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“Family vacation ”

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Novotel Phuket Resort
Ranked #11 of 337 Hotels in Patong
Certificate of Excellence
Reviewed 16 December 2017 via mobile

My family of four visited this resort in early December and we stayed in the family room. If you have children I would really recommend this room if you can for the extra space it gives both the kids and the parents.
The staff were great and attended to all of our needs and requests. The daily activities included such as tennis and Muay Thai for myself and my 6 and 7 year old were amazing (though very sweaty). The walk into town was easy and the staff were happy to transfer you to the bottom of the hill if we were too lazy to walk. The breakfast buffet was good and the Thai restaurant the Ruen Thon (I think was the name) was amazing though we mainly ate at outside restaurants as were often at markets or touring around. The children loved the pool as expected but also the lovely lady that ran kids club. The staff that ran tennis and Muay Thai were great trainers and also really good with kids the kids.
Overall I would really like to say thank you to the staff for our special stay.

Stayed: December 2017, travelled with family
Thank CorubaBaxter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this reviewResponded 21 December 2017

Dear CorubaBaxter,

Greetings,

First of all, thank you very much for choosing to stay with Novotel Phuket Resort., we are highly appreciated you have posted your recent stay's experience to our Trip Advisor readers.

We are pleased you adore our family suite that made your stay both comforts and convenience, an activities especially Muay Thai which is so popular for kids, teenagers and any interesting guests who wanted to learn how to fight having a lots of fun during practicing from our professional and funny trainers.

Once again thank you very much for always considering Novotel Phuket Resort as your home a way from home, we wish you a greatest festive season to be filled with joy, and happiness, Merry Christmas and Happy New Year.

Delightful,
Wutti Sanjorn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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58 - 62 of 3,180 reviews

Reviewed 13 December 2017 via mobile

My husband and I stayed here for 3 evenings and had such a special and peaceful time. The location is fantastic, close to night life but far enough way that you don't get all the noise. The pool with the view of the ocean is stunning. The art and decor make this place really unique.

Stayed: November 2017, travelled as a couple
Thank penny_pennnnnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017 via mobile

A shame on Novotel tag.
First day at Novotel.
An email was sent prior to arrival but there was no reply. Manager Mr.Wutti was too busy to meet his guests or even reply to the email.
We're greeted with ants in the room.
No towels in bathroom. Had to wait to send 30mins to get the towel.
Please see the video.
We were invited for high tea. When approached the staff embarrassed by saying it's only for VIP.
Absolutely ridiculous name and service in Novotel name.
Don't stay and waste your money and holiday.

NOVOTEL HQ SHOULD REALLY PUT THEIR FOOT DOWN ON THIS PROPERTY OR LOYAL ACCOR GUESTS LIKE ME WOULD JUST ABANDON ACCOR.

Stayed: December 2017, travelled as a couple
3  Thank Duparts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this reviewResponded 18 December 2017

Dear Mr. Duparts,

Greetings,

While i been answering your above ported so i truely hope you are enjoying Bangkok still and you might be not aware that you have not respected to your words which was gentlly saying to me several times during i was with you and parties from the first day till the end during stay in my home, if not and you intended to do so it is fine and be happy to what you did and i even more than happy to be continueing to be of your future personal service whenever you have plans to visit my place, your second mother's land.

Wishing you all the best for coming festive holidays Merry Christmas and Happy New Year.

Best regards,
Wutti Sanjorn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017

The staff there were very polite and helpful especially Miss Pia at the V lounge. We had a wonderful stay in a family room which catered for both my boys.the view from our room captures the sunset and sunrise.

Room Tip: The rooms beside the pool are the best.
See more room tips
  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank suryasarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017

what a beautiful and wonderful hotel, the staff is friendly and helpful. i want to say thank you for a beautiful room that given to us. also want to thanks to Kath and Rose who gave us a lot of information.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank kumaralseyeed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Phuket Resort

Address: 282, Phrabarami Road, Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Patong
#9 Romantic Hotel in Patong
#10 Luxury Hotel in Patong
#12 Family Hotel in Patong
Price Range: €70 - €189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Resort 4*
Number of rooms: 215
Official Description (provided by the hotel):
The Novotel Phuket is a 4 star hotel tucked into a small hillside above the pristine waters of Kalim Bay, within easy reach of the exciting nightlife and shopping of nearby Patong. Enjoy a unique holiday at our resort, which features Thai architecture and is surrounded by 8 acres of lush tropical gardens. The hotel boasts a three tiered swimming pool, Thai massage centre and Kids Club, plus two bars and three restaurants for you to enjoy. The perfect destination for that dream tropical getaway. ... more   less 
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Also Known As:
Novotel Phuket Hotel Patong
Novotel Hotel Phuket
Novotel Resort Phuket
Novotel Patong
Patong Novotel
Novotel Phuket Resort Patong

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