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“Nice Stay”
Review of Mercure Batam

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Mercure Batam
Ranked #51 of 101 Hotels in Batam
Reviewed 24 July 2016

Took 3 rooms and Stayed for 1 night. It located near to Nagoya Hill Mall. But you can consider taking a cab (50,000 Rupiah) if you lazy to walk to the mall. Free-Wifi in rooms and lobby.

We requested to change a room because we dont like the room with "smoking" smell. Maybe the previous person over-smoked in the room? The staff is helpful and polite. Another room was arranged quickly for us. Other rooms are great.

The bed is comfort and the room is spacious and clean. Personally I think the toilet is good although it looks abit old. It worth with the price.

The breakfast was great with plenty of varieties. Long breakfast hour from 6-10am.

The hotel also comes with Swimming Pool, Gym Fitness and Sauna Facilities. Too bad we didnt get to try it due to time limitation.

I will definitely come back to this hotel if I'm visiting Batam again. Strongly recommend to everyone. :)

This hotel is definitely worth with price and better than many 4-stars hotel at other places.

Room Tip: Asked for non-smoking room if needed
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  • Stayed: July 2016, travelled with friends
    • Value
    • Rooms
    • Service
Thank RegineSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear RegineSK,

Warmest Greetings from Mercure Batam.

We would like to thank you for your time to provide feedback regarding your stay with us at Mercure Batam.

Best Regards,

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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22 - 26 of 338 reviews

Reviewed 6 July 2016

I always stay at this hotel during my trip to batam. everything was gd juz tt the rooms need some refurbishment to be done. other den that everything was great. the staffs are friendly and they offered me my welcome drink during my check out as it was missed when i checked in

  • Stayed: July 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Jason E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear Jason E,

Warmest Greetings from Mercure Batam.

Thank you for your time to write us feedback about your stay.

Best Regards,

Gompar Panjaitan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2016

Stayed 2 nights. Room was comfortable and service was good. Breakfast spread was so so but can't complain for the price we paid. Wish they had real fruit juice instead of sugared drink. Limited variety of bread. Location is not ideal but a short taxi ride away. The free shuttle service to shopping mall should be provided in the morning instead of once in the afternoon.

  • Stayed: June 2016, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank leticiaSpore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear LeticiaSpore,

Thank your for your time to provide comments about your stay at Mercure Batam.

Best Regards,

Gompar Panjaitan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2016

Made a last-minute decision to travel to Batam and booked via my Accor account. Emailed Mr Panjaitan to assist in arranging early check-in and newly-renovated room at higher floor and the quiet corner of the corridor. Appreciated his help to enable my early check-in to be smooth (less than 1 minute at counter, because the staff has prepared everything for me).

Newly-renovated room was certainly better than the older room. Wooden floor was better than the carpeted floor. Bed was comfortable, but produced creaky sound once in a while. Bathroom was clean and nice. However, the water pressure and flow from the shower head was inconsistent - unsure if it was due to the higher floor.

The staff who transported the hotel guests were polite and friendly. Helped another guest carried their shopping bags to the van during pick-up at the mall. Reception counter staff were friendly and attentive to the guest's needs and requests.

A simple 3-star hotel that seeks to provide a pleasant stay for the hotel guests. :)

  • Stayed: June 2016, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank bennyvectra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear Bennyvectra,

Warmest Greetings from Mercure Batam.

Thank you for your time to provide feedback regarding your stay.

It is always a pleasure to read such a positive feedback, and I will share it with my team as to motivate them to improve our service.

Best Regards,

Gompar Panjaitan
General Manager

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Reviewed 8 June 2016 via mobile

These are my 4th stay at Mercure. First 3 stay are on business. Booked Non Smoking Room but provided Smoking Room. Way below expectation. As these was family trip. Other issue are the pool side only allow each room 2 towels. I bring 2 children along. End up we bring the towel from the room. I share photo of guest never return towels. He control the input but never execute the process. Surrond the hotel have KFC and PIZZAHUT. Mercure are located between the BCS MALL and NAGOYA HILL. Mercure have refurbish the sofa, install glass panel beside bathtub. The gym room are very unclean. The user are without wearing cloth and use the gym equipment. Refer photo.

Stayed: June 2016, travelled with family
Thank Property W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear Propertystudent8,

Warmest Greetings from Mercure Batam.

Thank you for your time to write us your feedback.

We took your comments into corrective actions.

Best Regards,

Gompar Panjaitan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Batam

Address: Jl. Raden Patah 12, Riau Islands Province 29432, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #51 of 101 Hotels in Batam
Hotel Class:3 star — Mercure Batam 3*
Number of rooms: 159
Official Description (provided by the hotel):
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 
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Also Known As:
Mercure Batam Hotel Batam

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