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All reviews two bedroom suite outdoor heated pool burner stove free breakfast hardwood floors traveling with kids breakfast room coffee pot full size refrigerator oatmeal extra towels crossgates mall overnight stay convenient location late at night short drive breakfast staff
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Reviewed 18 October 2017

Rooms are very small for an extend-a-stay and over priced. i would compare this to a motel6. Upon arrival there was trash on floor in room beside the bed a used straw, beer bottle cap, 2 smok vap canisters on bedside, trash still in bathroom can, 1 draw had old papers, trash stashed in it. kitchen is tiny can hardly turn around and only 1 spoon 1 knife 1 pan and 1 bowl. I am traveling for work to stay 2 mos one would think they would have put me in the larger 1 bd rm for that long of a stay but no i get the tiny studio. Then they over charge for pets i brought my service dog i was charged a fee per night and a hold fee.wtf why even say your pet friendly if you are going to over charge when they stay.
hallways dirty and old looking. Sad that Marriott has their name attached to this disgrace of a place. I will be searching airbnb to change to or the Double tree by Hilton at least they are more welcoming to my dog.
The exercise rm is 2 treadmills in a closet size room, the laundry has 2 machines very old and filthy. It is not walking distance to any restaurants or shops.

Room tip: Best tip- find another hotel or use airbnb
Date of stay: October 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Triage109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy W, General Manager at TownePlace Suites Albany University Area, responded to this reviewResponded 19 October 2017

Triage109

Thank you for your review. I do sincerely apologize that you were checked into a dirty room at your arrival. That should never happen especially at a Marriott property. I will talk to the Housekeeping Supervisor and discuss what happened. Thank you for staying with us and we hope that you will give us another chance in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

very nice location, but housekeeping is not acceptable. the front desk people were very nice, but the internet was not available in the rooms, the housekeeping is spotty and seems to be lazy. I didn't have room cleaning for 2 days, and their excuse was that the sign was on the door except the sign was inside the room on the closet door.
the coffee pot was not cleaned and the toilet backed up.

Date of stay: October 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Betty O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim C, Manager at TownePlace Suites Albany University Area, responded to this reviewResponded 12 October 2017

Thank you for taking the time to review our hotel. I'm so sorry for the housekeeping issues. I shared your review with the housekeeping team during our morning meeting and they too send their apologies with a promise to better focus on the details.

Also, we are currently in the process of upgrading our internet to more than double our Mbps. This project should be complete by the end of the month.

Again, our apologies.

Sincerely.

Kim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017 via mobile

We arrived late and had a nice comfortable stay at this hotel. Easy to get to. The room was clean. The area felt safe. My family and I had plenty of space with our 2 bedroom suite. Would stay here again for certain.

Date of stay: August 2017
Trip type: Travelled with family
Thank Lonnie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim C, Manager at TownePlace Suites Albany University Area, responded to this reviewResponded 12 October 2017

Thank you so much for your kind review! We hope to see you again on your next visit to Albany!

Sincerely,

Kim

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Reviewed 28 August 2017

Room was dirty (bathroom had hair, carpet was disgusting) Very little toilet paper on roll without extra and only 1 hand towel and two bath towels for a two room suite? Called down and asked for more towels. They asked if I could come get it. As soon as I came down the staff passed it on to another staff member and went off duty.

I would not recommend staying at this Marriott property.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank cageller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim C, General Manager at TownePlace Suites Albany University Area, responded to this reviewResponded 29 August 2017

Thank you for taking the time to review our hotel. We sincerely apologize for the room condition and staff service you received. The issues have been corrected and addressed so moving forward we can stop this from occurring. We greatly appreciate all feedback from our guests.

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Reviewed 27 August 2017 via mobile

During the check in. The front desk young lady was probably not in the mood doing this because she was chatting with another lady inside their office. She only told me that my room was in the other building. After the check in, she went into the office again and started talking, at this time I heard another dixk. I was so pissed to hear that. But I was in a hurry to do my work, didn't have time to argue this. I can only say, FIRE HER.

Date of stay: August 2017
Trip type: Travelled on business
Review collected in partnership with ASUS 6 Stub App Smartphone
Thank Chen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim C, General Manager at TownePlace Suites Albany University Area, responded to this reviewResponded 31 August 2017

Dear Chen V,
I am so very sorry for your unacceptable check in experience. I have addressed this with the entire front desk team to ensure this never happens again. Again, my very sincere apologies!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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