling comfortable and without muscles pain!
All in all hotel is recommended!!

Room tip: Don’t try solo traveling as I did
Date of stay: July 2022
Trip type: Travelled solo
Thank Rey_Zar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
chekib zaibet, Propriétaire at Hotel Bel Azur Thalasso & Bungalows, responded to this reviewResponded 2 August 2022

First of all, I would like to thank you on behalf of the entire Bel Azur hotel team for the time you have taken to share your opinion with us, which will certainly help us improve and offer our guests a pleasant stay.

It is with very particular attention that we have investigated what happened during your stay. We are sincerely sorry that your stay did not meet your attempt and was not considered by yourself in good conditions. We have given your complaint all the attention required to ensure that the problems mentioned do not happen, as far as possible.

We hope to have the privilege of another visit to our establishment to give us a chance to prove to you that our teams are up to your expectations.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2022 via mobile

We have returned to the Bel Azur three times, taking friends on one occasion and my elderly parents this time. All have loved it as much as us.
From the moment you draw up at the hotel doors you are treated superbly, Solheil is just the nicest doorman dealing with your luggage while you fill in your form and pay the tunisian tourist tax. Whilst doing this you are served a welcome drink and given your band.
The food is outstanding and I'm baffled by some of the reviews, my husband is fussy beyond belief with food, but the restaurant is one of his favourite times at the hotel. The pastries and cakes are amazing. There is great choices at all meal times and the omelette chef in the morning is hypnotizing as he makes your omelette of choice in minutes. Snacks are avaliable at the lower pool snack bar, but the a la carte isn't too our taste. Mohamed in the restaurant always remembers us and lays the table with flowers. My mum who has been in hospitality all her life was totally enamoured with him. There is a great fun team led by Roger. We were delighted when Moomoo joined the team as we knew him from another hotel in Tunisia there is aqua arobics, yoga, darts, archery, french bowls, tennis and much more. The evening entertainment is very clearly on a budget but they put thier heart and soul into it. However dancing and karaoke gets a bit boring, Live music is played at the weekend at the upstairs bar and isnt too bad. The spa is amazing but a bit pricey and the infinity pool is a must try.
Rooms are large and beds are comfortable, with everything you need including toiletries and robes ( on the thin side) there is both a shower and a bath but be aware the bath is quite high to climb into, mum and dad both struggled a little as thier mobility is slightly limited. The rooms are a touch tired but not so much as to cause a negative impact.
The corridors are at the front of the hotel and technically all rooms have the sea view with the garden in front, so we don't choose the upgrade option. The air conditioning is a bit hit or miss but reception will send an engineer if needed. The cleaning staff are out of this world and work so hard in every area.
All in all this is a slightly above average hotel BUT the staff make it an amazing hotel.
They will be as courteous to you as you are to them and more than earn the free dinar tips infrequently offered. Personally we preffered to give a larger tip of 10 dinar every other day ( around £4)
There are many excursions arranged from the hotel, depending on your taste, most are worth a try. The two day Sahara trip has been our favourite so far.
We have already booked to return at the end of summer and are looking forward to seeing our tunisian friends in the luxury that is bel azur

Room tip: Dont pay for upgraded Seaview, all rooms face the sea, request a higher floor for a better Seaview
Date of stay: May 2022
Trip type: Travelled with family
1  Thank J6360DYyvonneb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
chekib zaibet, Propriétaire at Hotel Bel Azur Thalasso & Bungalows, responded to this reviewResponded 28 July 2022

Hello !
We thank you for choosing BEL AZUR and BUNGALOWS Hotel.
The entire staff is grateful for the precious time you have taken to praise our establishment.
Moreover, our priority is to offer our customers a product that meets the requirements of each of our guests.
We thank you again for sharing your experience on Trip Advisor and we hope you will renew your trust by visiting us soon.
Kindly yours
CH.Z

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2022

We really liked the holiday, we were very satisfied with the environment and accommodation. The amazing attitude of the employees and above all the warm attitude of all the animators was great. The animators entertained us during the day and entertained us with their performances in the evening. Thank you for a wonderful holiday experience! Radim, Lucie, Daniela and Markéta.

Date of stay: July 2022
    • Location
    • Rooms
    • Service
Thank sestakradim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
chekib zaibet, Propriétaire at Hotel Bel Azur Thalasso & Bungalows, responded to this reviewResponded 23 July 2022

Hello !
We thank you for choosing BEL AZUR and BUNGALOWS Hotel.
The entire staff is grateful for the precious time you have taken to praise our establishment.
Moreover, our priority is to offer our customers a product that meets the requirements of each of our guests.
We thank you again for sharing your experience on Trip Advisor and we hope you will renew your trust by visiting us soon.
Kindly yours
CH.Z

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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