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Reviews (338)
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29 - 34 of 338 reviews
Reviewed 13 May 2016

Hotel still doing renovation and upgrade the room, but for me it was always a great to be back in this hotel, i am not sure how many times i am back to this hotel with friends to celebrate birthday or gathering with my extending family.
I always enjoy the food in their restaurant overall i love stay here exspecially the new room .The best is all the staffs are very attentive.
Waiting to my next stay in this hotel again

Room Tip: request for the new room if available
  • Stayed: May 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Juvita007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear Juvita007,

Warmest Greetings from Mercure Batam.

Thank you for your positive feedback about your stay.

Looking forward to welcome you and hope that you will always Feel Welcome here at Mercure Batam.

Best Regards,

Gompar Panjaitan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2016 via mobile

This is an old property, but meet all the basic requirement of Accor standard.

Overall my stay is great with great service as well. The property is old, but they trying to renovate all the guest room as well as facilities that available.

Our stay meet standard accor that show the warmest hospitality and service standard. Thanks to Alif who checked in and out us. He doing that for under 5 minutes and with warm smile and hospitality.

Breakfast is okay for 3+ star hotel. But, don't expect for american breakfast. Almost of the menu is Indonesian. But its a great chance to trying local dishes.

Tips: dont be be afraid of people who offer you taxi service. The driver is friendly enough to drive us around the batam. And the rate is good value for money. But, looks like its 3th party of the hotel, hotel didn't want to responsible for anything. When we asked the price for going yo batam centre seaport, the front desk agent didn't want to answer our question. She said i don't know and please ask the driver directly. But its okay since they don't to responsible. But it need to be improve by hotel. Guest need is safety aspect from hotel.

Overall is great and i will back to this hotel when I am in Batam for leisure or business trip. I cannot wait for experience the new renovated room and other facilities. Mr. Panjaitan, you did a great job for running the hotel as well as train you staff.

Stayed: May 2016, travelled with family
Thank Papz88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear Papz88,

Warmest Greetings from Mercure Batam.

Thank you for your feedback about your stay and experience.

We took your comments into consideration for our improvements.

We look forward to welcome you back and hope that you will always Feel Welcome.

Best Regards,

Gompar Panjaitan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2016 via mobile

Stayed here for two nights.

Friendly service, helpful staff. When I checked in, they couldn't find my booking (booked from Accor Hotel web site), but problem solved in a very short time.

Since the hotel is in old architecture design, the building looks a bit "dated", nothing fancy about the lobby too. BUT, the good side is the room is quite big, and the hotel team has maintained it quite good, it was clean and cosy. More importantly, with such a price you can get a bathtub!

Breakfast is nice, like a little highlight of Indonesian breakfast. Room service is 24 hours and is tasty!

Location is not like "everything within walking distance", but it is just a few minutes taxi trip to Nagoya Hill area.

They are undergoing renovation, will definitely try their new rooms in the future.

Stayed: April 2016, travelled solo
Thank Choong Wai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear Choong Wai S,

Warmest Greetings from Mercure Batam.

Thank you for your time to give us your feedback about your stay.

We look forward to welcoming you back and hope that you will Feel Welcome in Mercure Batam.

Best Regards,

Gompar Panjaitan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2016

This hotel is located in the city center with standard facilities. There are two lifts but only one operating. standard room facilities and advice me the hotel had to replace obsolete equipment (example: water boiler)

This hotel is located quite close to the road, a few times I was awakened by the sound of a vehicle with a noisy exhaust

facilities in the lobby also had to be replaced, the chairs in the lobby is outdated and uncomfortable.

  • Stayed: April 2016, travelled on business
    • Value
    • Location
    • Service
Thank Akbar I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear Akbar I,

Warmest Greetings from Mercure Batam,

Thank you for your time to provide us your constructive feedback about your stay.

Several corrective actions have been taken into place, to improve our service quality and allow our Loyal member to always Feel Welcome.

Best Regards,

Gompar Panjaitan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2016 via mobile

Pros: got the room which just got renovated, the old carpet change to parquet, value for money, good location, stable internet

Cons: old small elevator, finishing of new renovation is horrible, some stain on ved sheet (they should buy new sheets, new renovation means you may should change all your linen too), doorman keep busy on internet corner rather than open the door for the guest

Stayed: April 2016, travelled with family
Thank Shinta P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Batam, General Manager at Mercure Batam, responded to this reviewResponded 14 November 2016

Dear Shinta P,

Warmest Greetings from Mercure Batam,

Thank you for your time to give us your feedback about your stay.

Best Regards,

Gompar Panjaitan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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