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Crest Resort & Pool Villas
Ranked #100 of 331 Hotels in Patong
Reviewed 18 September 2017 via mobile

A bit out the way and not in walking distance due to the steep hill. Shuttle bus is provided but last one back to the hotel is 10:30. Could be doing with a bit more frequency. Hotel is lovely, very clean and food is fabulous. Mostly Chinese visitors for short break so you didn't meet any other couple, groups. Always room round pool and pool bar staff were lovely. The only downside was the hotel lacked real atmosphere. We were the only people in the restaurant the night we went down and the bar closed around 10 . No background music or entertainment (piano player etc) and although you don't want to spend a lot of time in the hotel it's nice to sit and relax of a night especially with the hustle bustle of Walking Street.

We were upgraded and the room was so lovely but our balcony faced onto reception. A bit of a weird layout and lack of privacy but there was a slight view to the outside pool. Didn't like to complain it was an upgrade for a 50th. When groups arrived during the night to check in it did get rather loud but guests wouldn't realise rooms were in reception. I would have liked reception staff to have a better understanding of the English language. That was hard work sometimes until we met one gentlemen who I think was Swiss. He was very friendly and great customer service. With being 20 mins into town you rely on the hotel for advise on trips etc we ended up booking down town better value and could speak English.

Stayed: September 2017, travelled as a couple
1  Thank ANGELICA-K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 September 2017

Dear Valued Guest,

Thank you for the time writing a review for Crest Resort & Pool Villas!
We are very pleased to read you had a good holiday with us.
We also wish to apologize for some of your concerns but we assure
all points has been communicated for immediate improvement.
We all look forward to welcoming you back soon.
Please feel free to reach me as I will be happy to arrange your next visit.

Kind regards,

Michael Salalima
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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14 - 18 of 113 reviews

Reviewed 16 September 2017

Excellent hotel with excellent staff. The check in and check out process and everything in between was handled efficiently and with a smile. Our room was modern and always very clean, same as all the hotel facilities.

Stayed: August 2017, travelled as a couple
Thank kenyondean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 September 2017

Dear Valued Guest,

Thank you for sharing a great review of Crest Resort & Pool Villas!
We are very pleased to know about your excellent experience.
Your kind message will surely reach our team members and
We all look forward to welcoming you back soon.
Please feel free to reach me as I will be happy to arrange your next visit.

Kind regards,

Michael Salalima
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

The building is modern. Rooms are big and well designed. Hotel has a very beautiful pool with an excellent view to sea from above of hill. Staff are polite and responsible.
Access road to the hotel has a high slope, but location is quiet and suitable for relaxing.
Some small things need to be improved in service, for example floor drain of our bathroom had problem and water remained on the floor. Also I think washing system of bedsheets is not perfect and needs to be completed, but hotel's personnel were responsible in all aspects.

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank masyeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 August 2017

Dear Valued Guest,

Thank you for sharing your stay at Crest Resort & Pool Villas!
We are glad to read that you enjoyed our beautiful pool and the view
in our property. We also appreciate your concerns about the bathroom drain
and bedsheets, this will be communicated for immediate action.
Our team hopes to welcome you back at Crest Resort & Pool Villas.

Kind regards,

Michael Salalima
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

Fantastic personal trainer called dave. Knows his stuff, worked me very hard and showed the the correct way to the sport.
Highly recommend him very nice bloke aswell

Well worth doing with dave if you visit the hotel . Thanks
Dan
Newcastle

Stayed: August 2017, travelled as a couple
Thank danielb1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 August 2017

Dear Valued Guest,

Thank you for the great review of Crest Resort & Pool Villas!
We are very pleased to read about your fantastic training experience
with the head of our sports and recreation, Khun Dave. I will share
your kind message and assure that our team will continue to deliver
the best hospitality in the island of Phuket.
We all look forward to welcoming you back soon.
Please feel free to reach me as I will be happy to arrange your next visit.

Kind regards,

Michael Salalima
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2017

After a terrible hotel experience at Thavorn in Patong whe booked this hotel and what a great experience. I know the area from before and have stayed at the neighbour hotel two times before. The area is quiet a short drive from Patong beach with stunning views.

Hotel is brand new, and offers great large modern rooms. A large pool overlooking patong with a built in pool bar.

The rooms varies a lot in view, so make sure that you are booking a room with a view - it`s all worth the money.

Breakfast - great variety, same for lunch and dinner.

Service is great, but i call this Avistas little sister for a reason. They need some improvements in service to be at the same level as their neighbour. A little to chaotic in the restaurant, it seems like the staff is not sure what they shall do and they ends up in just walking around and the guest are beeing a little forgotten. A head waiter will solve the problem. This problem is the same for all servings. So just a little tip to improvement. But nice and friendly all of them so really nothing wrong.

A little too expensive in the pool bar for food. A burger is priced 570 Bath, that is too much even for a hotel like this. I expect it to be a little more expensive than hotels in Patong beach, but not that much.

But this has the opportunity to be a five star with smaller improvements. I would really like to come back. So worth the money.

Room Tip: Book a sea view room. Best view in Patong
See more room tips
  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Arnfinn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 July 2017

Dear Valued Guest,

Thank you for writing a review for Crest Resort & Pool Villas!
Our team is pleased to read that you had a great experience with us,
we also have noted the important issues you have shared and assure
that this is communicated for immediate and appropriate action.
We look forward to welcome you again in Crest Resort & Pool Villas!
Please feel free to reach me as I will be more than glad to assist
in arranging your next visit.

Kind regards,

Michael Salalima
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crest Resort & Pool Villas

Address: 95 Muen-Ngern Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#30 On the Beach Hotel in Patong
#47 Spa Hotel in Patong
#49 Luxury Hotel in Patong
Price Range: €91 - €413 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crest Resort & Pool Villas 5*
Number of rooms: 144
Official Description (provided by the hotel):
Crest is an inspiring and radical luxury eco-designed resort catering to discerning travelers seeking a reviving and rejuvenating weekend getaway, relaxing long stay, honey moon hideaways, adventure filled family vacations, and even refreshing corporate meeting sessions. Perched on a gentle hillside, on the beautiful Tri Trang Beach, just outside Patong, surrounded by tropical rain forest and stunning 240° views of turquoise waters from the famous Andaman Sea, the Crest Resort is the perfect venue for a well deserved natural getaway holiday within an enchanted setting. ... more   less 
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Also Known As:
Crest Resort & Pool Villas Patong, Phuket

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