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Reviewed 13 December 2017 via mobile

My husband and I stayed here for 3 evenings and had such a special and peaceful time. The location is fantastic, close to night life but far enough way that you don't get all the noise. The pool with the view of the ocean is stunning. The art and decor make this place really unique.

Stayed: November 2017, travelled as a couple
Thank penny_pennnnnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017 via mobile

A shame on Novotel tag.
First day at Novotel.
An email was sent prior to arrival but there was no reply. Manager Mr.Wutti was too busy to meet his guests or even reply to the email.
We're greeted with ants in the room.
No towels in bathroom. Had to wait to send 30mins to get the towel.
Please see the video.
We were invited for high tea. When approached the staff embarrassed by saying it's only for VIP.
Absolutely ridiculous name and service in Novotel name.
Don't stay and waste your money and holiday.

NOVOTEL HQ SHOULD REALLY PUT THEIR FOOT DOWN ON THIS PROPERTY OR LOYAL ACCOR GUESTS LIKE ME WOULD JUST ABANDON ACCOR.

Stayed: December 2017, travelled as a couple
3  Thank Duparts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelPhuket, General Manager at Novotel Phuket Resort, responded to this reviewResponded 18 December 2017

Dear Mr. Duparts,

Greetings,

While i been answering your above ported so i truely hope you are enjoying Bangkok still and you might be not aware that you have not respected to your words which was gentlly saying to me several times during i was with you and parties from the first day till the end during stay in my home, if not and you intended to do so it is fine and be happy to what you did and i even more than happy to be continueing to be of your future personal service whenever you have plans to visit my place, your second mother's land.

Wishing you all the best for coming festive holidays Merry Christmas and Happy New Year.

Best regards,
Wutti Sanjorn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017

The staff there were very polite and helpful especially Miss Pia at the V lounge. We had a wonderful stay in a family room which catered for both my boys.the view from our room captures the sunset and sunrise.

Room Tip: The rooms beside the pool are the best.
  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank suryasarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017

what a beautiful and wonderful hotel, the staff is friendly and helpful. i want to say thank you for a beautiful room that given to us. also want to thanks to Kath and Rose who gave us a lot of information.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank kumaralseyeed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017

This is the best hotel in Patong!! I have stayed at several others. The staff is incredibly friendly and helpful!! Breakfast is great as are the other restaurants! Housekeeping especially Poo take super care of you! The Bar (Where I spent too much time!) is great, Staff Aueng,Koy,Ning,Mat,Lita, are the best!! Special thanks to Pia and Patti and all the front office staff! "Taxi Mama"and Bellman super! I will be back!!

  • Stayed: November 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank rogermaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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