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Shanksyputt
Bromley, United Kingdom

Great Staff and Service

5.0 of 5 bubblesReviewed 17 Dec 2019via mobile
Just wanted to take this opportunity to thank all the staff at the residence (it is like a family home) for their hospitality. Last time I stayed in Patong was at a large hotel and it was cold and all business. At Kelly’s Residence the staff would literally cater to your needs whether it be an early breakfast or a late room clean. If you like all glitz and glam and everything shiny then maybe Kelly’s isn’t for you but if you like the authentic Thai feel with a family touch then Kelly’s is the ideal place. ขอขอบคุณ

Pictures taken from 4th floor room.
Date of stay: December 2019
Trip type: Travelled with friends
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Raj K, Management at Kelly's Residency, responded to this review
Responded 31 Jan 2020
Dear Shanksyputt

Firstly, many thanks in choosing Kelly's, it was indeed wonderful to have you stayed with us and we will look forward to your next visit sometime soon.
Also, many thanks for your appreciation and rating, we appreciate

Warm regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1 - 6 of 326 reviews
Reviewed 8 November 2019

We stayed here as a family of 4 for 7 days.

Rooms & Service: The rooms are clean and large, with a great view of the ocean and cleaned every day. The staff is excellent always with a pleasant smile. We met Raj on the penultimate day of our stay and he was warm and helpful.

Breakfast: There is a good american breakfast every morning by the pool side and for a couple of days they gave us packed boxes to take away. We did get a little bored after 5 days since the breakfast was the same. Our little one did get corn flakes, so that was a good change for him.

Location: This is a 5 min walk from the Bazaan food market, where you can get more of your essentials. The beach is a good 15 min walk and if you are solo or a couple it works okay, but for us as a family with kids it was a tough. However, we were doing day trips most of the time, so this did not effect us much.

WIFI: Strong wifi, but on the 4th floor there was instances where we had some connectivity issues sometimes. Not a great problem though.

Overall, a great stay and would come back again.

Room tip: 4th floor for a good view of the ocean.
Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
2  Thank Travelpangs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellyresidencyphuket, Management at Kelly's Residency, responded to this reviewResponded 13 November 2019

Dear Valued Guest,
Firstly, many thanks in choosing Kelly's for your family holidays and secondly, we are very delighted that you have enjoyed your stay with us, it was indeed wonderful to have you here.

Many thanks for all your appreciation and and such a awesome review, we certainly keep trying all that it takes to keep our guests happy and to make your stay enjoyable.

Warm regards,

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Reviewed 6 November 2019

We stayed as a couple in a Pool View Room at Kelly's Residency for a week in late October. The room was a good size and very clean with all the facilities we required and a very good shower. The location was perfect for us as it was a short 10 minute or so walk to the Banzaan Food Market, Jungceylon and Bangla Road and about 15 a 15 minute walk from Patong Beach. This meant that the hotel was quiet at night which was perfect for getting a good nights sleep. The staff were all very friendly and went out of their way to help (even posting our swimming costumes to our next accommodation in Chiang Mai when we inadvertently left them on the balcony area when checking out). We will certainly be returning when next in Phuket

Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank jcarter8332016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellyresidencyphuket, Management at Kelly's Residency, responded to this reviewResponded 13 November 2019

Dear Carter,

Many thanks in choosing Kelly's for your recent holidays and indeed it was wonderful to have you here with us. We are glad that you have enjoyed your stay at Kelly's and many thanks for all your appreciation it is indeed encouraging for our team to keep doing better.

Will be our pleasure to welcoming you every time you home to Phuket, you have home away from home
Warm regards

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Reviewed 17 September 2019

Was nice having an aussie to help with places to go. Unfortunately there were problems with the water, but he was right on the ball and got things going asap. The rooms were wonderful. We had the penthouse ones. The little bar downstairs. Very friendly host and if it is your first time, he really makes it special for you. We were a party of 6. We travelled in October 2012.

Date of stay: October 2018
Thank Anita P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellyresidencyphuket, Management at Kelly's Residency, responded to this reviewResponded 13 November 2019

Dear Anita

We are very glad of your review based on your last stay at Kelly's in October, 2012 which is long ago, with time Kelly's is improved and become much better with many new services and facilities and our valued guests are appreciating that.

Warm regards

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Reviewed 11 August 2019 via mobile

Had a brilliant five days here. I would like to commend, Tarn, for her exceptional customer service. She's incredibly helpful, and goes above and beyond to cater to the guests of the hotel. Not forgetting the hospitable nature of the owner, who makes it a point to check in with guests from time to time. 

Location wise, it takes about 10 minutes to walk down to Banzaan Food Market/Jungceylon Mall/Bangla Road/Karon Beach. Along the way, there are many affordable shops and eateries, perfect for those who're looking to escape the crowd. A convenience store is also located less than a minute away from the hotel.

We were also served with a sumptuous breakfast daily. Room and toilet was cleaned daily. No issues with the TV and the abundance of available channels!!

Will definitely come back here if I'm ever in Phuket, again. 

Date of stay: August 2019
Trip type: Travelled with family
Thank cicaaaaak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellyresidencyphuket, Management at Kelly's Residency, responded to this reviewResponded 15 August 2019

Dear Cicaaaaak,
Firstly, many thanks in choosing Kelly's for your trip to Phuket, it was indeed wonderful to have you stayed with us. We are very delighted that you have enjoyed your stay and have observed many things too.

Secondly, many thanks for all your appreciation and recommendation, we highly value guest feedback. Tarn is extremely delighted to read your review and joining me thanking you.

Will look forward to see you again and welcome you
Warm regards,

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Reviewed 9 June 2019 via mobile

Summarize with one sentence:felt like home! It was totally an home away from home us. They have amazing staff super friendly, everyone was perfect but Raida was our rock star! We would like to thank from here also. They meet us everytime with their sincere smiley faces and were there whenever we wanted.They served delicious fresh breakfast every monrning. We stayed at the poolside room, it has its privacy and felt like our own pool just open the door and jump in it. The room was super clean and cleaned everyday. The locations was not far away Patong Beach just 10 min walk. And Raj l, the owner of the hotel, he could not be more interested in every detail, every guest. We enjoyed evening talks with you soo much! It was our 6th hotel in Thailand and definitely is the best so far. It was like a boutique 5 star hotel. Don't look for any other just pick Kelly's Residence! Thank you guys it was a pleasure to stay at your hotel and great to know you, see you next time!;)

Date of stay: June 2019
Trip type: Travelled as a couple
Thank Gizem Ü
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellyresidencyphuket, Management at Kelly's Residency, responded to this reviewResponded 11 June 2019

Dear Gizem,
Firstly, many thanks in choosing Kelly's for your holidays in Phuket. It was indeed our pleasure to have wonderful couple as you staying with us.
We are very thankful to you for your appreciation and review, will most certainly be looking forward to your return sometime soon

Warm regards,
Team Kelly's

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