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All reviews harris hotel budget hotel swimming pool same building cheap price side by side chicken porridge breakfast area train station internet speed helpful staffs mini market strategic location plus point small room business trip comfortable stay
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Reviewed 19 October 2018 via mobile

Small but clean room. With standard facility of mineral water, shampoo n soap. Didnt see th slippers in the room but saw other guests using it. AC is chilly. Breakfast is ok...with vegetables.. honey chicken n fried egg. At 8am...chicken porridge already gone...just yellow watermellon to watering mouth after meals. Tea is hot and nice. #yulius was a friendly waiter..quick to clean the dishes.

Date of stay: October 2018
Trip type: Travelled with family
Thank Yasinda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at POP! Hotel Gubeng Surabaya, responded to this reviewResponded 20 October 2018

Heya!

Dear Yasinda B,

Warmest greeting from POP! Hotel Gubeng Surabaya..

First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay.

We are happy to know that you enjoy your stay with us. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement.

Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future.

Have a Poppin' Day

Harry Permana Putra
Asst. Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2018

Stayed here for business trip 2nd time.. Really bad experience this time. Cockroaches on the room. Wifi is also very bad... cmon at this day and age they don't even provide decent wifi... shower is also dirty, and terrible breakfast with little food choices..

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank devidsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at POP! Hotel Gubeng Surabaya, responded to this reviewResponded 19 October 2018

Heya!

Dear Devid K,

Warmest greeting from POP! Hotel Gubeng Surabaya..

Thank you for your recent stay with us and also for spending some times to review us on TripAdvisor.

POP! Hotel is a modern and stylish budget hotel, managed by TAUZIA Hotel Management, where the guest can have a "hassle free" stay. We thank you for some constructive comments mentioned, we will constantly work on it.

We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement.

Once again, thank you very much and we look forward to welcoming you back soon in POP! Hotel Gubeng Surabaya.

Have a poppin' day!


Harry Permana Putra
Asst. Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2018

there was an earthquake while I was staying there. stayed at 17th floor had made evacuation process difficult. luckily no harm caused by the earthquake.I had a room straight off the elevator which made a little noise every time people come and go.but overall it's an average exp staying in POP except the cheap price and access to Harris Swimming Pool.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ShantyOng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at POP! Hotel Gubeng Surabaya, responded to this reviewResponded 19 October 2018

Heya!

Dear Ms. Shanty Ong,

Warmest greeting from POP! Hotel Gubeng Surabaya..

First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay.

We are happy to know that you enjoy your stay with us. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement.

Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future.

Have a Poppin' Day

Harry Permana Putra
Asst. Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018

The room was so clean and their staff are friendly. Check in and Check out process was so smooth. The reception was nice and fully information about places of interest in Gubeng.Thank you for the hospitality POP!Hotel Gubeng....

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Milka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at POP! Hotel Gubeng Surabaya, responded to this reviewResponded 19 October 2018

Heya!

Dear Ms Milka M,

Warmest greeting from POP! Hotel Gubeng Surabaya..

First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay.

We are happy to know that you enjoy your stay with us. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future.

Have a Poppin' Day

Harry Permana Putra
Asst. Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018

The room is very comfortable, but the problem is the air conditioning. It was not really good, I need to wait for a long time until the temperature gets cold. It seems like the air conditioning needs some repair or maintenance

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jeremia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at POP! Hotel Gubeng Surabaya, responded to this reviewResponded 19 October 2018

Heya!

Dear Mr. Jeremia_trs,

Warmest greeting from POP! Hotel Gubeng Surabaya..

First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay.

We are happy to know that you enjoy your stay with us. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement.

Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future.

Have a Poppin' Day

Harry Permana Putra
Asst. Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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