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Reviews (197)
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All reviewsparadise beachpool accesssea view roompool barfree shuttlemushroom pizzaultimate luxuryromantic escapepremium villafront desk and conciergeperfect paradisemy family and i stayed herefacilities are excellentshuttle serviceshort breakbuffet breakfast was deliciousaway from the hustle and bustle
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75 - 80 of 197 reviews
Reviewed 16 September 2017

Excellent hotel with excellent staff. The check in and check out process and everything in between was handled efficiently and with a smile. Our room was modern and always very clean, same as all the hotel facilities.

Stayed: August 2017, travelled as a couple
Thank kenyondean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 September 2017

Dear Valued Guest,

Thank you for sharing a great review of Crest Resort & Pool Villas!
We are very pleased to know about your excellent experience.
Your kind message will surely reach our team members and
We all look forward to welcoming you back soon.
Please feel free to reach me as I will be happy to arrange your next visit.

Kind regards,

Michael Salalima
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

The building is modern. Rooms are big and well designed. Hotel has a very beautiful pool with an excellent view to sea from above of hill. Staff are polite and responsible.
Access road to the hotel has a high slope, but location is quiet and suitable for relaxing.
Some small things need to be improved in service, for example floor drain of our bathroom had problem and water remained on the floor. Also I think washing system of bedsheets is not perfect and needs to be completed, but hotel's personnel were responsible in all aspects.

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank masyeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 August 2017

Dear Valued Guest,

Thank you for sharing your stay at Crest Resort & Pool Villas!
We are glad to read that you enjoyed our beautiful pool and the view
in our property. We also appreciate your concerns about the bathroom drain
and bedsheets, this will be communicated for immediate action.
Our team hopes to welcome you back at Crest Resort & Pool Villas.

Kind regards,

Michael Salalima
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017 via mobile

Fantastic personal trainer called dave. Knows his stuff, worked me very hard and showed the the correct way to the sport.
Highly recommend him very nice bloke aswell

Well worth doing with dave if you visit the hotel . Thanks
Dan
Newcastle

Stayed: August 2017, travelled as a couple
Thank danielb1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 August 2017

Dear Valued Guest,

Thank you for the great review of Crest Resort & Pool Villas!
We are very pleased to read about your fantastic training experience
with the head of our sports and recreation, Khun Dave. I will share
your kind message and assure that our team will continue to deliver
the best hospitality in the island of Phuket.
We all look forward to welcoming you back soon.
Please feel free to reach me as I will be happy to arrange your next visit.

Kind regards,

Michael Salalima
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2017

After a terrible hotel experience at Thavorn in Patong whe booked this hotel and what a great experience. I know the area from before and have stayed at the neighbour hotel two times before. The area is quiet a short drive from Patong beach with stunning views.

Hotel is brand new, and offers great large modern rooms. A large pool overlooking patong with a built in pool bar.

The rooms varies a lot in view, so make sure that you are booking a room with a view - it`s all worth the money.

Breakfast - great variety, same for lunch and dinner.

Service is great, but i call this Avistas little sister for a reason. They need some improvements in service to be at the same level as their neighbour. A little to chaotic in the restaurant, it seems like the staff is not sure what they shall do and they ends up in just walking around and the guest are beeing a little forgotten. A head waiter will solve the problem. This problem is the same for all servings. So just a little tip to improvement. But nice and friendly all of them so really nothing wrong.

A little too expensive in the pool bar for food. A burger is priced 570 Bath, that is too much even for a hotel like this. I expect it to be a little more expensive than hotels in Patong beach, but not that much.

But this has the opportunity to be a five star with smaller improvements. I would really like to come back. So worth the money.

Room Tip: Book a sea view room. Best view in Patong
  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Arnfinn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 July 2017

Dear Valued Guest,

Thank you for writing a review for Crest Resort & Pool Villas!
Our team is pleased to read that you had a great experience with us,
we also have noted the important issues you have shared and assure
that this is communicated for immediate and appropriate action.
We look forward to welcome you again in Crest Resort & Pool Villas!
Please feel free to reach me as I will be more than glad to assist
in arranging your next visit.

Kind regards,

Michael Salalima
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2017 via mobile

What a terrible experience. Looked great when booked online but once there!!! Room with no view, starring at lobby. Rooms not well done and maid service lousy. Also breakfast very basic and below any standard. Luckily there was Mr Oliver who saved our stay, very helpful. Do not recommend this resort at all and locationwise, far from any beach and other attractions.

Stayed: May 2017, travelled with family
2  Thank sassymoda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 July 2017

Dear Valued Guest,

Thank you for choosing Crest Resort & Pool Villas!
It is very unfortunate that we read about your experience,
please do accept our apologies on the issues you have raised.
All points mentioned are already communicated to the concerned
department for proper and immediate action.
We do hope to have the chance of serving you again in the nearest future.

Sincerely yours,

Michael Salalima
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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