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Noora P

Very nice place!

5.0 of 5 bubblesReviewed 27 Dec 2018via mobile
We were five nights in Kelly's Residency. I think it was the best of Phuket. View were great on balcony. Stuff was great, especially the owner. I was feeling like they taking care about us. I had a minor accident and they were very helpful. I can't say anything bad about this place. Thank you!
Date of stay: December 2018
Trip type: Travelled as a couple
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Raj K, Management at Kelly's Residency, responded to this review
Responded 9 Feb 2019
Dear Noora
It was wonderful to have you here with us and we are so delighted that you enjoyed your holidays with us and will look forward to welcome you again sometime soon

Warm regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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9 - 14 of 326 reviews
Reviewed 2 September 2018 via mobile

We found this place by accident. We were following google maps on foot in search of a place to stay when we stopped to catch our breath right in front of a what looked liked a hotel way above our budget. But thirst and exhaustion led us inside this hidden gem in Patong.
The hotel was clean and inviting. We were served cool drinks immediately. We got the room facing the pool and enjoyed the tranquility of it a great deal. Raj, the owner, was very personable and informative. We had long interesting conversations. It felt like we were staying at a friend’s home. If we’re ever back in Phuket, we’ll definitely stay there again.

Date of stay: August 2018
Trip type: Travelled as a couple
2  Thank K6773URsaraa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj K, Management at Kelly's Residency, responded to this reviewResponded 3 September 2018

Dear Sara,

It was indeed wonderful to have met you here and to have you stayed with us, wish you had more days to spend with us and surely many thanks for your appreciation and compliments.

We will look forward to welcome you again, sometime soon

Warm regards,
Team Kelly's

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Reviewed 19 May 2018 via mobile

The room was okay, told it was an upgrade, it was the room we had booked. The check in took 10 minutes but that was because they were getting cold towels and an orange juice for us.

We stayed another night and were asked for immediate payment , that was slightly irritating as we weren't going anywhere.

Overall the experince was a pleasant one and there was not much to complain about nor much to rave about

Date of stay: May 2018
Trip type: Travelled with family
1  Thank Morningside4170
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj K, Management at Kelly's Residency, responded to this reviewResponded 9 February 2019

Dear

Many thanks in choosing Kelly's and we are glad that you have enjoyed staying with us, thank you very much for your valuable feedback to us

Warm regards

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Reviewed 9 January 2018

The hotel was reasonable value for money and the room was nice, though there were a few other things that didn't go so well. The driver that the hotel had arranged to pick us up from the airport did not appear, but the hotel staff demanded that we pay the fee the following day (as it turned out, he had appeared, though an hour and a half earlier than advised!). The hotel was also much further from the beach than we expected, and although we don't mind a bit of a walk (family with two small kids), we were able to find hotels of better quality much closer for close to the same price we were being charged. We also had huge problems getting a baby cot for our 10 month old. We requested this via Priceline but received no reply, and the hotel claimed to have no record of the request. They also told us that they had no cot, but one of the staff members opened up a cupboard the following day and found one! It's a good hotel if you don't mind a good walk to the beach, but if you have special needs, make sure you contact the hotel direct. The hotel manager was excellent, and ultimately very helpful.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Michael S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly's H, Kelly's Management at Kelly's Residency, responded to this reviewResponded 18 January 2018

Dear Michael,

Firstly many thanks in choosing Kelly's for your stay and we thank you for your your review.
Wish you could have looked into our immediate response and advise to you upon receiving your booking regarding the bed options nevertheless our team did solve it for you next morning and we do apologies for inconvenience you faced with the driver

Warm regards

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Reviewed 5 January 2018 via mobile

I can't believe people reviewed this place as 'tranquil'. All the rooms face a very busy road with a constant stream of loud motorcycles zooming by, day and night. Paper thin glass means you get to hear this from your room.

The rooms are clean, and the staff couldn't be nicer. Shame about the terrible location. Not a relaxing place to be at all.

Date of stay: January 2018
Trip type: Travelled solo
Thank TeeZeeOne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly's H, Kelly's Management at Kelly's Residency, responded to this reviewResponded 18 January 2018

Dear Guest

Thanks for appreciating the service and staff, glad you did find atleast something satisfying surely over 100's of valued visitors or guests can't be wrong in their review about us.
During high season and especially peak days expect most of South East Asia not just Phuket be loud all kind of sounds & noise

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2017

This is a lovely hotel with a amazing feeling of calmness and tranquility from the hustle bustle of Phuket. Close to all the action of Phuket yet peaceful in its own unique way. The rooms, the beds, the whole ambience gives you a feeling of being in paradise. Raj, the owner makes sure every guests needs are catered too, including finding the time to enjoy a glass of drink with the guests. Thank you for making our stay amazing.

Room tip: For best view of the beach make sure you are on the top floors
Date of stay: June 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Salahuddin P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly's H, Kelly's Management at Kelly's Residency, responded to this reviewResponded 6 July 2017

Dear S
Many thanks for such a wonderful feedback and kind words, we enjoyed your short trip here with your friends and will remain hopeful to your return soon.

Very glad to noticed that we made your stay enjoyable.
Warm regards

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