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Reviewed 19 November 2017

Stayed here for 12 nights in October. We had the wow factor from the moment we arrived. A nice welcome and quick check in. Reception staff are very helpful and friendly. We were taken to our rooms, another wow factor, beautiful large clean rooms decorated beautifully. Lots of storage space with a large wardrobe and plenty of drawers and shelves.
Air conditioning was lovely and worked well. The balcony from our room was a lovely relaxing place to sit and relax after a busy day. The beds have to be the comfiest I have slept in. There is all amenities provided in the room. Tea,Coffee, mini bar, toiletries, robes and slippers. Even a cute beach bag you can use complimentary.
The breakfast is outstanding with plenty to choice from, Thai dim sum, with other dishes, a good selection of pastries, honey and a variety of jams. A variety of eggs along with a full cooked English breakfast. The breakfast area is beautiful and very well managed. The whole place is spotless, with all staff working very hard. I have to mention how smart all the staff are, all very neat and tidy.
The pools are all amazing and include a waiter service. The food in the restraurants are all amazing. We also enjoyed the happy hour 4-5pm which we took advantage of the amazing cocktails 2for1.
The hotel is on the beach and is well managed for security, we seen the security guard turn people away who tried to get onto the complex . He must have an amazing memories as he new who all the guest were and new who was not staying there.
The area is fun with different places to visit. I will defiantly stay at this hotel again.

Stayed: October 2017, travelled as a couple
2  Thank Katherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 23 November 2017

Dear Katherine B,

It is a great pleasure to have you at the resort. Your compliment will share with the team.

We look forward to welcome you again to Centara Grand Beach Resort & Villas Hua Hin in the near future, we remain,

Yours sincerely,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017 via mobile

Stayed here for a weekend stay, the staff are just so kind and helpful and the grounds and amenities are great. The biggest plus was the main pool was refreshing to swim in as so many resorts have then like baths!!! Just to mention it does have a older age demographic so if you are younger this may not be the place for you

Stayed: November 2017
Thank 265katrinav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 20 November 2017

Dear Katrina v,

Thank you very much for choosing to stay at Centara Grand Hua Hin recently.

We appreciate your kind review and good to know that you had a good weekend time at the resort.

We hope to welcome you again to the resort in the near future and can give us 5 out of 5 rating on your next visit.

Yours sincerely,
The Management

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Reviewed 18 November 2017

This is a splendid hotel, with wonderful grounds, well-trained staff, and great food. It is a peaceful, very happy, oasis, and yet you can step outside to the bustle and facilities of Hua Hin. Everything worked perfectly, and we enjoyed our stay very much. We look forward to returning.

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank 62ChrisB62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 20 November 2017

Dear William B,

It is certainly great to have you at the resort and delighted that you had a good time and enjoy our facilities, service in and outside the resort.

We look forward to welcoming you back again in the near future, we remain,

Yours sincerely,
The Management

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Reviewed 17 November 2017

As soon as you enter the hotel grounds you can tell the hotel is something special the rooms are like a home from home with living room garden and a huge bed . There are four pools around the resort and you are also a step away from the beach.

Room Tip: the delux room are on the ground floor with the duplex club rooms on the first floor,both rooms are huge
  • Stayed: November 2017, travelled as a couple
    • Cleanliness
1  Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 20 November 2017

Dear Andrew W,

Thank you very much for your kind feedback.

It's wonderful that you had a great stay and we hope to welcome you back in the near future for another relaxed vacation at Centara Grand Hua Hin, we remain,

Yours sincerely,
The Management

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Reviewed 17 November 2017

We stayed for 10 nights in a deluxe pool villa with our daughter who is 6.
We got cold feet about coming due to some of the comments made about children in earlier reviews. The hotel is made up predominantly of older guests many who return year after year and whilst there are kids facilities and pools it feels very much like children should be seen and not heard. There are a couple of things to note on this; families are directed to 1 pool really meaning the others are out of bounds which isn't detailed on the website and it is suggested that the children’s club is utilised for ‘cocktail hour’ in the club. This would be fine but the standard of the children's kids club is poor and the staff are not warm or engaging with the children. My daughter was in there one evening on her own as we did as they suggested and we asked if the girls played with her and she said no they chatted to themselves.

We did take our daughter to cocktail hour on the first night and despite our daughter sitting quietly we did get looks off some RESIDENTS not the staff that said one or two couples came to say hello to her. What I found disappointing was that on the table next to us there was an incredibly loud older lady who was talking at a level that is unacceptable in that intimate environment, the more Sauv Blanc she drank the louder and more plummy she became - if that had been our daughter we would have been asked to keep the noise down. The rules need to be across the board and not ignored because she was a regular

The hotel itself is very nice; the villa was lovely and the pools clean and warm. Well worth the money. The staff are incredible as well and nothing is too much trouble. we had a few issues, not worth detailing given they were sorted quickly.

Location is fab, breakfast is great and the villa/club is well worth doing

Would we return, probably not as there are other places we want to go to however, if we wanted to return to Hua Hin without our daughter we absolutely would stay here. It just doesn't cater enough for children for us to return with her.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank JenLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qmgr, Manager at Centara Grand Beach Resort & Villas Hua Hin, responded to this reviewResponded 20 November 2017

Dear JenLS,

Thank you for having taken the time to share your experience.

As it is a direct feed back from our guests, enabling us to take corrective actions where needed and would like to apologize for the problems you encountered. Please be ensure that your comments will share with team for improve of our service and meet the guest need.

We look forward to having you to stay with us again and are confident that on your next visit you will experience only the comfort and high levels of service you would expect.

Yours sincerely,
The Management

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