I was not very impressed with this hotel. It certainly has fallen behind the standard that I expected for a Best Western Hotel. The room was dirty. I do not know the last time they vacuumed under the beds or moved any furniture to clean but it must have been a long time ago. The tub did not drain. I said something to the front end staff and she told me when a maintenance person comes in she will have him check it out. We were getting ready to leave the hotel and did not want to wait any longer so I let the front staff know we did not want anyone in our room while we were gone. I ended up getting the water to drain by holding the plug up until all the water was gone. Before checking out of the hotel my wife checked our checking account and the double charged our bill which caused an overdraft charge on my account. I talked to the manager who fixed it but said he was unable to do anything about the overdraft charge. I asked him about compensating us and he said he could give us 3,500 Reward points but nothing more. His frustration was being revealed by his tone of voice and how he communicated with me. I told him I did not think that was a fair compensation because not only was I overcharged and had a overdraft fee but it also effects the relationship between me and my bank. I asked for the manager and he said he was the manager. I was told nothing about logging my complaint with anyone else except Nusair Bawla. I was less than satisfied by this person and how he handled me and the situation.
- Official Description (provided by the hotel):
- The Best Western Albany Airport Inn offers free WiFi, free parking, free full hot breakfast buffet, indoor heated pool, fitness center, onsite restaurant & lounge and 24-hour business center. Our free airport shuttle service is a nice bonus and will transport guests to and from the Albany International Airport, and any destination on Wolf Road based on availability. In addition, We also offer a park & fly program. Our renovated sleeping rooms & meeting rooms combined with affordable prices make us the best value in the area. One of the best features of our hotel is the location. We are within two miles of the colonie center mall, and 43 restaurants on the always popular Wolf Road. You will have no dificdulty finding something to do when you stay here. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Albany Airport Hotel Albany
- Albany Best Western