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“Chiva Som is old and tired ”
Review of Chiva-Som

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Chiva-Som
Certificate of Excellence
Reviewed 3 June 2017 via mobile

I have just checked out of Chiva Som today and I have been hear 4 times now but this will definatly be my last trip to Chiva Som
We booked this time for 7 days and when we arrived were shown our room which I think must have been the worst room in the resort! After coming hear for my 4 th visit I guess I expected a better room and having been the low season with hardly any guests expected and asked for a better room . They spent the next two hours showing us only 2 to 3 more rooms so we settled on a room a little larger with a separate loung as they stated nothing else was available
They did not tell us the price difference . To be honest for a new refurbished room it was still not well finished in workmanship or had the feeling of a 5 star resort. For our original ocean view room the cost was around $14,000 Australian dollars for 7 days. When we went to check out we found out the room would now cost $37,000.00 plus another $10,000.00 in treatments for $47,000.00 we feel totally ripped off.
I will never go back you can go to much better places and have far more luxury then what we have experienced hear
It is a resort that is over 30 years old and in need of a total refurbishment . I would rate the hotel standard to be 3 to 4 star at the most and for this sort of money they are crazy !
They did not offer an apology or discount for all the stress and miscommunication from there staff

Stayed: June 2017, travelled as a couple
2  Thank eyeinvest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiva-Som-Management, General Manager at Chiva-Som, responded to this reviewResponded 7 June 2017

Dear Eyetoinvest,

We thank you for your comments and I have personally looked into each point.
It makes us sad that we did not meet your expectations. We regret that you are unhappy with the pricing however it was communicated to you on your day of arrival. Chiva-Som guests can be confident that we have a pricing approach that is published, transparent and consistent in order to be fair to all guests. As a fourth time visitor to our resort, you are aware that our rates are also inclusive of an extensive wellness programme of services and activities, amenities and includes three wellness cuisine meals per day.

On arrival, May 27th afternoon, we learnt you did not like the assigned room in the price category you had originally selected and therefore a member of our Front Office Team immediately arranged to show the only three remaining available rooms in house. Before showing you the suite, we highlighted a price differential would apply and confirmed the revised rate in a hand delivered letter at 4:00 pm the same afternoon. On the day before your scheduled departure you came to Front Office requesting a complimentary upgrade or discount. Unfortunately, prices are not negotiable but they are reflective of the room category, including size and view, amenities and butler service. This suite is one of our most requested.

The new guest rooms and suites are designed to be a quiet, elegant backdrop to the wellness experience however we have noted your comments. Our interpretation of ‘luxury’ is focused on wellness services developed over the last 22 years. We are currently in the final planning stages for the next phase of renovation in the coming years. Please rest assured we treat all of our guests fairly during their stay with us at Chiva-Som.
Sheila McCann

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Reviews (159)
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8 - 12 of 160 reviews

Reviewed 27 May 2017 via mobile

Stayed for the minimum of 3 nights package. As soon as my sister and I arrived, we were well taken care of. Met with a consultant who customized our schedules to our wellness goals. One can be as busy or lazy as one wants, or find a happy medium like I have. All the treatments and exercise classes stand up to a high standard. Their Thai food was super tasty, yet supposedly low calorie. Their customer service is excellent. This place is first class to the core. I would love to return, again and again... I highly recommend Chiva Som.

Stayed: May 2017, travelled with family
Thank bruceleefan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiva-Som-Management, General Manager at Chiva-Som, responded to this reviewResponded 30 May 2017

Dear bruceleefan,

Thank you for taking the time to write this review. We are so very pleased that you enjoyed our wellness cuisine and our treatments and services. We hope that we get a chance to welcome you and your sister again. Yours in health and wellness,
Sheila McCann

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Reviewed 14 May 2017 via mobile

Had a stupendous time.

Great healthy yummy tasting food for calorie conscious people and a diverse slate of activities including a wide variety menu of spa services.

The spa does not allow guests to have their electrical communication devices carried out of their rooms. It is such a blessing to be subconsciously at peace because your mind is not constantly alert for beeps or attention being diverted from focussing on the task at hand. You never know how much your daily life and peace of mind is interrupted by the presence of electrical devices that when it's not around you, there is a certain peace and serenity that descends on your daily being.

The spa menu is fantastic and their massage therapists are wonderful. Classes are conducted by trained therapists and the daily morning stretching ritual is God send.

If you are heading to the resort for a weigh lost program, you need to have very good discipline. Their food menu is not only calorie restrictive but DELICIOUS. Hence, those small portions that are calorie counted just gives you the excuse to try a variety of small portions-defeating the whole idea of eating less!

I would definitely go back for a Chiva Som experience.

Stayed: May 2017, travelled solo
Thank AsianPeregrinator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiva-Som-Management, General Manager at Chiva-Som, responded to this reviewResponded 17 May 2017

Dear AsianPeregrinator,

Thank you for such a lovely review and making us part of your wellness journey. We are delighted you enjoyed your stay and our Wellness Cuisine. Thank you also for the comments regarding the restrictions on electronics. Your description of the benefits is perfect and I am sure it will help other potential guests understand better before they arrive. We look forward to welcoming you back once again.
Yours in health and wellness,
Sheila McCann

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Reviewed 21 April 2017 via mobile

This must be the most relaxing place in the World. Staff, ambiance, food and treatments all at an excellent level.

If you book the oceanview rooms you have a Great view. Not cheap But Well worth the money.

Stayed: April 2017
Thank Debu2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiva-Som-Management, General Manager at Chiva-Som, responded to this reviewResponded 24 April 2017

Dear Debu2010,

Thank you for choosing to stay with us. Your lovely comments are highly motivating, and reflect all the professionalism and heart that our team puts to make every stay relaxing and memorable. We hope to have the pleasure to welcoming you soon again.
Kindest regards,
Sheila McCann

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Reviewed 13 April 2017

We came here with high expectations based on friend's recommendations. They easily surpassed that. Everything is outstanding from the massage therapists to the pool attendants right through the trainers and instructors.
The programs draw you in to a stay that is full of healthy living, healthy eating, physical activity and total enjoyment! It works. You leave Chiva Som feeling completely renewed and invigorated.
The food is extremely healthy and ridiculously delicious! After 8 days eating their food you come home and really change your habits effortlessly.
At the beginning of our stay, there was a slight mix up which was, in fact, resolved quickly enough. Nevertheless, in addition, we were more than compensated by management! They take customer satisfaction very very seriously.
I have only praise for Civa Som and we are already looking forward to our next visit
Thank you, all of you

  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Lilly176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiva-Som-Management, General Manager at Chiva-Som, responded to this reviewResponded 14 April 2017

Dear Lilly176,

Thank you for sharing your experience and writing such a wonderful review. I will share this with our team as I am sure it will inspire them to continue to do the good work on every level. Your positive comments are much appreciated.
We hope your new habits and renewed enthusiam for looking after yourself will provide you with optimal health and wellness.
We look forward to welcoming you back.
Sheila McCann

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chiva-Som

Address: 73 / 4 Petchkasem Road, Hua Hin 77110, Thailand
Region: Thailand > Prachuap Khiri Khan Province > Hua Hin
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 232 Speciality Lodging in Hua Hin
Price Range: €1,053 - €3,424 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Chiva-Som 4.5*
Number of rooms: 54
Official Description (provided by the hotel):
Chiva-Som is a luxury health resort, combining international standards with Thai hospitality to deliver personal wellness programmes in a non regimented way. Everything we do focuses on a holistic approach to health that incorporates mind, body and spirit. ... more   less 
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Also Known As:
Chiva-Som Hotel Hua Hin
Chiva Som Luxury Health Hotel
Chiva Som Luxury Health Resort

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