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Reviews (799)
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All reviews mataram city amazing rooftop business trip complete facility buffet breakfast room facilities stayed for two nights water palace business purposes swimming pool i highly recommend this hotel very nice hotel local food recommended hotel affordable price nice breakfast nice stay
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8 - 13 of 799 reviews
Reviewed 7 January 2022 via mobile

Service: fast response from the staffs, fast checkin process, bellboy service available

Rooms: full amenities, daily change amenities, amenities might be changed for environment cause

Food and beverage: as usual, good breakfast, many kinds of food stations, restaurant staffs are very quick to respond.

CHSE: verified, clean.

Room tip: For non smoking travellers, avoid floor 9
Date of stay: January 2022
Trip type: Travelled on business
Thank Sahat G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Golden Palace Hotel Lombok, Manajer Umum at Golden Palace Hotel Lombok, responded to this reviewResponded 7 February 2022

Hello,

Warmest greeting from Golden Palace Hotel Lombok.
Thank you for choosing our hotel as your accommodation.
We will always improve the quality of our service and facilities to be better in the future.
And we really hope to see you again and stay at our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2021 via mobile

Best hotel for business! Cleanliness very good and the room is so large, spacious, clean, smells nice, and everything is so neat and prepared well. The service from front office staff was really warm and friendly. Definitely a place worthed to spend your business trip.

Date of stay: December 2021
Trip type: Travelled on business
Thank hasnani2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Golden Palace Hotel Lombok, General Manager at Golden Palace Hotel Lombok, responded to this reviewResponded 27 December 2021

Dear Mr. / Mrs. Hasnani ,

Warmest Greeting from Golden Palace Hotel Lombok..

We were delighted to be your chosen hotel during your stayed in Lombok. It has been our pleasure to served you. We feel grateful for all your comments regarding our service and property. Golden Palace Hotel Lombok will be delighted to serve you as a special guest. We are looking forward to have another opportunity to welcoming you. Thank you for staying with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2021 via mobile

One thing I like the most from this hotel is the cleanliness of the room. Linens and bed very clean and looks white. Shower amenities are complete and nice. Bathroom also very clean with fluffy towel that looks new. Along the room corridor also look clean even though the lighting was not bright enough. The building looks modern and simple with not too many ornaments. Overall this hotel is good for staying

Date of stay: November 2021
Trip type: Travelled on business
Thank NuntjiM
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Golden Palace Hotel Lombok, General Manager at Golden Palace Hotel Lombok, responded to this reviewResponded 27 December 2021
Google Translation

Kepada yang terhormat Nuntji,

Salam Hangat dari Golden palace Hotel Lombok..
Sungguh menyenangkan melayani Anda..

Atas nama seluruh tim hotel, kami ingin mengucapkan terima kasih telah berbagi pengalaman Anda yang paling berkesan bersama kami selama Anda tinggal di Golden palace Hotel Lombok.

Kami selalu bersemangat untuk mendengar ulasan positif, terutama jika itu datang dari mereka yang paling berarti – yaitu Anda. Ulasan Anda telah dibagikan dengan tim hotel sebagai cara penting untuk memahami bagaimana kami dapat terus memberikan pengalaman yang luar biasa.

Kami sangat menghargai Anda meluangkan waktu untuk membagikan ulasan Anda. Kami tunggu kedatangan Anda kembali.

Semoga hari Anda menyenangkan!

Salam Hangat,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2021 via mobile

My kids were very happy for having a fun weekend staycation at this hotel.
Comforting facilities, various menu at breakfast and most of all the warmest smile from each staff their met while stay here.

Date of stay: February 2021
Trip type: Travelled with family
Thank muslifaa2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Golden Palace Hotel Lombok, General Manager at Golden Palace Hotel Lombok, responded to this reviewResponded 27 December 2021
Google Translation

Kepada yang terhormat Muslifa,

Salam Hangat dari Golden palace Hotel Lombok..
Sungguh menyenangkan melayani Anda..

Atas nama seluruh tim hotel, kami ingin mengucapkan terima kasih telah berbagi pengalaman Anda yang paling berkesan bersama kami selama Anda tinggal di Golden palace Hotel Lombok.

Kami selalu bersemangat untuk mendengar ulasan positif, terutama jika itu datang dari mereka yang paling berarti – yaitu Anda. Ulasan Anda telah dibagikan dengan tim hotel sebagai cara penting untuk memahami bagaimana kami dapat terus memberikan pengalaman yang luar biasa.

Kami sangat menghargai Anda meluangkan waktu untuk membagikan ulasan Anda. Kami tunggu kedatangan Anda kembali.

Semoga hari Anda menyenangkan!

Salam Hangat,

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2021 via mobile

Looking for hotel in Mataram and find this hotel. I got early check in, and it’s really helpful. nice breakfast, mostly Indonesian food. My room was in 3rd floor and get view of mountain. Really good experience here ! Highly recommended !

Date of stay: October 2021
Trip type: Travelled with friends
Thank ericoffe
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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