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All reviews free shuttle times union center train station room was clean cinnamon rolls hudson river shuttle service hi express the hotel offers close to downtown walking distance free breakfast albany downtown light sleeper new york flat screen pool and hot tub
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Reviewed 21 October 2017 via mobile

Stayed overnight at this venue on our travelling thru USA & Canada just recently.
This particular holiday inn has been renovated by the company to very comfortable standard as we found out when we went to our allocated room.
Room was very comfortable with plenty of room available including a fridge & coffee facilities for us.
Two beds were extremely comfortable with plenty of pillows on each, wardrobes had plenty of hanging space too.
Bathroom was tidy with plenty of towels available for use, and the usual shampoos & conditioners too.
Breakfast was in a large dining area on the ground floor.
Food available was of a good quality :- cereals, yoghurts, fruits, juices, breads & plenty hot beverages too.
Very well run cafe everything fresh.
Recommend this place for an overnight stay.

Stayed: October 2017, travelled as a couple
Thank style7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_Albany, General Manager at Holiday Inn Express Albany-Downtown, responded to this reviewResponded 24 October 2017

style7,

Thank you so much for your comprehensive review, we truly appreciative your highly regarded recommendation.

Tom Rivera
General Manager
gmalbany@dchotelsinc.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017 via mobile

I stay at Holiday Inn Express when traveling because you know what to expect. Well, usually.

Yes, the most important thing to me is that the room is clean, and indeed, my room was clean and fresh. Critical.

However, when I travel I always hit the gym in the morning and also frequently rely on the small business center area for last minute meeting preparation.

That's where this hotel needs to improve.

The gym had a TV mount on the wall, but no TV. No towels (yuck!). All though after asking the morning staff they unlocked the pool room to grab a few. The gym didn't have any wipes (or an indicator they were just out) for the equipment (double yuck). The gym. Also had carpet (gross) and was set to heat.

Fast forward to a hair dryer that was completely broken and fell apart. Housekeeping wasn't in yet, so I was left to come up with my own solutions eventually getting a staff member to go into an unoccupied room to get me a replacement.

Add to that the limited capacity to let me print because they were almost out of paper for their own office left me less than satisfied.

The front desk staff certainly did their best to address each concern as it arose, and they did well, but these are things that management should be addressing/preventing.

Stayed: October 2017, travelled on business
1  Thank dianehleonard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_Albany, Front Office Manager at Holiday Inn Express Albany-Downtown, responded to this reviewResponded 22 October 2017

Diane L,

Sounds like you were trying very hard to be our customer, and more than patient with the staff as they were not prepared to handle these issues, coupled with these minor problems happening in the first place.

Please get in touch with me, I want to make things right.

Harsh Patel
Front Office Manager
fdalbany@dchotelsinc.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

Large quiet clean room. Free parking.Breakfast OK but no gluten free bread.Some staff could not understand English very well.Good stock of snack food and drink in reception area.Good position for walking to Downtown.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank joebloggsSouthStaffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_Albany, Front Office Manager at Holiday Inn Express Albany-Downtown, responded to this reviewResponded 16 October 2017

joebloggsSouthStaffs

thank you for sharing and congratulations on the many badges you have achieved!

Harsh Patel
fdalbany@dchotelsinc.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2017

This past month was the first time I got to overnight in the newly renovated hotel, conveniently located in downtown near the Hudson River and highways. The hotel now has a "fresh' look about it, with a complete overhaul of the reception, business, and dining areas. The rooms, too, are comfortable, and the addition of flat screen televisions brings them to the current expectations of travelers. The breakfast menu hasn't changed, although there is now a separate room in which food is provided adjacent to a more casual dining and sitting area. What is still impressive is how quiet individual rooms are relative to other occupants either adjacent on the same floor or those above a room. It is very easy to get an undisturbed night's sleep in downtown Albany.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank LopingianTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_Albany, General Manager at Holiday Inn Express Albany-Downtown, responded to this reviewResponded 30 September 2017

LopingianTravels,

WoW! Fantastic review! Thank you for the detailed observation of our changes.

That tells me you have been a regular :)

Breakfast revamps are in the works!

Tom Rivera
General Manager
gmalbany@dchotelsinc.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017 via mobile

Arriving at this hotel after 14 hours of travel we were warmly welcomed and found our room to to be comfortable, stylish and very clean, having been recently refurbished. Easy to find, straight off the freeway which gave no concern at all regarding traffic noise. There is good parking and the city highlights are within easy walking. A good all rounder.

Stayed: September 2017, travelled as a couple
Thank Belle321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_Albany, General Manager at Holiday Inn Express Albany-Downtown, responded to this reviewResponded 30 September 2017

Belle321

Thank you so much for sharing this wonderful experience. We are so happy you enjoyed your stay!

Tom Rivera
General Manager
gmalbany@dchotelsinc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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