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Reviews (1,013)
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All reviews business trip rooftop garden stayed here for three nights amazing rooftop mataram city lobby area a lot of variety complete facility fitness center front office staff comfortable room bubur ayam water palace business purposes wifi connection amazing hotel hotel facilities
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Reviewed 17 June 2022 via mobile

I got a chance to spend nights here at golden palace. It’s my first time here and i have a good time. I like the room especially the view from our window. The service is good. Maybe it would be nice if the variant of food served is added.

Date of stay: June 2022
Trip type: Travelled on business
Thank taniai947
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Golden Palace Hotel Lombok, Manajer Umum at Golden Palace Hotel Lombok, responded to this reviewResponded 24 June 2022

Dear Mrs. Tania,

Thank you very much for your feedback as it helps us to improve our service. We hope you enjoyed your stay with us and you were please with our service.
Also we hope you will choose Golden Palace Hotel again for you next visit to Lombok.

We welcome you to frequently visit our website to view new special offers and events.

Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2022 via mobile

Excellent service as soon as we walked in, with informative check in and we were asked if we needed help with our bags. The rooms were very clean and the bed was extra comfortable, had the best night's sleep ever. The food at the restaurant was amazing. All the staff are very friendly and very polite. thanks for a nice stay

Date of stay: June 2022
Trip type: Travelled with friends
Thank Yastuti
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Golden Palace Hotel Lombok, Manajer Umum at Golden Palace Hotel Lombok, responded to this reviewResponded 24 June 2022

Dear Mrs. Yastuti,

Thank you very much for your feedback as it helps us to improve our service. We hope you enjoyed your stay with us and you were please with our service.
Also we hope you will choose Golden Palace Hotel again for you next visit to Lombok.

We welcome you to frequently visit our website to view new special offers and events.

Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2022 via mobile

Stayed 3 nights in transit to Sambelia.
Staff were extra attentive to all my requests. No request was too much for them. Facilities were more than sufficient. Buffet breakfast was adequate. Did not use the pool facility which looked inviting with dining options around it. Would stay again here given the opportunity.

Date of stay: April 2022
Trip type: Travelled as a couple
Thank cal p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Golden Palace Hotel Lombok, Manajer Umum at Golden Palace Hotel Lombok, responded to this reviewResponded 21 May 2022

Dear Mr. Cal P,

Thank you very much for your feedback as it helps us to improve our service. We hope you enjoyed your stay with us and you were please with our service.
Also we hope you will choose Golden Palace Hotel again for you next visit to Lombok.

We welcome you to frequently visit our website to view new special offers and events.

Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2022 via mobile

Great service, breakfest buffer, wifi,
Soto Ayam and roof top view
Super comfortable sleep and panorama view
Staff is very smile and helpfull
Absolutelly worthy price
Location is in centre, easy to get anywhere in city

Date of stay: April 2022
Trip type: Travelled with friends
Thank majol374
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Golden Palace Hotel Lombok, Manajer Umum at Golden Palace Hotel Lombok, responded to this reviewResponded 21 May 2022

Dear Mr. Majol,

Thank you very much for your feedback as it helps us to improve our service. We hope you enjoyed your stay with us and you were please with our service.
Also we hope you will choose Golden Palace Hotel again for you next visit to Lombok.

We welcome you to frequently visit our website to view new special offers and events.

Regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2022 via mobile

Overall very good experience staying at affordable price hotel with good good, very strong wifi connection, very kind staffs, and good hotel facilities. Actually kinda have trouble with the water shower in room 519 but overall great!

Date of stay: March 2022
Trip type: Travelled with family
Thank rhainac2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Golden Palace Hotel Lombok, Manajer Umum at Golden Palace Hotel Lombok, responded to this reviewResponded 21 May 2022

Dear Mr. Rhainac,

Thank you very much for your feedback as it helps us to improve our service. We hope you enjoyed your stay with us and you were please with our service.
Also we hope you will choose Golden Palace Hotel again for you next visit to Lombok.

We welcome you to frequently visit our website to view new special offers and events.

Regards,
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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