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All reviews harris hotel budget hotel same building swimming pool small bathroom train station cheap price free shuttle great place to stay comfy bed nice hotel strategic location recommend this hotel nice breakfast stayed for nights nice room hot water
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Reviewed 4 weeks ago

Stayed here for business trip 2nd time.. Really bad experience this time. Cockroaches on the room. Wifi is also very bad... cmon at this day and age they don't even provide decent wifi... shower is also dirty, and terrible breakfast with little food choices..

  • Stayed: October 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Devid K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at POP! Hotel Gubeng Surabaya, responded to this reviewResponded 3 weeks ago

Heya!

Dear Devid K,

Warmest greeting from POP! Hotel Gubeng Surabaya..

Thank you for your recent stay with us and also for spending some times to review us on TripAdvisor.

POP! Hotel is a modern and stylish budget hotel, managed by TAUZIA Hotel Management, where the guest can have a "hassle free" stay. We thank you for some constructive comments mentioned, we will constantly work on it.

We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement.

Once again, thank you very much and we look forward to welcoming you back soon in POP! Hotel Gubeng Surabaya.

Have a poppin' day!


Harry Permana Putra
Asst. Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

there was an earthquake while I was staying there. stayed at 17th floor had made evacuation process difficult. luckily no harm caused by the earthquake.I had a room straight off the elevator which made a little noise every time people come and go.but overall it's an average exp staying in POP except the cheap price and access to Harris Swimming Pool.

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ShantyOng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at POP! Hotel Gubeng Surabaya, responded to this reviewResponded 3 weeks ago

Heya!

Dear Ms. Shanty Ong,

Warmest greeting from POP! Hotel Gubeng Surabaya..

First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay.

We are happy to know that you enjoy your stay with us. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement.

Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future.

Have a Poppin' Day

Harry Permana Putra
Asst. Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The room was so clean and their staff are friendly. Check in and Check out process was so smooth. The reception was nice and fully information about places of interest in Gubeng.Thank you for the hospitality POP!Hotel Gubeng....

  • Stayed: October 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Milka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at POP! Hotel Gubeng Surabaya, responded to this reviewResponded 3 weeks ago

Heya!

Dear Ms Milka M,

Warmest greeting from POP! Hotel Gubeng Surabaya..

First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay.

We are happy to know that you enjoy your stay with us. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future.

Have a Poppin' Day

Harry Permana Putra
Asst. Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The room is very comfortable, but the problem is the air conditioning. It was not really good, I need to wait for a long time until the temperature gets cold. It seems like the air conditioning needs some repair or maintenance

  • Stayed: October 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jeremia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at POP! Hotel Gubeng Surabaya, responded to this reviewResponded 3 weeks ago

Heya!

Dear Mr. Jeremia_trs,

Warmest greeting from POP! Hotel Gubeng Surabaya..

First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay.

We are happy to know that you enjoy your stay with us. We do apologize for any inconvenience occurred during your stay with us. We will trying our best to make better improvement.

Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future.

Have a Poppin' Day

Harry Permana Putra
Asst. Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

pop hotel gubeng is a great hotel with a very friendly helpfull staff.This hotel isnt also good for short stay but also very nice for a long stay. The breakfast was also good.And the room was also perfect size. Till next year

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank randydpohon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harry P, Manager at POP! Hotel Gubeng Surabaya, responded to this reviewResponded 3 weeks ago

Heya!

Dear Mr. Randy...,

Warmest greeting from POP! Hotel Gubeng Surabaya..

First of all, I would like to say thank you for choosing our hotel during your trip at Surabaya. Many thanks for taking time to review us on your stay.

We are happy to know that you enjoy your stay with us. Thank you very much for your kind attention and comment, we would look forward to having the opportunity to welcome you back to POP! Hotel Gubeng Surabaya in the future.

Have a Poppin' Day

Harry Permana Putra
Asst. Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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