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“Great Value combinded with Service-Driven, 5-Star Staff made for a lovely stay.”

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Hilton Garden Inn Albany / SUNY Area
Ranked #10 of 50 Hotels in Albany
Certificate of Excellence
Reviewed 1 December 2017

I stayed at the Hilton Garden Inn this week for one night while on business. The hotel and amenities are just right for the price and the service was 5 stars!
The hotel lobby, restaurant, room and fitness center are very clean. The staff was very attentive and courteous. It was Ritz Carlton service yet friendlier. From check-in, to room service, to the friendly housekeeping staff to the morning restaurant team, I appreciated the lovely treatment.
I had read about the broken elevator the week prior so I chose a room on the 2nd level. The room was quiet, clean and had a great shower...and the elevators worked just fine!
I enjoyed a really nice Cobb Salad delivered by room service and a lovely hot breakfast the next morning. The big urns of coffee and tea in the lobby along with to go cups was a nice touch and much appreciated.

I hope the staff at the Hilton Garden Inn Albany/SUNY Area are proud of their hospitality and that the praise is shared by the management team.
Big kudos to all!

  • Stayed: November 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Makena7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 14 December 2017

Dear Makena7,

Thank you so much for your recent review! We appreciate your stay with us as well as your positive feedback. We will certainly share your great message with the team! We look forward to your next visit with us. Happy Holidays!

Regards,
Director of Guest Services - HGI Albany/SUNY

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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16 - 20 of 719 reviews

Reviewed 26 November 2017 via mobile

Amazing how quick a place can go down hill. This place does not deserve to have Hilton in name. I’ve never written a negative review of a hotel before. One elevator out of order entire 5 days, then I looked at previous review and it was out at least a week before. No hot water in shower despite 2 requests to fix only made it to lukewarm, and no offer of room change. Morning Breakfast was an absolute CLUSTER, four days and not once was there coffee in the urn for regular. One day my wife got her breakfast and I never did, she was done and I still didn’t have mine yet. On Thanksgiving they obviously thought it was more important to give staff off than feed customers so there was one cook and one waitress for a full house. Lots of empty platters, no coffee, essentially a sit down restaurant became self serve the entire stay.There seemed to be no adult supervision of staff. No silverware, no salt and pepper on tables, silverware on buffet was empty had to ask for silverware. The printer in business center didn’t work for 5 days. I’m a Hilton Diamond member which is highest tier of frequent guest program. If they treat a Diamond like this what will they do to someone who has no status. I’ll never go back!

Stayed: November 2017, travelled as a couple
Thank TEH3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 29 November 2017

Dear TEH3,

We appreciate you taking the time to review your recent stay with us, and thank you for your loyalty to Hilton as a Diamond Honors member. We would like to apologize for the issues you encountered during your visit. Please know that your feedback will be shared with our staff to improve our operations and make any corrections necessary to give guests a more comfortable stay. We certainly strive to provide better service than what you experienced, and we would like to express our deepest apologies as this is not the norm for our Hotel. If there is anything you would like to discuss or any additional feedback you have for us, please do not hesitate to contact a member of management at the hotel directly. Again, please accept our apologies for the issues you experienced during your visit.

Sincerely,

HGI Albany/SUNY Director of Guest Services

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Reviewed 26 November 2017

It was a fine stay until we got locked out of all four rooms Repeated trips to desk for re-set. We stayed over Thanksgiving night. Had a nice breakfast and the kids swam. Then we could not open (all four) rooms. It took over 20 minutes with kids who needed a bathroom

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Larry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2017

One working elevator which made using them a pain Limited room service menu with limited times there is also no lunch service available so I had to order from an outside vendor. Plus the noisy highway made it hard to sleep and I had to run the AC just to drown it out. Limited condiments for coffee in the morning as well.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank lauramJ517CK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAlbanySUNYGenMgr, Guest Relations Manager at Hilton Garden Inn Albany / SUNY Area, responded to this reviewResponded 21 November 2017

Dear lauramJ517CK,

Thank you for your recent stay with us and for taking the time to review your experiences. We appreciate your feedback and we would like to apologize for the issues you encountered during your visit. Please know that we reflect on your comments to improve our operations. We are saddened to hear that you were unable to have a comfortable sleep and we would like to express our deepest apologies. If there is anything you would like to discuss or any additional feedback you have for us please do not hesitate to contact a member of management at the hotel directly. Again, please accept our apologies for the issues you experienced during your visit.

Sincerely,

HGI Albany/SUNY Director of Guest Services

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Reviewed 14 November 2017

The hotel property and rooms were in very nice condition, well decorated and clean. The staff was courteous, professional and inviting. We had a great experience and will stay at Hilton Garden Inn again.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank T8430KGtoddc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Albany / SUNY Area

Address: 1389 Washington Ave, Albany, NY 12206-1009
Phone Number:
Region: United States > New York > Albany
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Albany
#3 Business Hotel in Albany
#4 Family Hotel in Albany
Price Range: €82 - €156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany / SUNY Area 3*
Number of rooms: 126
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Also Known As:
Hilton Garden Inn Albany / Suny Area Hotel Albany
Hilton Albany

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