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“Mercure revisited”
Review of Mercure Batam

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Mercure Batam
Ranked #49 of 99 Hotels in Batam
Reviewed 8 June 2016

I had last stayed at this hotel more than 6 years ago. It was a decent hotel but it was slightly further away from the Nagoya area. For a while back then, it was difficult to get rooms as it was quite popular then. That too was a factor in choosing other hotels. So for a change this time, I tried it again.
It was school holidays in Singapore so I expected lotsa families but there wasn’t as many as I had expected. It was fairly interesting to see the hotel again. Staff were friendly and polite. Front desk check in was efficient, handled by Emily. Check out was similar handled by Mr Vicky.
In the past, the hotel only had wifi on the ground floor. This time every room had wifi which was very convenient. Good job.
Sadly the fish tank was empty when I checked in but next morning it had some tropical aquarium fish put in there. I wonder what was the story.

I had asked for a smoking room with a window. It was spacious and clean.

Breakfast was decent, but not refilled as quickly as I would have wanted. But these things happen. In the past the breakfast was really good value for money. Now it was just average.
The pool was clean but overrun with noisy kids. On the same floor was a small spa. But please don’t expect too much. I you keep your expectations low, and just want to spend a couple of peaceful hours for massage, nothing spectacular, then its alright. That is precisely what I did. The gym was alright too.
I wouldn't mind going to stay there again and see if it gets better. No major complaints as yet!

Room Tip: Try not to get a room with a pool view. It will be very noisy.
  • Stayed: June 2016, travelled solo
    • Location
    • Cleanliness
    • Service
Thank robbiel2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear Robbiel2005,

Warmest Greetings from Mercure Batam.

Thank you for your time to give us feedback about your stay at Mercure Batam.

We look forward to welcoming you back and hope that you will always Feel Welcome here in Mercure Batam.

Best Regards,

Gompar Panjaitan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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27 - 31 of 338 reviews

Reviewed 31 May 2016

Value For Money. Would stay here again. The room is very spacious, clean, comfortable & cozy. Hotel is just next to 24hrs Indomaret .. easy to get anything. Location wise is not that bad. Need to get a driver to get around as public taxi is hard to find in Batam.

  • Stayed: May 2016, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank mshahrizal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear Mshahrizal,

Warmest Greetings from Mercure Batam,

Thank you for your time to write us your feedback regarding your stay at Mercure Batam.

We look forward to welcoming you back and hope that you will always Feel Welcome at Mercure Batam.

Best Regards,

Gompar Panjaitan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2016

A seemingly quiet location away from the main tourist belt area of Batam... Lovely area as it gives one a glimpse of the locals abode of their daily activities when u have a walkabouts in the evenings.....

Room Tip: Take lower floor to avoid sunrise (heat)
  • Stayed: April 2016, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Mikehen7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear Mikehen7,

Warmest Greetings from Mercure Batam.

Thank you for your time to provide us your feedback about your stay.

Best Regards,

Gompar Panjaitan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2016

Hotel still doing renovation and upgrade the room, but for me it was always a great to be back in this hotel, i am not sure how many times i am back to this hotel with friends to celebrate birthday or gathering with my extending family.
I always enjoy the food in their restaurant overall i love stay here exspecially the new room .The best is all the staffs are very attentive.
Waiting to my next stay in this hotel again

Room Tip: request for the new room if available
  • Stayed: May 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Juvita007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear Juvita007,

Warmest Greetings from Mercure Batam.

Thank you for your positive feedback about your stay.

Looking forward to welcome you and hope that you will always Feel Welcome here at Mercure Batam.

Best Regards,

Gompar Panjaitan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2016 via mobile

This is an old property, but meet all the basic requirement of Accor standard.

Overall my stay is great with great service as well. The property is old, but they trying to renovate all the guest room as well as facilities that available.

Our stay meet standard accor that show the warmest hospitality and service standard. Thanks to Alif who checked in and out us. He doing that for under 5 minutes and with warm smile and hospitality.

Breakfast is okay for 3+ star hotel. But, don't expect for american breakfast. Almost of the menu is Indonesian. But its a great chance to trying local dishes.

Tips: dont be be afraid of people who offer you taxi service. The driver is friendly enough to drive us around the batam. And the rate is good value for money. But, looks like its 3th party of the hotel, hotel didn't want to responsible for anything. When we asked the price for going yo batam centre seaport, the front desk agent didn't want to answer our question. She said i don't know and please ask the driver directly. But its okay since they don't to responsible. But it need to be improve by hotel. Guest need is safety aspect from hotel.

Overall is great and i will back to this hotel when I am in Batam for leisure or business trip. I cannot wait for experience the new renovated room and other facilities. Mr. Panjaitan, you did a great job for running the hotel as well as train you staff.

Stayed: May 2016, travelled with family
Thank Papz88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear Papz88,

Warmest Greetings from Mercure Batam.

Thank you for your feedback about your stay and experience.

We took your comments into consideration for our improvements.

We look forward to welcome you back and hope that you will always Feel Welcome.

Best Regards,

Gompar Panjaitan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Batam

Address: Jl. Raden Patah 12, Riau Islands Province 29432, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #49 of 99 Hotels in Batam
Price Range: €40 - €41 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Batam 3*
Number of rooms: 159
Official Description (provided by the hotel):
Batam City…feels the vibrant of real modern new urban city,Meet the Mercures…a hotel with local color and distinctive style,The real modern new urban city experience - Batam Island known for its free trade zone area as part of the Sijori Growth Triangle (Singapore Johor Riau) is located 20 km (12.5 miles) off Singapore's south coast and 45 km from Johor, Malaysia. Shipbuilding and electronics manufacturing are major industries at the beginning, now tourism, hotels and resorts start to grow and the biggest community on the island is Nagoya. Mercure Batam, a hotel with local color and distinctive style, located at the central business district of Batam Island, Nagoya; with easy access to Airport, International Ferry Terminals, Shopping Malls and Tourist Attractions.The perfect blend for business and leisure - Mercure Batam with 8 storeys building offer 159 fully refurbished spacious, modern and comfortable rooms with wooden interior and modern facilities. All hotel rooms feature key card lock, electronic safety box and CCTV covering almost in all public spaces for security, centralized air conditioning, high speed internet and Wi-Fi access, satellite channels TV, bathtub/shower with hot and cold water, IDD telephone line, mini bar, coffee making facilities and 24 hours in room dining service. We offer 5 meeting rooms and 1 ballroom, business center, health club/gymnasium, spa/massage, sauna, steam room, whirlpool, and outdoor swimming pool.Flavors and cozy - Famous in tastes and warm ambience, our Casaluna Restaurant offers a wide range of a la carte dishes from East to West and original local cuisine with authentic recipes. Or just simply relax in our Pillars bar and lounge with Cups and Tastes enjoying live music in the evening. ... more   less 
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Also Known As:
Mercure Batam Hotel Batam

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