I reserve rooms thru mercure batam offical website, we received a confirmation email that rooms has been reserved. When we arrived, system shows our reservation did not went thru. The reservation staff mention tha our payment never get thru and our reservation has been cancelled. If only us facing this issue i undsrstand but few of them facing the same issue when i discuss with other guests. We went to talked to the manager, he charge us 1 room 2 queen size bed for SGD100+++ but website shows $70+. He told us to adjust the first day and second day he will give us two rooms for 4 person but the next day his body language and tone is very rude. Then we decide to leave from mercure and went to stay in some budget hotel. Around 8am half of the breakfast finished, they should well prepared due to public holiday. I went to mercure few times and i recommend my friends to go there but after this incident. I decided not to go there anymore due to rude manager and service is very bad.
- Official Description (provided by the hotel):
- Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Batam Hotel Batam