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Reviewed 4 weeks ago

i just spend 6 days with my wife in Grand Mercure Phuket Patong.
wonderful hotel .... amazing staff.....perfect traveling .....very nice location .....very clean ......i will recommend this hotel and definitely go back for my next holiday....
a big thanks for :Sine,Sai,Ryan,Yen,Margaux and the executive chef Mister Anurak Kanittharat ( to provide the very exceptional Service ,Breakfast and Buffet in the bubbles restaurant)..perfect FMB management ( i will love to be part of it 1 day )
the pool is very clean, beautiful and got a very well maintenance all the day.
The craff bar is nice and the barned are very nice specially dao (we share some cake recipe together).
The room are also big , beautiful, and extremely clean ( unfortunately i don't get any name on the person clean my room during the time i was in the hotel ,,,, maybe the management can help me to say thank you on this person)
big thanks also to the general manager: is amazing person very kindness and with a big heart, give to my wife and me a nice surprise to change our room ( i will love to get a chance to work with him 1 day)
the front desk provide a very nice service with very nice and very helpful people : sita was the girl help us many time during my stay in Grand Mercure Phuket Patong.
Thank you so much to everyone .... hope to see you soon ...Snow and Stephane

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Service
3  Thank steph102chine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this reviewResponded 3 weeks ago

Dear Snow and Stephane,

Thank you very much for writing such a positive and detailed review on your recent stay with us. We are flattered to know you appreciated the attentiveness and friendliness of our team members and we will surely thank them on your behalf!

Thank you once again for your support, we are all looking forward to welcoming you back in a near future!

With Grand Regards,
Valentine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Amazing service from the moment we checked in till checkoutA special mention to "NICE" our Front desk check in coordinator and also to Sebastien Tronchet the General Manager.I would highly recommend this Hotel to everone

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank 29davidscarborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this reviewResponded 4 weeks ago

Dear 29davidscarborough,

Thank you for taking from your valuable time to share your thoughts with us!

There is nothing more encouraging than knowing you found yourselves extremely comfortable in the resort thanks to the special attentions and the friendliness of our dedicated team and in particular from our Front Office coordinator Nice!

Again, thank you for the kind compliments you had given us. Should you wish to arrange anything special prior to your next visit, please do not hesitate to contact us directly.

Best regards,
Valentine

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Reviewed 8 October 2018

my holiday there is good, the swimming pool area is clean but the room was not clean properly but i like so much with breakfast to much varian and i want to say special thank you to mr. michael the one who work at the restaurant then thank you for hospitality youre very kind.

  • Stayed: October 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Trail821079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this reviewResponded 9 October 2018

Dear Trail821079,

Thank you very much for taking the time to share your feedback with us here on Trip Advisor! We will surely share your kind comments to Mr. Michael for his professionalism and friendliness!

We hope to have the chance welcoming you back here in the future!

With Grand Regards,
Valentine

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Reviewed 7 October 2018 via mobile

Beautiful hotel, really fantastic. Totally recommend it. They have rooms are right on the water of the pool. Everything was clean, and the staff was friendly. Also the Muay Thai classes they offer through the hotel (with Kwang) were actually good. Couldn’t say enough good things.
Looking forward to going here again!

Stayed: November 2017, travelled as a couple
1  Thank PrJason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this reviewResponded 9 October 2018

Dear PrJason,

Many thanks for the great review of our property!

We are delighted to learn that you enjoyed all the features of the hotel including the entertaining Muay Thai classes by Kwang, the refreshing pool access rooms along with a friendly service!

Thank you again for sharing your experience. We look forward to welcoming you back to Phuket in the near future.

Best Regards,
Valentine

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Reviewed 5 October 2018 via mobile

My boyfriend and I spent 9 days at Grand Mercure and it was amazing! The staff here is very friendly and helped with suggestions of things to do while there. Special mention of Faw, Ryan, Audi and Mike from Bubbles restaurant. The breakfast buffet is a must to include! They were all very attentive and nice. The hotel is in a good location as well. I liked that it was not on the main road but literally just a few minutes away and in walking distance. Seeta and Batty at the front desk were very nice and accommodating when we needed a late check out. I would definitely stay at this property again while in Patong! We didn’t want to leave but until next time Phuket :)

Stayed: September 2018, travelled as a couple
2  Thank Dee_lish_us25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this reviewResponded 9 October 2018

Dear Dee_lish_us25,

Thank you very much for your amazing review!

Your positive comments are very much appreciated and we are happy to know that our location and the assistance from our team fully met your expectations. Please stay assured that we will send your best regards to Faw, Ryan, Audi, Mike, Seeta and Batty!

It was a real pleasure to have you as our guest and we are already looking forward to welcoming you back!

With Grand Regards,
Valentine

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