As you walk in the hotel was more impressive than I imagined it would be. The reception staff were pleasant and efficient but we were extremely fortunate to have arrive about 30 seconds before a coach party turned up. Otherwise, I can imagine we would have waited to checkin for a very long time. During our stay which was just for one night, there were at least 2 more tour buses and the hotel became very packed. We had requested a room high up but got one below the reception. In any event the views were beautiful but we did not have a balcony so our enjoyment was limited. The room was a bit tired and in need of a makeover but it was adequate. The hotel internet did not work. I was told later that they are upgrading. The nicest part came with the insistence of Shuki who tried very hard to recompense us for our disappointments. He sent down coffee, cake, biscuits, sparkling water, coke and rang several times to ask if we were ok. It was nice of him to try to help. Being diabetic the cake experience was limited and most we left but I have to mention Shuki because he certainly tried his best. The hotel has a car park and frankly, for Tiberias, is a reasonably comfortable place to stay. I have booked to return in January and I only hope the internet is working by then and that Shuki is still there. I will bring extra diabetic pills so I can eat all of the cakes and see if this time I can get a room with a balcony.