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“Highly recommended”

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Chateau de Chine Hotel Hualien
Ranked #4 of 136 Hotels in Hualien County
Certificate of Excellence
Reviewed 1 May 2017

Being welcome when stepping in the lobby, a young plus professional team including bellboys and the front desk team. Yukiya at the front desk speaks English and Japanese as well, he sincerely listen to us and helped proactively to offer very good advices from transportations and travel planings which shown that he is very informative in his own job areas and the real needs of the first time travellers. Very clean and well organized hotel, the spa is a plus, should try it when staying. Kids will definitely love this as they have a lot functions ongoing for the little one.

Room Tip: Choose the theme rooms for kids
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  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank mcmagmcmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this reviewResponded 3 May 2017

Dear Guest,

Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon.

Sincerely,
CHATEAU de CHINE Hualien GM
Claudia Cha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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13 - 17 of 1,625 reviews

Reviewed 28 April 2017 via mobile

Stayed here for one night in the Jimmy themed room. The staffs here are extremely friendly. Happy forest is a blast for kids, my daughter loved it. Room is clean without doubt. I would definitely stay here again.

Stayed: April 2017, travelled with family
Thank Jerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this reviewResponded 30 April 2017

Dear Guest,

Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon.

Sincerely,
CHATEAU de CHINE Hualien GM
Claudia Cha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2017 via mobile

We stayed here for three nights. The hotel offers free shuttle bus from the train station. They are very family friendly and offer free crib and bathtub, also baby shower gel and body lotion. The room is not very big but with everything inside. The staffs were very friendly and helpful. When we decided to rent a car, they helped us arrange one rental car company and hotel provided us a car seat for free of use. Although the location is a bit far from the center, but with car is around 5-10 mins driving distance which is very acceptable. In general, if we want to go to hualian again with our kid, I will definitely consider staying in this hotel again.

Stayed: April 2017, travelled with family
Thank Evelynliu625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this reviewResponded 30 April 2017

Dear Guest,

Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon.

Sincerely,
CHATEAU de CHINE Hualien GM
Claudia Cha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017

We checked in on 17 April 2017 and checked out on 19 April, 2017. The beauty of this hotel and amazed us is their excellent customer service. Each and every person are fantastic at the front counter and concierge.. They work as a team. Location is good, breakfast has variety, room and beds are good. We had a wonderful stay at this hotel. This is a good 4 star hotel not 5 star, however, customer service is above 5 star.

Stayed: April 2017
Thank ahmeddewan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this reviewResponded 24 April 2017

Dear Guest,

Thank you very much for your wonderful review, we are more than happy that you enjoyed our service during your stay with us. Please be informed that we obtained five star hotel honor since from 2013, and we Provide a hundred percent five star service for our guest. Hence, we are most welcome for you and your family coming again. Hope to see you very soon.

Sincerely,
CHATEAU de CHINE Hualien GM
Claudia Cha

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Reviewed 17 April 2017

Room size are in a small scare, bathroom facilities are just average however its clean. Hualien town is never too far from this hotel, staffs are friendly and eager to provide visitor guide and helping hand.

The hotel is more cater toward parents with children market with cartoon features and a rather nice playroom with full fun facilities.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank yoong w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this reviewResponded 18 April 2017

Dear yoong w,

Thank you for your stay at CHATEAU de CHINE Hualien and sharing your review. Great thanks for your compliment. We sincerely look forward to having your return soon.

Sincerely,
CHATEAU de CHINE Hualien GM
Claudia Cha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau de Chine Hotel Hualien

Address: No.2 Yongxing Road, Hualien City, Hualien County 970, Taiwan (Formerly Chinatrust Hotel Hualien)
Phone Number:
Region: Taiwan > Hualien County
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 136 Hotels in Hualien County
Price Range: €57 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Chateau de Chine Hotel Hualien 4.5*
Number of rooms: 197
Official Description (provided by the hotel):
Chateau de Chine Hotel Hualien is the first international resort hotel in Eastern Taiwan which features the environmental concept of “green hotel,” featuring ecological, energy-saving, carbon-reducing and health-oriented green architecture. The 11-story hotel has 197 elegant rooms where beautiful natural scenery can be taken in from all sides—the vast blue Pacific Ocean to the east, the rolling greens of Central Mountain Range to the west, the Coast Ranges to the south, and the view of the Suhua cliffs to the north. Situated near the Hualien Port and Hualien Cultural Center, guests will find easy access to a wide range of activities in the Taroko Gorge and Eastern seafront. Jimmy, Taiwan famous artist, presents his magic world in Chateau de Chine and share the same concept-hug, love, and sharing.We invite everyone with open arms to embrace without a word, to exchange and deliver care, support, thanks, and many other positive energy. Througout the hotel corners, Jimmy’s installations and embrace story will quietly involved in your journey, we wish to recall your every touching moment and see your smile in Chateau de Chine Hualien. ... more   less 
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