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Michael S
North Parramatta

OK - but could be better

3.0 of 5 bubblesReviewed 9 Jan 2018
The hotel was reasonable value for money and the room was nice, though there were a few other things that didn't go so well. The driver that the hotel had arranged to pick us up from the airport did not appear, but the hotel staff demanded that we pay the fee the following day (as it turned out, he had appeared, though an hour and a half earlier than advised!). The hotel was also much further from the beach than we expected, and although we don't mind a bit of a walk (family with two small kids), we were able to find hotels of better quality much closer for close to the same price we were being charged. We also had huge problems getting a baby cot for our 10 month old. We requested this via Priceline but received no reply, and the hotel claimed to have no record of the request. They also told us that they had no cot, but one of the staff members opened up a cupboard the following day and found one! It's a good hotel if you don't mind a good walk to the beach, but if you have special needs, make sure you contact the hotel direct. The hotel manager was excellent, and ultimately very helpful.
Date of stay: December 2017
Trip type: Travelled with family
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Kelly's H, Kelly's Management at Kelly's Residency, responded to this review
Responded 18 Jan 2018
Dear Michael,

Firstly many thanks in choosing Kelly's for your stay and we thank you for your your review.
Wish you could have looked into our immediate response and advise to you upon receiving your booking regarding the bed options nevertheless our team did solve it for you next morning and we do apologies for inconvenience you faced with the driver

Warm regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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12 - 17 of 326 reviews
Reviewed 5 January 2018 via mobile

I can't believe people reviewed this place as 'tranquil'. All the rooms face a very busy road with a constant stream of loud motorcycles zooming by, day and night. Paper thin glass means you get to hear this from your room.

The rooms are clean, and the staff couldn't be nicer. Shame about the terrible location. Not a relaxing place to be at all.

Date of stay: January 2018
Trip type: Travelled solo
Thank TeeZeeOne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly's H, Kelly's Management at Kelly's Residency, responded to this reviewResponded 18 January 2018

Dear Guest

Thanks for appreciating the service and staff, glad you did find atleast something satisfying surely over 100's of valued visitors or guests can't be wrong in their review about us.
During high season and especially peak days expect most of South East Asia not just Phuket be loud all kind of sounds & noise

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2017

This is a lovely hotel with a amazing feeling of calmness and tranquility from the hustle bustle of Phuket. Close to all the action of Phuket yet peaceful in its own unique way. The rooms, the beds, the whole ambience gives you a feeling of being in paradise. Raj, the owner makes sure every guests needs are catered too, including finding the time to enjoy a glass of drink with the guests. Thank you for making our stay amazing.

Room tip: For best view of the beach make sure you are on the top floors
Date of stay: June 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Salahuddin P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly's H, Kelly's Management at Kelly's Residency, responded to this reviewResponded 6 July 2017

Dear S
Many thanks for such a wonderful feedback and kind words, we enjoyed your short trip here with your friends and will remain hopeful to your return soon.

Very glad to noticed that we made your stay enjoyable.
Warm regards

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Reviewed 30 May 2017 via mobile

It's a lovely hotel, great position, only a short walk to all the action on bangla, but distant enough to have a little peace and quiet whilst chilling in the pool or on your balcony.
Raj, the manager is a true gentleman. And his staff are all really nice and very helpful.
I would highly recommend this place.
Kellys is also positioned to watch an amazing sunset over patong bay 👌

Date of stay: May 2017
Trip type: Travelled as a couple
1  Thank james s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly's H, Kelly's Management at Kelly's Residency, responded to this reviewResponded 31 May 2017

Dear James,

Thanks for visiting and staying again at Kelly's, it always such a pleasure to have you here.
We thank you for your wonderful comments, appreciation and recommendation and glad that you had wonderful trip even if it was too short

Will look forward to welcoming you again and you will find Kelly's even better

Warm regards

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Reviewed 1 May 2017 via mobile

I'm very picky and always want to get the service my money worth, this 3 🌟 is obviously low rated, affordable during high season, carrying , friendly n' very good advisors manager & Stuff.

Dico and atmosphere are nice local Thai culture customized , quite fancy pool and luxurious trees around , plus a couple of comfortable bars offering even non alcoholic cocktails.

I Advise you the Direct access to pool rooms, pool view balcony rooms will make your trip adorable to.

Highly recommend to ask for the stuff advice , even if you pay extra , you'll never be disappointed ( we got best service for Phi Phi island tour and airport shuttle , ... )

Don't miss American open buffet package , whether at the skyline bar or pool table , a delicate feast ( check picture ) .

Very quite n' relaxing if you're in honey moon, good located 10 minutes walking from Patong beach n' Bangala Street.

Daily house keeping and fresh towels and toiletries .

I went with my cousin and made a booking mistake, Manager have been so flexible and changed room without extra charges once available.

I missed them already before checking out .

What's Negative : AC seems broken but staff has been always responsive and trying to fix it.

PS: I am Muslim globetrotter and have been very well treated like no other , we've met a friendly Jew , we had fun definitely.

Let me know if I may help with further infos.

Date of stay: January 2017
Trip type: Travelled with family
1  Thank Abenaldi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly's H, Kelly's Mgmt at Kelly's Residency, responded to this reviewResponded 6 May 2017

Dear Mr. Abenaldi
Many thanks for your appreciation and recommendation we truly appreciate and surely it was our pleasure to have you stayed with us and will most certainly look forward to your return sometime soon.

Warm regards

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Reviewed 10 March 2017 via mobile

I really don't want to write this review because I want to keep this place a secret to myself.
I've stayed in 5 different hotels in Patong and this was by far my favourite and will definitely stay at this place only from now on.
The room was spacious, clean and comfortable. I recommend a pool access room!
The hotel is far enough back from the hustle and bustle of Bangla Road but easily within walking distance to the party areas or try some of the restaurants along Nanai Road. There is a Family Mart and a taxi service at the front door for those who feel a little lazy (or just too relaxed).
It is nice and quiet. Pool and area is great to hang out for a swim or to just catch some sun on a lounge.
Breakfast was served nice and fresh each day and filled us up!
But the biggest draw card to this place though has to be the staff! They are amazing. I cannot speak highly enough of them all. They saw to our every need and so much more.
If you are lucky enough, you may wish to try the new executive suite on the top floor with magnificent views of the sunset, your own bar and the ability to entertain some guests. I will be trying that out myself next time.

Date of stay: March 2017
Thank jamieb683
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kelly's H, Kelly's Management at Kelly's Residency, responded to this reviewResponded 13 March 2017

Dear Jamie,

Firstly, many thanks for choosing Kelly's and indeed it was our pleasure to have such a wonderful couple staying with us, especially on the very special occasion of your anniversary.

Secondly, we highly appreciate and thankful to you for all the appreciation it does makes us feel great like anyone else and motivates our team to do better. We are already looking forward to your next visit sometime soon and hoping that wait will not be long.

Many thanks and warm regards,
Team Kelly's


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