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All reviews rooftop pool beautiful rooftop negombo beach trip in sri lanka calm place nice hotel lewis place recommend this hotel room was clean two nights close to the airport
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Reviewed 5 May 2018 via mobile

Stayed there for 2 nights.

Nice hotel near the beach, but little bit far away from main restaurant lane and negombo beach is also approx 750 mtrs.

Swimming pool on the roof is nice and clean.

All in all good experience.

Same price better options available near the main area.

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank SyedKaukab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 March 2018

Our solitary motive of complaining is to ensure that the hotel management re-look at their business ,as a business of hospitality instead of being hostile to the guests in covering your shortcomings in vain accusations to your disgruntled customers.
These were the shortcomings we observed,
1)Room was reserved through Booking.com,unsatisfactory ,not reliable and not credible.
2)On arrival to the hotel,room not available.After much deliberation , a Suit room offered
3) So Called Suit room is not up to the standard.There were 4-5 times power failure within the room in that short span of an 1.5 hours.Bathroom were of substandard.Abominable, may we say.
4)On complaining, the officer who arrived met us out side hadn't decency of excusing himself prior to entering our room.Thereafter he even had the audacity of accusing and arguing with my Husband of we been incompetent of using the room.
5)On account of this heated argument our monies were refunded.
6)We like to place on record, from a Hospitality business point of view , This is BAD BUSINESS ETHICS.

Room tip: Really bad rooms
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank malkiwijeratne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shehan F, Front Office Manager at Royal Castle, responded to this reviewResponded 21 April 2018

Thank you taking you time to point out the shortfalls that you have observed on Tripadvisor, We will definitely take immediate action to rectify the shortfalls. Meanwhile we are glad that we were able to give you a full refund for your booking.

At the time we have only had twin rooms available instead of he double room that you booked on booking.com which I presume escalated to this negative experience.

I am quite disappointed that despite our efforts to make your stay comfortable, we have not been successful in doing so. Please accept our sincere apologies again. We are taking steps to rectify the shortfalls you have highlighted and are confident that these steps will enable us to serve our guests even better going forward.

Thank you once again for sharing your thoughts with us since constructive feedback such as yours can only facilitate us to continually improve the services and facilities we offer.

We hope the full refund we provided made the situation a little better. We do look forward to an opportunity in welcoming you and your Husbond back soon to restore your faith in us.

Ayubowan

Shehan Fernando
Front Office Manager
Royal Castle Hotel
Negombo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2018

When booking this property we knew we were getting a deal but to be honest for roughly £25 a night for a Superior Double Room we were allocated we were happy on arrival and each day the bedroom was serviced and cleaned.

Maureen on reception was very helpful and polite and although certain areas of the property were very tired and in need of TLC it was fine.

WIFI although complimentary is not brilliant but suffices

It’s a shame as the roof terrace on the 3rd floor offers a delightful swimming pool but the decking and pool tiles do need a good clean and update and the outdated bar with empty bottles looks tacky ...If the owners just made a few changes this property could be lovely and busy but as with the rest of Negombo most places seem in need of refurbishment or are pristine but not kept up to standard.

I would highly recommend here for budget conscious travellers as its central and nearby to Negombo Beach and numerous bars, restaurants & shops

Room tip: Superior Doubles are fine
Date of stay: March 2018
Trip type: Travelled as a couple
1  Thank paulsF1068UB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 February 2018

Myself along with few office colleagues were there for 2 nights last few weeks and I can recommend this as a very good hotel. It comprises roof top relaxing area, roof top poop, restaurants, pub and good conditioned rooms. It values for your money and I would say rates are very reasonable for their facilities.

Room tip: 3rd floor is the best
Date of stay: February 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank 768nandanab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 February 2018

My room was clean and well presented. The aircon worked (!) it had a fridge and was well positioned for the beach and nightlife. For the money, it was a great choice. The only issue was that at the time the wifi only worked in the reception area and not the rooms, so best to check if this is important to you.

Date of stay: January 2018
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank ChrisR169
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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